Review and analysis of over 180 Conventional Fixed Mortgage complaints against Carrington Mortgage
Carrington Mortgage consumers have reported over 180 official complaints related to Conventional fixed mortgage. Out of the 180 consumer complaints against Carrington Mortgage, 18% were disputed by the consumer (i.e. the consumer was not happy with how Carrington Mortgage responded to their complaint) and 97% were processed in a timely manner. 2% of consumer complaints against Carrington Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Carrington Mortgage Mortgage settlement process and costs December 13, 2015 - We were discharged from chapter -. Our home is underwater and wife being out of work since - 2015. We ask Our second lender ( Carrington ) to settle the debt so we can retain the property. They only offered help with a short sale. In a short sale they wo n't get nothing. We never reaffirmed the loan. Can you help us? ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage was sold to Carrington Mortgage Services ( CMS - by - Mortgage -/-/-. Erroneously, On - -, -, - Mortgage issue a premium payment in the amount of $720.00 to - ( now - - for the policy period of - -, - to - -, -. Subsequently, on - -, -, - Mortgage inadvertently issued a premium payment in the amount of $730.00 to - for the aforementioned policy period. As a result of the above information a refund in the amount of $730.00 was issued to me in error. Once, I discovered the money was sent to me in error, I started... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 1, 2015 - Mortgage was sold from - to Carrington Mortgage Services. My information was transferred over including my automatic monthly payments, but unlike - Carrington has no way of making payments towards principal online if automatic payments are established. This means a physical check must be mailed in or a phone call must be made to make additional payments towards principal. To further complicate this issue, I was required to once again provide all of my bank information ( account number, name, routing number, etc ) despite Carrington already having this information, which is used to make a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 22, 2015 - My mortgage loan was taken over by Carrington Mortgage Services from - on or about -/-/2015. After multiple failed attempts to use there website I completed a payment transaction on -/-/2015 which is noted on my bank statement and accounted for on -/-/2015. From -/-/2015 my statement shows available balance to cover the payment. Recently I received a notice from Carrington that I owe a service charge of $25.00 for a insufficient funds charge dating back to -/-/-. I contacted them and they requested I submit documents proving I do n't owe the charge. I 'd suggest this is f... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 18, 2015 - four months ago I sent a debt validation letter to Carrington Mortgage service, disputing my alleged debt, and asking them to prove ownership of the note. they replied with " copies '' of a note signed to - - - - and declared they own it now. I sent another letter stating that copies of an alleged note do not apply under the - and wanted them to show me the actual physical note in order to prove their claim of ownership, as so far their word that they do, does not serve as proof of ownership. They sent my second letter back accompanied by their own letter stating they did not kn... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 17, 2015 - -Bureau of Consumer Financial Protection Department of Business Oversight- - -, - - - -, - - -, - -, - -Dear Consumer Protection Representatives, Please help me with this complaint against Carrington Mortgage Services and force them to refund the double remittance they received for my -/-/- mortgage payment. They also charged me a $46.00 late charges and a $20.00 fee that they claimed was " overdue ''. How can there be late charges when the payment due -/-/15 was received by them on -/-/-? I refinanced my house on -/-/2015 wit... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 17, 2015 - - -, 2015TO WHOM IT MAY CONCERN : Unfortunately this all was started due to health issues. We have been paying on our mortgage numerous years and have come to the end and I got sick. Most of my expensive medical bills were due - during a year and half year span. These - had to be paid cash up front due to the fact that I had and have no medical dental insurance. Each - cost from $1500.00 to $1800.00. This year I was in and out -. The last time being - 2015. I was in there 4 nights. I have medical records to prove all this. I had to pay $330.00 for - pills among ot... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 12, 2015 - Carrington mortgage company is in direct violation of the u s treasury dept making home affordable program guidelines. Specifically chapter 2 section 6.3.1 as per mha guidelines version 4.5 dated -/-/2015. Carrington mortgage is in direct violation of mha guidelines chapter 2 sections 6.3.2.3 and 6.3.2.4. Carrington mortgage approved me for an in house modification and neglected to exhaust the - approach financially harming me at least $72000.00. Carrington mortgage has neglected to provide me with the npv test results conducted on or about -/-/2015. By approving me for a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 12, 2015 - My old complaint number, against Carrington Mortgage Services is -. This is a brand-new complaint against Carrington M. S., same Account Number -. Item 1. Statement Dated -/-/15, for payment due date -/-/15, charging late penalty of $17.00 plus two months mortgage of $520.00 each month, total $1000.00. This amount was paid through - - - on -/-/15. Item 2. Statement dated -/-/15, for payment due date -/-/15. I DO NOT KNOW IF cfpb IS RESPONSIBLE FOR THIS MIRACLE. No payment was required for the month of - 2015, and the penalty $17.00... |
