Conventional fixed mortgage Loan servicing, payments, escrow account
Select Portfolio Servicing, Inc Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Illinois
on -/-/- my mortgage company received my -/-/- mortgage payment. They reversed the payment and applied to the principal because as they explained I could not be ahead due to my bankruptcy. They never notified me of their actions. I continued to pay every month. At the end of - when my bankruptcy was over I get this call asking for the - - payment which I had just paid. As we argued the gentleman stated I had bounced my payment for -/-/-. After investigating the matter they found they had not serviced the account correctly however they refused to correct their error. I was not ahead I was on time. I have been charged late fees which they collected from the extra amount I was sending to apply to the principal. Instead of reversing the payment that they applied incorrectly and making current, they now are offering to accept a short sale or I can sign my house to them in lieu of foreclosure. The bank in question is Select Portfolio.
Select Portfolio Servicing, Inc customer in Illinois
Sep 14, 2016
* Source: CFPB Complaint Database
Select Portfolio Servicing, Inc response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintLoading similar complaints
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |