Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Hampshire

I submitted my mortgage payment using my mortgage companies online bill pay system. The payment was made on - -, 2015. The bank account information I listed was, apparently, off by - number and as a result it never went through. I discovered this today, - -, and contacted my mortgage company to inquire as to why the payment never went through. I was at this time advised that the account information entered was incorrect. I asked that since my original payment was submitted timely, and since the only reason for the issue with the payment was related to an error in account info, that they not report my husband and I to the credit agencies. I was told too bad, we 're reporting you anyway ''. I never received a phone call, email, text message or notification via - Mail stating that the payment could not be processed and therefore was unaware that payment had not gone through. I do not feel as though my husband and I should be penalized as a result of their inability to provide proper notification.