Carrington Mortgage Mortgage settlement process and costs November 11, 2015 - To Whom it may concern, I am a victim of a predatory loan, ever since I try to refinance the morgage company is not returning my phone calls, I was going througth a financial hardship and this morgage company came with terms that was supposed be better for my mortgage, I was paying $2700.00 a month then they offer me that if I refinance things will be better. Studently when the new morgage payment came it was for $3700.00, I call them and call them and they never got back to me, my loan was $350000.00 - and now in the statemens say I owe them $580000.00 - ( with all the fees they... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - Carrington MS took over my loan from - bank. I had some financial issues with business and got behind in my mortgage. When I tried to make house payment they refused to take it, said I had to have - payments. Next week I had - payments and they refused them and said I had to have - payments. This went on and on until I got help from -, got caught up and this whole time I was trying to get a modification using HARP program. While this is going on my health was getting worse from the stresses they caused. I have - and stress is very bad for my illness. After trying to get - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - " DUO TRACKING '' While progressing with our Loan Modification proceedings, our home located in -, was unlawfully SOLD and FORECLOSERED during a Trustee 's Sale ( presumably ) on - -, 2015. The foreclosure proceedings were initiated and driven by the Carrington Mortgage Services ( identified herein as : " CMS '' ) and specifically, by the CMS ' Foreclosure Department. This illegal raid took place at the same time as we were holding in our hands an official letter from CMS titled, " Formal Appeal Notification - Appeal Accepted '' dated a two weeks prior to the Trustee 's Sale. Naively,... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - I have a loan with Carrington Mortgage. On -/-/- I made my payment for the -/-/- pmt. Carrington Mortgage held my funds in suspense for over 20 days not applying ti to the regular monthly mortgage payment on my acct which is current. As a result a Notice of Intent to foreclose was sent as well as billing statements threanting to foreclose. However my account was current and has always been current. If they would have applied by funds on -/-/- to my -/-/- payment no notice of intents or bad billing statements would have been sent. This week on -/-/2015 they sent me a lette... |
Carrington Mortgage Mortgage application, originator, mortgage broker November 2, 2015 - The ONLY reason why I have not received an approval on my numerous Loan Modification requests with Carrington is because their attorney, - - told Judge - that Carrington had denied my Loan Modification request and Judge - DID NOT ASK Attorney - to show proof. That same day, I took an e-mail that I had received from Carrington dated - -, - saying that Carrington had a complete package and that they were ready to send my file to Underwriting but Judge - did not allow me to show my written evidence. This evil combination of an Attorney 's lie and the unprofessional be... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - To Whom It May Concern, I am writing to several agencies because I am not exactly sure which one is the most appropriate for this complaint. My mortgage loan was recently ( -/-/15 ) sold by - to a collection agency called Carrington. I never missed a payment nor was late with a payment. I do understand that, under the terms of the loan, - may sell my loan servicing to other entities. I also expect however, that whichever entity they sell it to would be able to service it adequately and legally, and follow the terms of the loan. Carrington appears to be unable to do so. I attempte... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My mortgage was sold from - - - to Carrington Mortgage services in - of 2015. I continued my monthly payments to Carrington starting - 2015. Carrington states they raised my escrow payment beginning - 2015. I never received any notice of this increase. They started not applying my payments in - 2015 because it was not enough for the payment they had raised. They started charging me late fees and eventually reported late payments to credit bureaus. They did not call or send any correspondance regarding my payments ever. I found out after shopping for new hazard insurance an... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - I was not aware that - sold my mortgage to Carrington Mortgage Services in the month of - 2015, until I logged in and found that nothing was working, and none of my loan information was available. I ended up sending an email to - to see what was going on, and they informed me of the mortgage being sold. This was fine, until I went onto Carrington 's online banking site for my Mortgage and found that they had increased my interest rate by one percent. When I called to try and get it resolved, they told me it was my responsibility to fax them the original paperwork for my mortgage with ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - Carrington Mortgage bought my mortgage earlier this year. They increased my payment due to an increase in the escrow payment - I have no problem with that. However, I did not get notified of the increase. I always pay my mortgage electronically, and always have included more than the amount due. In -, I got a notification from Carrington that they had not received my mortgage payment. I checked my bank records, and they indeed had cashed the electronic payment. When I called to enquire about why they thought they had not received it, they told me that they had increased my payment, that the... