Review and analysis of over 1,104 Conventional Fixed Mortgage complaints against Select Portfolio Servicing, Inc
Select Portfolio Servicing, Inc consumers have reported over 1,104 official complaints related to Conventional fixed mortgage. Out of the 1,104 consumer complaints against Select Portfolio Servicing, Inc, 25% were disputed by the consumer (i.e. the consumer was not happy with how Select Portfolio Servicing, Inc responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Select Portfolio Servicing, Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account March 30, 2017 - In -/-/- Select Portfolio Servicing , Inc purchased my mortgage from - / -, originally written in -/-/-. My mortgage was written with an option to eliminate PMI insurance with a 90 % LTV and certain other requirements. For over 2 years SPS has refused to honor my PMI rider, investigate my claim, failed to respond to QWR 's and insists they only accept an 80 % LTV based on a current appraisal. I 've not paid for their appraisal until they honor my contract as written. SPS is in possession of all supporting documents.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure March 28, 2017 - In -/-/2017, I applied for a loan modification with - which was my lender, all required documentations was submitted, as well as the trial payment that they required were sent and collected by them, on -/-/2017 I received a phone call from - saying " Congratulations! we have received the trial payments and all documentations is already completed, you should be receiving the modification agreement next week, do not sent any mortgage payments until you receive the modification agreement reflecting your new mortgage payment, you need to sign them and send them back '' ; at the same time... |
Select Portfolio Servicing, Inc Mortgage credit decision / underwriting January 24, 2017 - This property has been under contract since - -, 2016. Select Portfolio Servicing is the second lien holder. The first lien holder - - has approved the short sell and is granting the second lien holder $6000.00. The first lienholders short sell approval will expire on - -. SPS is dragging the process out and it appears that every 30 days they are asking for the same document over and over again to prolong the process. We have sent the letter of authorization at least four times and they have requested it again yesterday asking to include the listing agent 's name. Any oth... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account January 18, 2017 - My Case Number was -. I contacted you 'll in - -. The Problem is again with Select Portfolio Servicing. I know we are being overcharged, Since - every year, the Mortgage has increase. We have A fixed Interest Rate. The reason was Taxes and Insurance Increase every year. I disagree! I can prove that we are being overcharged. Probably since Select Portfolio had Mortgage. I Contacted them in - -. When we receive A Letter that our Mortgage was increasing again. I told them and put it in Writing, we will pay our own Escrow. As of - -. And that 's what we have done. Now - ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account January 14, 2017 - - -, -, - - - -, GA - Select Portfolio Services SPS has communicated and implied that it is not liability for For the unfavorable governance and excess property taxes escrowed for - - -. SPS has implied that - is the owner of the mortgage and that it is simply an agent of -. - - - CEO SPS, Director - - CFPB, - - Georgia Attorney General, - - - County Clerk, - SUMMARY : The sale of - - - has been impaired since - due to excess or uneconomic property taxes. RESPONSE : - -, - SPS increased - - -... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account January 13, 2017 - Recommendation : Governance and Loss Mitigation Review. Confidential Settlement Response : - - -/-/- Letter Basically, I find - - offensive. We all understand that mortgage are securitized and the ownership of the mortgage can been transferred. I have decided to attach my resume in order that I am not insulted again. You will find it hard press to find someone more knowledgeable. I am requesting to communicate to some one more senior to - - in order to resolve this matter. - - implies that SPS is s " blind agent '' and simply collects for the mortgage payments fo... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account January 12, 2017 - From the very beginning I had discrepancies with Select Porfolio Servicing Inc. with regard to my escrow account. - sold the account to this company in - -. Although there was a surplus in escrow when the account was transferred, I never received payment or a refund of the over payment/surplus. Instead in the month of - -, I received an escrow analysis alleging a shortage of $79000.00. A second escrow analysis was conducted in - of the same year, two months later alleging a shortage of & $560.00. Is it not so that an analysis should be conducted only once a year? Be advis... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure January 1, 2017 - Select Portfolio Servicing ( SPS ) has sent us - letters, - dated -/-/- and the other dated -/-/- ( both attached ). In the first paragraph of each letter which referenced our mortgage loan account were the following words : " the mortgage servicer on the above referenced account, participates in the - Treasury 's Making - - program ( - ). '' We sent in a HAMP application to Select Portfolio Servicing and received a response that did not even mention that our application was utilizing the form from the Making Home Affordable - Treasury program. When we received t... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure December 30, 2016 - I write this letter with the hope that someone in your agency may be helpful to assist me/us in the resolution of a longstanding issue we 've been experiencing while in the process of negotiating a short sale on behalf of Mr. Realtor 's client : Homeowner Mr . Homeowner is a diplomat with the - government. -/-/- Mr . Homeowner was forced to relocate his family to - on assignment to fulfill his Consulate duties. Since the above mentioned property 's value was considerably less than the current market he hired Mr. Realtor -/-/- to proceed with a short sale. A complete short sale ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account December 28, 2016 - -/-/2016 -, GA - Director - Consumer Financial Protection Bureau -, IA - Headquarters address Consumer Financial Protection Bureau - Dear - ; Recommendation : Legal Action Background Select Portfolio Services has responded to my grievance. The responses are general and superficial. SPS does no have the capacity and or will to address individual client complaints and to resolve injustices. There is a strong implication that this problem may warrant Class Action Litigation. First, I suspect that this economic and financial negligence is systemic. During the Great Reces... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account December 26, 2016 - Select Portfolio Services has committed fraudulent acts against - - - - and her son, - - -. Their house payment has never been late, now SPS has sent their payment back and rejected the payment. They say she has taken bankruptcy when she has not ever filed for bankruptcy. They have been threatening to forclose for the past 7 years. They also sent a letter asking them to take $10000.00 and relocate or be forclosed upon. SPS says there is a lien on the house and property, but it is confidential and they refuse to let - - know who has a lien on her property. When -... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account December 9, 2016 - I received a foreclosure letter from Select Portfolio Servicing on -/-/-. This after they had turned me down for a Modification saying that they had not received all the information to review the modification and they were closing out the request. They consistently tell you that they did n't receive information or something was missing from the application, which is not true. I spoke with - - from the Ombudsman dept. On - -, and she told me the the foreclosure sale date would be on -/-/-. In researching this I noticed that the foreclosure sale had not been posted... |
Select Portfolio Servicing, Inc Mortgage credit decision / underwriting December 9, 2016 - I applied for a loan modification with select portfolio who is my mortgage company.. we were approved for a modification however the amount that we are being charged is outrageous, we currently owe - dollars and the terms of the modification increases the note to - dollars. we contacted the company and were basically told " take it or leave it '' We were led to believe that we applied for a modification to improve our circumstances not worsen them. We were given a timeline of -/-/- to either accept or decline the offer.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure December 9, 2016 - I started a short sale process with Select Portfolio Servicing ( SPS ) in - -. To date, the short sale has not closed. While I understand a short sale can be a lengthy process, SPS has been negligent in the handling of this process. Starting in - -, I was told that I no longer have to pay the mortgage. Because of this information, my mortgage has gone unpaid for 11 months ( I paid - ). I had NEVER missed or been late on a payment before this process started. Because SPS has created every possible scenario to delay the close of this sale, my life has been negatively impacted. Eve... |
Select Portfolio Servicing, Inc Mortgage application, originator, mortgage broker December 8, 2016 - I am extremely upset with Select Portfolio Servicing because they mishandle my account. I finish my - trial payments and after I received my final modification packet, I am getting a huge balloon in the amount of $110000.00 at the end of my loan. This is not acceptable because I never had a balloon before my loan was modify. I need to know from where this balloon is coming from My loan was with - - before it was transfer to SPS. However ; I have not been given an explanantion. This is really devistating because SPS is not respecting the guidelines I was Approved for the - - -... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure December 8, 2016 - I have been negotiating this short sale for years, and it goes in a vicious circle of needing documents, submitting docs, extending the law day, repeat, repeat, repeat. I submitted a complaint in - 2016, # -, but the short sale still has not been approved. I work with all lenders, negotiating short sales, and this lender is hands-down the worst.