Select Portfolio Servicing, Inc Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Select Portfolio Servicing, Inc Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

In -/-/2017, I applied for a loan modification with - which was my lender, all required documentations was submitted, as well as the trial payment that they required were sent and collected by them, on -/-/2017 I received a phone call from - saying " Congratulations! we have received the trial payments and all documentations is already completed, you should be receiving the modification agreement next week, do not sent any mortgage payments until you receive the modification agreement reflecting your new mortgage payment, you need to sign them and send them back '' ; at the same time of all this process I received a letter from - saying that my loan was sold to a new lender Select Portfolio Services, and they will honored any previous modification agreement already approved. Until now I have n't received my modification agreement, I have been calling back and forward to both companies - and SPS, and they just keep saying that I need to keep waiting. It is taking to long and I am calling every week with the same answer. I do not want to lose my house and I can afford the high payment. Please help.

Select Portfolio Servicing, Inc customer in Georgia
Mar 28, 2017

* Source: CFPB Complaint Database

Select Portfolio Servicing, Inc response to complaint:
Closed with explanation

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