Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Texas

Select Portfolio Servicing ( SPS ) has sent us - letters, - dated -/-/- and the other dated -/-/- ( both attached ). In the first paragraph of each letter which referenced our mortgage loan account were the following words : " the mortgage servicer on the above referenced account, participates in the - Treasury 's Making - - program ( - ). '' We sent in a HAMP application to Select Portfolio Servicing and received a response that did not even mention that our application was utilizing the form from the Making Home Affordable - Treasury program. When we received the second letter, I called regarding the letters claiming participation in - and was told that these were form letters and that our loan could not be modified. They have repeatedly said that the investor does not participate in -. I would like to know why they are sending us letters of this nature when they know that they will not assist us with a - loan. I for - am extremely angry since I nearly died in the hospital from an attempted suicide on -/-/- because SPS verbally granted a HAMP application review and then did not review


The pool service agreement - PSA ) does not show any restrictions to - loan modifications. Even if there were such restrictions, which we do not believe even exist, according to the - Handbook - Section - regarding Servicers Participation Agreement ( - ) servicer participants should " use reasonable efforts to remove any prohibitions and obtain waivers or approvals from all necessary parties in order to carry out the requirements of the -? '' Furthermore, under - - of the - the servicer should contact the investor in writing at least once, encouraging the investor to permit modifications. Every time we have applied for a - loan modification and our loan applications were not handled as a - application, we have asked SPS if per Section -, had they made reasonable efforts to gain approval, and per Section -, had they contacted the investor. We have never once received an answer to the above questions.