Review and analysis of over 2,025 complaints against Equifax
Equifax consumers have reported over 2,025 official complaints related to Problem getting my free annual report. Out of the 2,025 consumer complaints against Equifax, 18% were disputed by the consumer (i.e. the consumer was not happy with how Equifax responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Equifax resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 58% resulted in non-monetary compensation.
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Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report December 7, 2016 - I requested a copy of my credit report from Equifax on-line, but could not get it, so I mailed in a paper request with the required documentation. In -/-/- Equifax contacted me and said they needed - document from each of - categories. On -/-/- I wrote back that I had already provided - document from each category. Then they never wrote back and never sent me a copy of my credit report. I am a victim of identity theft, so I need access to my credit report to make sure it does not contain incorrect information.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report December 7, 2016 - I tried to get my free annual report online tonight from Equifax. It asked me various " ID verification '' questions and said my answers did not match what was on file so they would not give me my report. Based on the mismatch, I placed a 90-day fraud alert assuming someone gave them erroneous information pretending to me. Then I tried to get my free report for placing a fraud alert. Again they would not provide it since my answers did not match their records. This is foolish of them since that is what one might suspect if someone fraudulently gave them erroneous information pretending to be m... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report December 2, 2016 - I tried to retrieve my free annual credit report, however, after answering the prove your identity questions incorrectly ( all questions ) they refused to allow me access to the report. Also, that the questions asked were all pertaining to a credit loan and a a mortgage lender and an a person who I never heard of let alone reside at the address ever to my knowledge which is making me nervous.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report December 2, 2016 - I have been trying to get my credit information for 4 day in a row. I have been on every site and even called customer service who told me to go one the sites and try again so I did .. but the same information came up .. can not authenticate .. so my wife tried to get hers and it said the same thing.. I talked to customer service again .. having a hard time understanding them and asked them why do n't they have access to any of my information and they said they were not equipted .. I think that it is very stupid to have a customer service department that can only advice a person to do the very... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 20, 2016 - I tried REPEATEDLY to get my free annual report from Equifax. When the questions came up it would say that they were wrong and that I had to send in a copy of my license to get my report. FINALLY after another month my report finally came HOWEVER I recently had and identity theft incident of someone using my information to apply for a credit card. It HAS BEEN reported to the company and the police but it takes months to fix this AND it would be more easily traceable if a copy of my license was n't out there when they should have allowed the questions to approve my identity. After searching onl... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 18, 2016 - I have been applying to received my credit report from Equifax and -. With Equifax I received a letter stating again I had to submit proof of my id due to they can not find me in the system. This time they sent the name as - - -. They keep sending me letters asking for proof of id but sending it in the wrong name.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 15, 2016 - The company that is responsible for providing my credit report can not verify my identity when I try to use their online service to request a credit report. After entering my information this message comes up 'We 're sorry, for your protection we are unable to deliver your Equifax Free Annual Credit Report online. ' If I can not get through their system, how reliable is the information they hold about me and provide other organizations who may be running enquiries about my credit? How do I know enquiries on my name are actually about me if they ca n't event get my identity right? The only op... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 10, 2016 - -/-/2016 Equifax apparently has some incorrect information about my identity in their files. They refuse to supply me with my free credit report, so I can not even begin to look for problems myself. They have failed to make a good faith effort to correct their error. I first encountered the problem when trying to create a My Social Security acct. online. I was blocked when the system could not identify me. Social Security told me that - of the credit reporting companies was used to identify me and may contain incorrect information about me, and recommended that I get my credit reports. W... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 7, 2016 - I attempted to request copies of my annual credit report and received different convenient excuses why the - agencies would not produce the report as required by law.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 7, 2016 - I am unable to get my free credit report from Equifax via - I answered all identity security questions correctly and was denied access to my credit report. I had no problem getting my reports from - and -.