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure December 5, 2016 - Our client - - - - - purchased a home for her daughter to live, - - - - is a none resident Alien and resides in - she has no social security, no income in the United States of America. -/-/- she began the process of a loan modification with Select Portfolio Servicing LLC, meanwhile our Attorney - - - was working with the banks opposing counsel trying to reach an agreement on this matter ; the loss mitigation package was submitted to the bank on -/-/-. On -/-/- our representative contacted the bank to confirm receipt of the loss mitigati... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure December 4, 2016 - im write for someone to help me with my mortgage i been fight with my mortgage company for over1 yaer .im doing a loan modification i send all my document i will call to check on my documents they will say call back in 2 to 3 day they to be scan in I call to speak to my relationship manage the number allways busy .call to speak to someone in customer service they tell me to send the same documents i just send.NOW WE ARE WITH A DIFFERENT MORTGAGE PLEASE HELP ME!!!!!!!!!!!!!!!... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account November 29, 2016 - I have filed QWRs with both of my mortgage holders. I believe that the response I received from both companies does not meet the legally required guidelines that have been set forth. They seem rather condescending and unwilling to provide the requested information. I do n't believe that said information is proprietary or restricted in any way, after all it is my loans that we are discussing. I would greatly appreciate any assistance in obtaining my requested information from these - companies. I would like to know the legal status of my loansl I have attached my initial correspondence with... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account November 17, 2016 - On or around - -, 2016 I received a letter from - - - ( my mortgage servicer at the time ) stating that my loan would be transferred to SLS on - -, 2016 and I would receive information about my new loan number, accounting details and mortgage coupons. On or around - -, 2016 I received a letter from - - - a foreclosing attorney dated -/-/2016 stating that SLS was going to foreclose on my home 19 days after the loan was allegedly transferred to -. Which enlisted an amount of $800000.00 which was a different payoff from the amount due prior to - -... |
Select Portfolio Servicing, Inc Mortgage application, originator, mortgage broker November 17, 2016 - - - was trying to retrieve an original copy of his modification papers from his loan company SPS. According to SPS when they purchased the loan from -. - did not give us any paperwork because one of their reps said ( and its voice recorded ) it got loss! They were also saying that this loan was a verbal agreement but - - never had the opportunity to make any type of agreement with them. They modified the loan without his authorization. Indeed I was recovering from - at the time of the modification. Now we are trying to get the paperwork because we qualify for a better loan... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure November 16, 2016 - I did an application for making home affordable with Select Portfolio Servicing on -/-/2016. I kept getting that more information was required which I provided and still was denied for any options for HAMP Tier 1 due to PSA restrictions, denied for HAMP Tier 2 due to ration outside of acceptable range and SPS claims that the investor/guarantor does not participate and did not give contractual authority to modify mortgage, once I received denial I called and asked for the specific reason that Investor/Guarantor did n't give contractual authority and also requested the name and the phone # for... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account October 31, 2016 - I believe that -/-/- my mortgage was bought by Select Portfolio Services Inc. from -. I did not receive notification from anyone that this had happened. I had automatic bank transfer for our mortgage with -. SPS received payment for -/-/--/-/-, then they stopped collecting the mortgage payment. -/-/- I had a - -, this laid me up for awhile. -/-/- we found out that Select Portfolio Services had acquired our loan. The way we found out was that they ( SPS ) were starting foreclosure proceedings. After multiple times of trying to repay what we owe ( SPS refusi... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account October 28, 2016 - I am a - -, on Social Security & -.My mortgage rate is a high 6 1/2, because mortgage lenders consider me a high risk because I was out of work for more than a year, and I ca n't get it refinanced.I obtained the mortgage in -/-/-. My mortgage has been transferred several times to different service companies. The current holder of servicing is Select Portfolio Servicing , Inc., - - - - -, - - -, Ut -, referred to as SPS. They advertised a modification proposal to lower my monthly payment, sent me a package to fill out & supply supportive documentation. I... |