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 26, 2015 - My mortgage was sold by - to Carrington Mortgage. Upon notification I stopped the auto- draft from my checking that paid - , so that I could pay Carrington - Payment was made on the - of - by me. The auto- draft followed my mortgage to Carrington anyway and another payment was drafted in the - of -. When I realized this occurred I contacted Carrington who gave me a list of fax numbers to send my checking account summary to demonstrating the double draft. I did so. On the following Monday, three days after my first call, I called back and was told that all had been received... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 6, 2015 - Starting end of -/-/-/-/-/- of this year ( 2015 ) I have been paying additional money on my mortgage to pay off the principal of my mortgage. My mortgage company has not deducted the additional money paid from my principal balance and continues to say that I do n't have a payment due. I called once with no resolution. I again called today and the customer service rep then told me that I have to write a letter to their research department and will get a response within 30 days. They refuse to give me a phone number to speak with anyone. I am trying to pay my mortgage off early and it ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 25, 2015 - I would like to make a complaint against Carrington Bank. - - - sold my mortgage to this company in - of 2015 with no notice to me. Carrington Banks has increased my mortgage payment with no explanation. When I try to call to ask, they claim it is because they need a two month '' cushion for escrow payments. They have also consistently made sure that my payment is late, either by telling me that my bank account is not valid and then locking me out of my online account. These actions then force me to call Carrington and pay by phone which costs an extra - dollars + the - doll... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 21, 2015 - MY MORTGAGE WAS SOLD FROM - - - TO CARRINGTON MORTGAGE AND SINCE - 2015 THEY HAVE SENT ME CERTIFIED LETTERS THREATENING TO FORECLOSE ON MY HOUSE BECAUSE THEY SAID I MISSED A PAYMENT WITH - - - WHEN I HAVE PROOF FROM - - - THAT I NEVER MISSED - PAYMENT WITH THEM AND I ALSO HAVE PROOF THAT I HAVE NOT MISSED A PAYMENT WITH CARRINGTON EITHER. I HAVE CALLED SEVERAL TIMES AND EACH PERSON I SPEAK TO TELLS ME SOMETHING DIFFERENT. I ASKED TO SPEAK TO THE SUPERVISOR AND THEY ALWAYS SAY HE IS NOT IN AND THEY PUT ME THROUGH TO HIS VOICEMAIL AND HE NEVER RETURNS MY CALLS. T... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 16, 2015 - I had a Home Mortgage with - - - and became delinquent due to loss of income and my divorce. I was working with - - - until my loan was transferred and they refused to continue the conversations and referred my to the new Servicer, Carrington Loans. They gave my numbers to contact Carrington -. I have attempted many times and Carrington says they do not have my loan. I have not received a. loan transfer letter or anything in writing to advise me of my new loan # or their contact information and when I call Carrington Mortgage they say they do not have my loan. I am now in ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 13, 2015 - On - I made an online mortgage payment to Carrington Mortgage Services. On - I was informed that the payment was returned from my bank, so I made another payment and stored my routing number and checking account number. On - i was again contacted by Carrington, who informed me that the payment was returned and that I must have put in the wrong number. '' And, that I was turned into the credit bureau. I talked to another person on - who verified, that I indeed had the correct information stored. I filed a complaint with the client advocacy department who said they would investigate... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure September 10, 2015 - I lost my job during the economic crash in - and could not regain my salary until - and have been asking to get a fresh start loan modification and Carrington Mortgage denied me because I make too much now. There is no way I can reinstate for of -. HELP I must save my house. The denial occured on -/-/- and I have until -/-/- to APPEAL, and during that time there is no foreclosure but the sale usually is set for the - of the month. