Carrington Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I disputed the inaccurate reporting from Carrington MS reguarding a 90 day late in - 2015. Carrington investigated the issue and said that the information was indeed incorrect and that they would update the information, and it would reflect on the next reporting in - 2015. There has been no update done to the - credit bureaus. We are trying to close on a house and - companies will not proceed until it is corrected. I have waited long enough and jumped through so many hoops to get this resolved. It has hurt our credit score and caused us to pay higher interest rates on purchases we have made. I have talked to Carrington MS and they explained that they did there part, and I was more then welcome to contact the research department by mail, which would take longer. I want the information updated and reported immediately, therefore we are able to close on our home and never deal with Carrington MS again.

Carrington Mortgage customer in Arizona
May 12, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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