Select Portfolio Servicing, Inc Mortgage application, originator, mortgage broker October 27, 2016 - This is my second complaint against Select Portfolio Servicing. Complaint : Since - we have been applying for a loan modification from SPS. We have submitted hundreds of requested documents, answered numerous phone calls, and paid for legal representation - times, but to date we have not received any loan modification offer. We submitted requested documents as late as - -, -, only to be told by the SPS representative that our loan will be transferred to - on - -, -. This whole situation has been nothing but excruciating for us. We have seen this change of servicer ... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure October 26, 2016 - I started a modification in - - on my house, it took until - - to complete. the company SPS has shown me late on my payments for nearly 2 years, when I have not missed a payment since I took the loan over by myself. and the new company ( - - is n't much better!! )... |
Select Portfolio Servicing, Inc Mortgage application, originator, mortgage broker October 4, 2016 - yes almost had - fires in my house due to electrical my home was inspected by the loan company they said the electric was safe i had a professional electrician come in and said it should of never passed the banks inspection... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 28, 2016 - My mortgage was bought out by Select Portfolio Servicing & for a while everything was fine. I lost my job and was able to get a modification with SPS. When I had storm damage which my homeowners insurance did n't cover as it was just below the 1 % deductible so I used my mortgage payment to fix some of the damages to the roof with my mortgage payment and I also I fell and broke elbow so I had medical expenses as well which I got behind on my mortgage payments. I called SPS and was told to apply for mortgage assistance as I just wanted to pay back my arrears in a payment plan so I was approved ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 28, 2016 - - sold our mortgage to Select Servicing Portfolio and our first payment was to be sent to SPS by -. Our payments were current when we were with - but when the new company took over they stated we were a month behind. We sent the full payment to catch up the mortgage and they are still saying we are behind on our mortgage. We send weekly payments because my husband gets paid weekly. Before the sale our mortgage our payments were to be $560.00 with - and due - but SPS is stating our payments are to be $690.00. They had our - taxes as - which was correct, until we request... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 26, 2016 - Select Portfolio Servicing keeps delaying the processing of my modification. I sent all requested paperwork to them. They call twice weekly saying the underwriters do not have it. I tell them I know you have it because I sent myself a copy. Then they find it and say it was mislabeled or it was n't sent to underwriters. Every time it sets processing the modification back another 5-7 business days. I spoke to a manager today who said that she was escalating the processing to UW. But I have been told this 3 weeks in a row. I was told I have until -/-/2016 before being referred for foreclosure.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 25, 2016 - False refinance information provided by originators of loans in -/-/- led to almost foreclosure and eventually bankruptcy in -/-/-. Still trying to recover financially as my home is in need of dire repairs, but I am unable to loans because of bankruptcy.... |
Select Portfolio Servicing, Inc Mortgage application, originator, mortgage broker September 22, 2016 - I am very devastated with all the excuses SPS has used in order to prolong my loan and all the fraudulent actions that are being used against me to deny my loan for any assistance.This needs to stop! Our monthly income is $3000.00 and my monthly expenses are for the amount of $2500.00, this includes my mortgage payment. I have a surplus of $460.00 left at the end of the month. SPS has changed my income for their own advantage and to deny my loan.I have always provided my proof of income to SPS. However, SPS keeps forcing me to re-apply all the time. I am not working nor my husband and we... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 21, 2016 - We put our house up for a short sale back in - the company SPS requested our financial information. They got another appraisal this was the -. SPS said they wanted $300000.00. on - - 2016 there as an offer for the total $300000.00. Since then SPS has requested our bank statements for every month and got a new appraisal every other month. the last year SPS has gotten at least 7 appraisals. The last Appraisal was for $260000.00. The people that put in the full price now after being put off for almost 5 months are giving up SPS has done nothing to get this sold .They say they a... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 20, 2016 - My father is a - year old - man. Who has a fourth grade education and grew up in rural South Carolina. Why am I telling you all this? Because I just found out that he has a mortgage for - dollars, at ten percent interest. His payments are over - dollars a month. He is on a fixed income, and recently fallen behind in his mortgage. I think the interest rate is highway robbery, and I think he was beguiled into refinance his house that he has been in since 1977.