Carrington Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

- -, 2015, - - -, ( my bank ), paid $1000.00, on my behalf, all for - -. $520.00, for - - mortgage, $500.00 extra to principal. Carrington Mortgage Services, applied extra $500.00 to - -. Statement instructed me to pay $27.00 balance for - -. I telephoned, they promised to fix. - -, 2015, -, ( my bank ) sent $1000.00, all for - -, to Carrington. Statement from Carrington tells me to pay $520.00, - 's mortgage by - -, or I must pay $17.00 for late charge, for month of - 2015. HELP!

Carrington Mortgage customer in Florida
Jun 06, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints1/20126/20128/20129/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageLoan servicing, payments, escrow account1.0%82.2%0.7%3.4%0.3%12.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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