Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maine

Carrington Mortgage has been the direct force in us resulting with a lien against our property. Our mortgage has our tax pymts escrowed. On -/-/-, I was informed by my town office that no pymts had been received for the year & a - day demand was in affect. We contacted Carrington on - and was told that their records agreed, no pymt had been made. A copy of the demand letter was faxed by the town to the company. We were told it had been received and would take - days to process but we were all set. After checking our account and seeing no pymt applied we again called on the morning of -. We were told this time that nothing had been processed & that they had not received a fax from the town until -. This was in fact a lie since we had verification back on - we were all set. The town further verified it by having confirmation that the fax was sent on - and there were no outgoing faxes on -. They told us it would be another - days for processing. I told them this was unacceptable since the deadline was


on - that the check had been issued and had been overnighted. On -, no payment was received. The - aware of the situation, called the company and was told that they would call back with a tracking # and were surprised it had not come in. By the afternoon, the - received another call from a different individual stating that there had been a mess up and the check had not been mailed ( Even though - the - and myself was informed on - it had been mailed ) They were unwilling to do anything in forms of a wire transfer or over the phone payment to avoid us having a lien placed on our property by -. Checks were finally cut and mailed on - but a lien was filed due to non payment by the set deadline. This has further led us to believe that we were misdirected last - ( -/-/- ) when we tried to apply for a refinancing of our loan due to some hardships ( my wife had missed a lot of work due to - issues ) We submitted everything that was requested of us and each time when we confirmed that it was received, were told we were all set. Then when we would call to check on the status, were told on - separate occasions that the documents had not been received. We were ultimately denied and accepted it, but this is now making us wonder, if this was just another lie and documents were not delivered or fairly reviewed.