Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

On - I made an online mortgage payment to Carrington Mortgage Services. On - I was informed that the payment was returned from my bank, so I made another payment and stored my routing number and checking account number. On - i was again contacted by Carrington, who informed me that the payment was returned and that I must have put in the wrong number. '' And, that I was turned into the credit bureau. I talked to another person on - who verified, that I indeed had the correct information stored. I filed a complaint with the client advocacy department who said they would investigate - received a phone call back, could not understand the return phone. So I have owned the home for almost 10 years, 8 1/2 which was with -. Never, ever had a late payment. it is impossible to get through their main number so I go through -. So the Carrington rep. on - verified that the correct info. was stored, so they said they would pull the phone call. In the meantime, the only late ( false ) mortgage payment ever reported to the bureau. Plus, when I made the payments on - and - electronically, I received a confirmation email saying the payment was made. I believe they are committing fraud and need to be investigated because i see many other complaints online about them for similar reasons.