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 19, 2016 - I have been since - of 2016 requesting a short sale I have been working with SPS, I Have submitted many complaints to try to get the problem of SPS asking repeatedly for document 's they say need to be updated only do to SPS not processing them in a timely manner, as of -/-/16 the complaint I submitted was answered ( with SPS needs more updated document 's ) ( that is the Complaint ) it has been almost a year. on -/-/16 I was referred to the Ombudsman -. to expedite the paper work for my short sale request. I have spoke to a number of people in the Dept. the last to be superv... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 19, 2016 - On -/-/16 I submitted an offer to purchase a short sale property serviced by Select Portfolio Servicing. There seem to be numerous delays by the servicer in review of the short sale that I would like to have investigated. After my offer was submitted, a BPO was not ordered until -/-/16. Results of the BPO were not processed until -/-/16 at which time a counter offer was requested. An updated purchase contract/counter offer was given to the servicer immediately and it took until -/-/16 to get a final approval even though there was no other negotiating. I immediately comp... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 19, 2016 - Our mortgage company Select Portfolio Servicing is horrible at helping their clients save their homes. We have been fighting with them since -/-/- to save our home. We have tried everything from modification requests, bankruptcy, repayment plans and we have been turned down on everyone request. -/-/- we had $20000.00 to put towards our arrearages and SPS denied us any kind of modification. We have talked to so many different agents and got different answers to the same questions. One agent would say yes you can and the next would say it 's too late after all the paperwork was done.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 17, 2016 - My name is - - and I have been attempting to get a loan modification from my current lender SPS, I was approved a modification with my previews mortgage company - - - and unfortunately my loan was then sold to SPS who did not honer the agreement in place. Now I am facing foreclosure and are unable to re finance the loan nor bring the account current.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 15, 2016 - In - of 2014 I was provided a trial payment of 3 months in which I did pay the 3 months. At the end of the - month I was never provided with the final modification to fulfill the terms. I then resubmitted for another loan modification as I was told by an SPS representative that I do qualify for the HAMP program and provided all required documents on time and was then denied. I still have never received a clear answer as to why my trial modification was never finalized and am now facing another upcoming foreclosure sale due to this matter. I also am not receiving any responses to my writt... |
Select Portfolio Servicing, Inc Mortgage settlement process and costs September 14, 2016 - 2016 - SPS stated - was denied due to approximately - dollars over the - - that was approved. I filed a complaint with CFPB. Thereafter SPS agreed to except the tender over the - directly from me. SPS encourage me to re-apply with - - I was approved a second time - SPS denied the tender again due as the reinstatement amount was over - SPS stated once - funds are received I would have 7 days to tender the difference - I am and was prepared. SPS after a long conversation apologized for the error and stated to re-apply as your file will be flagged this time to avoid error... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 14, 2016 - on -/-/- my mortgage company received my -/-/- mortgage payment. They reversed the payment and applied to the principal because as they explained I could not be ahead due to my bankruptcy. They never notified me of their actions. I continued to pay every month. At the end of - when my bankruptcy was over I get this call asking for the - - payment which I had just paid. As we argued the gentleman stated I had bounced my payment for -/-/-. After investigating the matter they found they had not serviced the account correctly however they refused to correct thei... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 13, 2016 - - - - - - -. -, MN - Loan Account # : - Hello, For over a year now I have been trying to get a loan modification on my mortgage with my mortgage servicing company, Select Portfolio Company. I went through some very hard times and could not afford my mortgage then. However I went back to work and things have gotten better for me financially and have since pleaded with the mortgage company to modify my mortgage. For over a year now they have not given me the modification and my home is now in foreclosure scheduled for a -/-/- sale date. I have given them all my ... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 11, 2016 - My husband and I have been trying for eight years to get our house payment lowered to as close to a 31 % debt-to-income ratio as possible. He lost his job in 2008 during the 2008 global recession. We have had nothing but the run around and have been lied to over and over again and now finally have proof of their lies and deception. We really wanted a HAMP loan and was given a chance twice when we could not pass the NPV. They even stopped us from making affordable payments plans so that they could review us for HAMP. When we could pass the NPV and filed a Request for Mortgage Assistance ( RMA )... