Select Portfolio Servicing, Inc Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Select Portfolio Servicing, Inc Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Kansas

- - was trying to retrieve an original copy of his modification papers from his loan company SPS. According to SPS when they purchased the loan from -. - did not give us any paperwork because one of their reps said ( and its voice recorded ) it got loss! They were also saying that this loan was a verbal agreement but - - never had the opportunity to make any type of agreement with them. They modified the loan without his authorization. Indeed I was recovering from - at the time of the modification. Now we are trying to get the paperwork because we qualify for a better loan elsewhere but SPS is saying they do not have ANY " Terms or Conditions '' or any paperwork on us at all! My question is since they DO Not have any terms or conditions/paperwork on us then I feel we do n't owe them anything so therefore they need to release us from this non existent contract, what can we do?

Select Portfolio Servicing, Inc customer in Kansas
Nov 17, 2016

* Source: CFPB Complaint Database

Select Portfolio Servicing, Inc response to complaint:
Closed with explanation

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