Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

Our client - - - - - purchased a home for her daughter to live, - - - - is a none resident Alien and resides in - she has no social security, no income in the United States of America. -/-/- she began the process of a loan modification with Select Portfolio Servicing LLC, meanwhile our Attorney - - - was working with the banks opposing counsel trying to reach an agreement on this matter ; the loss mitigation package was submitted to the bank on -/-/-. On -/-/- our representative contacted the bank to confirm receipt of the loss mitigation package which they did confirm, shortly thereafter we received a denial stating they never received all required documents. Our client again attempted the modification process but this time working through the court system and we gathered new documents and submitted a complete loss mitigation package directly to the bank on -/-/-, the Notice of Conciliation Conference was granted on -/-/-. The conciliation meeting was scheduled on -/-/- and


the daughter 's information on -/-/-, well with-in the 30-day due date. During the following 2 months, we continued to follow up with emails with opposing counsel checking on the status of the modification process and continue to run into bank representatives requesting documents from - - - - as I advised the representative that all that was resolved at the conciliation meeting. This went on from the day I sent in the updated package only under the daughter on -/-/- bank rep ( - - ), -/-/- sent e-mail to opposing counsel for status - no reply, -/-/- sent e-mail to opposing counsel for status - no reply, -/-/- I received a call from a bank representative requesting the same documents I had already sent to opposing counsel on -/-/-. On -/-/- I called bank and spoke with - - I inquired as to status he advised when I spoke to - on -/-/- he did not send the file back to underwriting for review and to check back in 3-4 days. On -/-/- I called bank and again having to explain that we only using the daughter 's information on the file I requested to speak to a supervisor, I spoke with - in the foreclosure Department and she suggested to supply a Quit Claim Deed, I advised there is a Power of Attorney in the file but she advised since this has to do with real property a QCD would be better. I contacted - - - - in - and she went to the - and supplied the QCD, a copy of that document was sent to opposing counsel. We received a denial letter on -/-/- stating the file was denied due to missing documents requested on -/-/-, what does the previous application for modification requested in -/-/- have to do with the new Court Ordered Conciliation conference in -/-/-. We have requested numerous times for explanations and we keep on receiving the same denial letter with no explanation referring to the same denial letter stating -/-/-.