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure September 9, 2016 - I am in the process of negotiating a short sale with my first lender SPS, and they already issued approval once before, and after we requested an extension on the appproval since the - lender did not approve the short sale until after SPS ' approval expired, SPS did a new BPO on the property. The - value came back substantially higher than the already approved price that Buyer agreed to, and the BPO had many glaring errors- the valuation used properties more than - mile away, in different school districts, more desirable neighborhoods, comps that were not even sold, etc. This is the 2... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 9, 2016 - Almost two years ago, I modified my mortgage with Select Portfolio Servicing. At the time I applied for the modification, the principal on the loan was roughly $ -. After modification, the balance rose to $ - and I was told that the monthly payment would be $1300.00. Recently, I noticed however that my monthly payment as crept up to $1600.00. per month, the same amount that it was prior to the modification. I am at a loss as to why the monthly payment would increase since the interest rate on my mortgage is fixed. Also, the loan amount seems to be growing, not shrinking.... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 8, 2016 - Select Portfolio Servicing Inc is my mortgage company ( this is the - owner of my mortgage in about three years. Two years ago I received help from the federal government through a HOPE grant to avoid loosing my home to foreclosure. They paid my previous mortgage company $17.00, - to bring my account out of foreclosure and I was able to resume paying my mortgage after resolving my financial issue. Since this time that SPS purchased my mortgage they are reporting to the credit agencies that I owe them this amount in my payoff amount. I understand by getting this HOPE grant that if I do ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 7, 2016 - - -, 2016 Director - - Consumer Financial Protection Bureau - - - - -, IA - Headquarters address Consumer Financial Protection Bureau - - - - DC - Dear - - ; RE : SPS ACCOUNT : - -- -- -- Fax : ( - ) - - : ADDITIONAL CLARITY - I contacted SPS today and requested to speak to - - -. Another employee intercepted the call and would not put my request forward. She informed me that my - application was incomplete. I informed that that was impossible since I was approved for a short sell mont... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account September 7, 2016 - Dear Representative, As indicated below, my credit score recently took a - point hit due to a false report by Select Portfolio Servicing, a Utah-based mortgage company. SPS failed to complete a simple autodraft, which none of my other mortgage companies had any problem completing after I suffered identity theft due to a stolen cell phone. SPS had no problem drafting payment in - 2016 but in - of 2016, when I was was out of the country on a fellowship working on refugee issues, they failed to draft my - mortgage payment. I did n't make it back to my home of record until early - a... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 29, 2016 - - -, 2016 - - - -, - - Director - - Consumer Financial Protection Bureau - - - - -, - - Headquarters address Consumer Financial Protection Bureau - - - -, - - Dear - - ; Again, SPS is not flexible and does not have the capable of addressing my concerns beyond a packaged administrative response. Please intervene on my behalf a review my proposed settlement. In addition, it has recently come to my attention that SPS is challenged with privacu and mananging authorizations. I am requesting that SPS submit the history ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 26, 2016 - I have a mortgage with Select Portfolio Servicing which Is paid on time and current. I had a fire in my home on - -, 2016. The insurance company issued a check in the amount of $24000.00 which was made out to myself and the above Bank. I signed the check and sent it to the Bank on - -, 2016. I had all the paperwork they required signed by the contractor expressed mailed back to them on - -, 2016 they told me they received it and I would receive a check for the full amount of $ -and would be mailed out in 5 business days and the mail would then take 10 business days to ge... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 21, 2016 - - -, - - - - -, - - - - - Consumer Financial Protection Bureau - -, IA - Headquarters address Consumer Financial Protection Bureau - - - - - Dear - - ; This is - - 's response to following SPS compliant responses : Based on the generic quality of the SPS responses I assume the following : Attached is my most recent SPS mortgage statement. Please note that the escrow exceeds P & I, which is an uneconomic position that I have carried for 11 years. Please not that I did not get a principal reduction from - at the point... