Conventional fixed mortgage Loan servicing, payments, escrow account
Select Portfolio Servicing, Inc Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Ohio
I am a - -, on Social Security & -.My mortgage rate is a high 6 1/2, because mortgage lenders consider me a high risk because I was out of work for more than a year, and I ca n't get it refinanced.I obtained the mortgage in -/-/-. My mortgage has been transferred several times to different service companies. The current holder of servicing is Select Portfolio Servicing , Inc., - - - - -, - - -, Ut -, referred to as SPS. They advertised a modification proposal to lower my monthly payment, sent me a package to fill out & supply supportive documentation. I complied, even providing additional information about my medical history, a seasonal job I have ( I sent a Social Security statement review showing my physical capacity ), etc. The company SPS rejected my request by letter without itemizing what was 'incomplete'.A telephone call ( they said was recorded ) with representative - - on -/-/- at - CST produced a litany of things they need that include just a check mark on a IRS Form -, a fancy financial statement for my part time mowing job, a more complete copy of all my bank statement that I gave them redacted pages, two months of my - wife who is on Unemployment Compensation till -/-/- and received a stipend from laid off company of $36.00 per month she just cashes & gives me, but SPS wo n't accept that as proof, etc. THey want me to deposit the $36.00 to my checking account this month and next, so as to see the proof of it, even though I sent them the entire payroll stipend form with tax withholding information, year to date $4000.00 of -/-/-. I feel discriminated against, that they do n't want to help. I gave them proof of Social Security, my season jobs income verification, my wife 's info, taxes, bank statements, property tax info, medical specifics from - with diagnoses. -. It 's not right what they are doing!
Select Portfolio Servicing, Inc customer in Ohio
Oct 28, 2016
* Source: CFPB Complaint Database
Select Portfolio Servicing, Inc response to complaint:
Closed with explanation
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