Select Portfolio Servicing, Inc Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Select Portfolio Servicing, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

I am a - -, on Social Security & -.My mortgage rate is a high 6 1/2, because mortgage lenders consider me a high risk because I was out of work for more than a year, and I ca n't get it refinanced.I obtained the mortgage in -/-/-. My mortgage has been transferred several times to different service companies. The current holder of servicing is Select Portfolio Servicing , Inc., - - - - -, - - -, Ut -, referred to as SPS. They advertised a modification proposal to lower my monthly payment, sent me a package to fill out & supply supportive documentation. I complied, even providing additional information about my medical history, a seasonal job I have ( I sent a Social Security statement review showing my physical capacity ), etc. The company SPS rejected my request by letter without itemizing what was 'incomplete'.A telephone call ( they said was recorded ) with representative - - on -/-/- at - CST produced a litany of things they need that include just a check mark on a IRS Form -, a fancy financial statement for my part time mowing job, a more complete copy of all my bank statement that I gave them redacted pages, two months of my - wife who is on Unemployment Compensation till -/-/- and received a stipend from laid off company of $36.00 per month she just cashes & gives me, but SPS wo n't accept that as proof, etc. THey want me to deposit the $36.00 to my checking account this month and next, so as to see the proof of it, even though I sent them the entire payroll stipend form with tax withholding information, year to date $4000.00 of -/-/-. I feel discriminated against, that they do n't want to help. I gave them proof of Social Security, my season jobs income verification, my wife 's info, taxes, bank statements, property tax info, medical specifics from - with diagnoses. -. It 's not right what they are doing!

Select Portfolio Servicing, Inc customer in Ohio
Oct 28, 2016

* Source: CFPB Complaint Database

Select Portfolio Servicing, Inc response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Select Portfolio Servicing, IncComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Select Portfolio Servicing, IncLoan servicing, payments, escrow account0.3%96.5%0.6%1.6%1.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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