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 18, 2016 - - -, - - - - -, - - Director - - Consumer Financial Protection Bureau - -, - - Headquarters address Consumer Financial Protection Bureau - - - - - Dear - - ; Please help and intervene and take over this process. SPS has placed my mortgage resolution in to a cookie cutting process that does not appear to be sensitive to my unique circumstances. The fraud in - mortgage origination and - modification. Origination : - did not disclose that the mortgage was not economic ; The P & I is less than the taxes. Who buys a house ... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 16, 2016 - I am so discouraged. I am a licensed mortgage lender. When I tell a client that they will get their mortgage refund in 2-3 weeks, they get their escrow refund. We on the other hand paid off our mortgage - -, 2016 and still - -, 2016 are still being told the check is in the mail.... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 16, 2016 - I have been attempting for several years for my mortgage servicing company ( SPServicing ) to remove the private mortgage insurance from my loan. Several years ago they were provided an appraisal from a licensed appraiser that also showed the loan to current value below 80 %. I have also made sufficient extra payments to have the loan at 65 % of the original loan value and they still refuse to remove the PMI. Multiple attempts to correct this have been made in writing, to which SPServicing only responds with a form letter advising they are following company policy.... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure August 15, 2016 - - -, - - - - -, - - Director - - Consumer Financial Protection Bureau - -, - - Headquarters address Consumer Financial Protection Bureau - - - - - Dear - - ; This is - - 's SECOND response to following SPS compliant responses : I suspect that I would not be in default of my mortgage today if - - - had execute a market principal reduction in engineering my - modification. I need a review of what maximum principal reduction that have been in -/-/-. I received no principal reduction in -/-/-. Why did n... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure August 15, 2016 - Select Port Folio is my mortgage company, I have submitted financials and request for mortgage modification several time over the past few years. SPS has n't assisted me with my modification request. I 've spoken with Client services several times. I 'm informed I 've been mailed correspondence regarding the modification and I have n't received any correspondence. I do receive the property foreclosure sale notices. Please assist me with obtaining obtaining a mortgage modification. Received foreclosure letters from attorney Per the statue Tennessee code annotated homeowner is suppose to recei... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure August 13, 2016 - I have received a response from SPS they have asked again for updated BPO Hud-1 settlement with buyers name ( - ) bank statements tax return 2015 need second BPO Value, Description, Condition, color Photos, and a minimum of - comparable. they had and have all these document 's, what I need is for SPS to read all the above and all the many more document 's that they have asked for complete the review, for the lasts 8 months. does is make any sense for me to keep making complaints, to a company to complete my short sale if I were not sending what was ask for to complete it. and why woul... |
Select Portfolio Servicing, Inc Mortgage loan modification,collection,foreclosure August 12, 2016 - We received a purchase contract on - -, 2015. SPS is the - lienholder and for over a year we can not get a short sale approval. The - Lienholder will not issue a short sale approval until the - lienholder releases their short sale approval. I filed a complaint with the Ombudsman Department at SPS and I called in today to make sure they have received my complaint and a Rep. in the Ombudsman Department named - told me that they will never issue a short sale approval until the - Lienholder sends out their approval -. I have both lienholders telling me that neither one will... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 6, 2016 - - -, - - - - -, - - - - - Consumer Financial Protection Bureau - - - -, - - Headquarters address Consumer Financial Protection Bureau - - - - - Dear - - ; This is - - 's response to following SPS compliant responses : Case number Step Status Submitted Complaint history - Consumer review Company responded -/-/- - Consumer review Company responded -/-/- - Consumer review Company responded -/-/- - CFPB review Response not disputed -/-/- - CFPB review Response not dis... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account August 5, 2016 - I have been trying to work with SPS for years in either honoring the loan modification I was offered by -, which my file was then transferred to SPS while in the middle of making my TPP payments, or getting SPS to review me for loss mitigation options and an assumption for the subject loan. Instead, I have been subjected to unfair, deception and abusive acts and practices. Compounding serving errors committed by SPS has caused me great stress and pushed me into a hole that I do n't know how to crawl out of! I have submitted the same documents multiple times over the course of working with S... |