Carrington Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

- - - sold my mortgage to Carrington Mortgage Services, effective -/-/15. I did not receive notice of this until it was too late to stop the automated - mortgage payment to -. I spoke to Carrington on - when they called to tell me that i was a month behind. I explained that I had paid -, and according to the terms of the loan transfer - was responsible to get those funds over to Carrington. The Carrington rep then told me that they in fact did have -/-/- payment, but had not applied it to my loan. She assured me that she would correct it and I would make -/-/- payment to Carrington. I set up autopay and -/-/- payment was posted by Carrington on -. On - I received registered mail from Carrington advising me that I was in default by 2 months and they had filed an intent to foreclose. When I called Carrington they were unconcerned about the notice and told me to disregard. My understanding of the loan transfer procedure is that they can not make collection attempts, file intent to foreclose, or report derogatory information to a credit bureau for 60 days, yet this company has done - of the - already. Online Scam alert sites are replete with horror stories surrounding Carrington Mortgage Services. Please review for yourself and address ; I have never been late with this Mortgage ( 8 years - and have an excellent credit bureau ( - ), these bullies are breaking the law.

Carrington Mortgage customer in Georgia
May 15, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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