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account July 7, 2015 - Carrington Mortgage Services is trying to raise my mortgage payment $ -/mo stating that there is an escrow deficiency. There are many similar stories online after CMS takes over a loan that they have purchased. This creates a hardship and seems predatory. My loan is current and for the last - years ( with - - - ) has always been $ -/mo, now they want $1700.00. I am nervous to pay them based on others stories that they will squeeze this out of me with no justification ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure June 30, 2015 - My mortgage was bought out from - by carrington. My family had a few bad financial months, and fell behind on our mortgage. I kept in touch with them and tried to make numerous - payments in which they did not put towards my account, it went into a holding '' account ( which I did not know ) when I called to make another payment they would not accept unless it was the full balance owed. I started saving money and calling weekly to make sure it would not be foreclosed on so I could pay the full balance. I finally had the total amount due and called to make a payment for my delinquent mon... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 6, 2015 - - -, 2015, - - -, ( my bank ), paid $1000.00, on my behalf, all for - -. $520.00, for - - mortgage, $500.00 extra to principal. Carrington Mortgage Services, applied extra $500.00 to - -. Statement instructed me to pay $27.00 balance for - -. I telephoned, they promised to fix. - -, 2015, -, ( my bank ) sent $1000.00, all for - -, to Carrington. Statement from Carrington tells me to pay $520.00, - 's mortgage by - -, or I must pay $17.00 for late charge, for month of - 2015. HELP! ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 5, 2015 - Carrington Mortgage has been the direct force in us resulting with a lien against our property. Our mortgage has our tax pymts escrowed. On -/-/-, I was informed by my town office that no pymts had been received for the year & a - day demand was in affect. We contacted Carrington on - and was told that their records agreed, no pymt had been made. A copy of the demand letter was faxed by the town to the company. We were told it had been received and would take - days to process but we were all set. After checking our account and seeing no pymt applied we again called on the mornin... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 3, 2015 - Tried making our current payment online as we have done in the last - months, our account was locked and flagged, they would not explain why, would not accept phone payment or any other, told us they could not accept any payment from us, we have never been late, also every rep, told us a different story, we just wan na make our payment, have not missed a payment going on - years now, Please Help, there are alot of complaints against this company ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 3, 2015 - I submitted my mortgage payment using my mortgage companies online bill pay system. The payment was made on - -, 2015. The bank account information I listed was, apparently, off by - number and as a result it never went through. I discovered this today, - -, and contacted my mortgage company to inquire as to why the payment never went through. I was at this time advised that the account information entered was incorrect. I asked that since my original payment was submitted timely, and since the only reason for the issue with the payment was related to an error in account info, t... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account May 15, 2015 - - - - sold my mortgage to Carrington Mortgage Services, effective -/-/15. I did not receive notice of this until it was too late to stop the automated - mortgage payment to -. I spoke to Carrington on - when they called to tell me that i was a month behind. I explained that I had paid -, and according to the terms of the loan transfer - was responsible to get those funds over to Carrington. The Carrington rep then told me that they in fact did have -/-/- payment, but had not applied it to my loan. She assured me that she would correct it and I would make -/-... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account May 13, 2015 - My - - - loan was transferred to Carrington Mortgage about 30 days ago. I was sent a notice, but I was never sent a welcome package or any information about my new account from Carrington. - - - gave me the phone number for Carrington and I called to get my account number and information. I was assured that more information was coming in the mail and that - payments would not change. I still have not recieved a welcome package, instead, I have recieved a notice that my 30-year conventional mortgage payment is going to go up over $50.00 due to estimated escrow changes. Th... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure May 12, 2015 - I have lived in my home for - years. In the last - years I have had personal hardship. I lost my business of - years. I went thru a divorce after being married for - years. I also had a bout with -. By grace I was able to keep my head above water. I know have means to pay my bills. I have a loan with Carrington that I am behind on. They are foreclosing on my home. I have funds to pay my monthly payments plus a little more. I have enclosed my bank statements showing I can do so. I just can not pay thousands every month. At least right now. Please help ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account May 12, 2015 - I disputed the inaccurate reporting from Carrington MS reguarding a 90 day late in - 2015. Carrington investigated the issue and said that the information was indeed incorrect and that they would update the information, and it would reflect on the next reporting in - 2015. There has been no update done to the - credit bureaus. We are trying to close on a house and - companies will not proceed until it is corrected. I have waited long enough and jumped through so many hoops to get this resolved. It has hurt our credit score and caused us to pay higher interest rates on purchases we ... |