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 6, 2016 - Equifax repeatedly prevents me, despite being a victim of ID Theft from receiving my copy of my federally protected CREDIT REPORT... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 6, 2016 - Because of an inaccurate name, address, and account that appeared on my other - credit reports, I wanted to check my Equifax report. I answered their identity-verifying questions accurately, but it rejected me, which REALLY worries me. I do n't know what to do.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 5, 2016 - I have requested my free annual credit report from all - Credit Bureaus ; of which I received from - and -. Equifax constantly states my information given does not match their records. So I then go to the Equifax website to try to dispute info on my credit report. Again, I still receive the same message. I have a - account and I put the same info they have listed on their into Equifax online dispute form page and it sates, " Information does not match their records ''. So I call Equifax and am told to fax over documents and if I want to gain access to my credit file online I would ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 3, 2016 - My wife and I religiously follow the recommendation to check your free credit report regularly. We both get our reports from each agency on a staggered basis so we get a report for one of us every two months. For the third year in a row now, neither one of us has been able to get our report on line from Equifax. My wife was denied her on line report on -/-/2016. Every time we go through the on line request procedure, at the end, we get a message that it can not be completed on line, and that we need to fill out a form and send it, and - supporting ID documents to them by mail. It has beco... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report November 2, 2016 - I filled out online form for my free credit report with Equifax it did not go through they said they needed more information, I mailed them the information they requested and still no Free annual Credit Report from them or any other Credit Report. This is causing me a problem if there are items I may need to dispute as found in other reports. I would like this resolved... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report October 31, 2016 - I AM UNABLE TO OBTAIN CREDIT FROM ANY SOURCE SINCE COMPANIES WHO REQUEST MY CREDIT HISTORY RECEIVE NO HITS ON EQUIFA- OR -. THEY ARE TELLING ME THAT I DONT HAVE ANY CREDIT. I 'VE HAD MY SS # FOR OVER 2 YEARS AND HAVE AN OPEN CREDIT CARD IN GOOD STANDING ORDER WITH - AND HAVE A SCORE OF - IN -. I NEED TO KNOW HOW I CAN FI- THIS SINCE I NEED TO ESTABLISH CREDIT HISTORY BUT I 'M UNABLE TO DO SO IN THESE CIRCUMSTANCES... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report October 25, 2016 - When I go online for the Free annual credit report, the security questions provided by Equifax do not apply. In other words, the selections they give does not apply to my history and I choose the answer NONE APPLY. This happens every time I try to get my annual credit report. It is too much of a hassle to go get a copy of my drivers license, pay for a stamp and drop off the post office when I 'm in a rural area. I should not have to keep going through this when I am entitled to my annual free credit report.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report October 19, 2016 - I ca n't get my report online because of ilgetting answers wrong when it checks my identity because it 's not accurate so it 's easy to see why I got it wrong.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report October 15, 2016 - Hi, I just attempted to obtain a free copy of my credit report from Equifax online, using the official website listed by the FTC ( - ). I was able to get to the Equifax free report website and provided all the requested information. Without any explanation ( i.e., no message that my information was incorrect ), the site directed me to fill out a paper form and send it by traditional mail. The paper form required a lot of additional personal information that is not required for obtaining an online report. By doing this, I believe that Equifax is attempting to circumvent the free online servi... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report October 14, 2016 - I applied for my free credit report on -/-/2016 but never received it from Equifax... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report August 4, 2016 - I HAVE HAD IDENTITY THEFT. SOMEONE OR MULTIPLE USERS RAN MY CREDIT REPORTS AND SOLD IT CAUSE I HAD PROBLEMS WITH PEOPLE COMMITTING FRAUD THAT I REPORTED TO THE POLICE AND THE - - -. MY HUSBAND ALSO HAD MISUSED MY INFORMATION TO GAIN ACCESS TO MY ACCOUNTS AND GOT INFORMATION TO SCAM ME OR TO HURT ME. HE ALSO USED INFORMATION TO GAIN ACCESS TO MY ASSESTS AND CHILDRENS SOCIAL SECURITY BENEFITS. HE HAD ACCESS AND HACKED INTO ALL MY INFORMATION IN CYBERSPACE AND TELEPHONE NUMBERS. ON HIS ACCOUNTS AND MINE AS WELL. I HAVE HAD TO GO THRU SO MANY EMAILS AND PHONE NUMBERS BASED ON THE FACT I C... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report July 29, 2016 - I could n't get past the page that required me to present with accurate answers to questions regarding transaction information on my ssn in the last 4 years that I was populating accurate information for but ended up getting blocked out from retrieving the credit report on freecredit reporting website. I was trying to retrieve information from all - credit reporting sites but equifax popped up questions that eventually blocked me out. I then tried retrieving specifically credit report from - but that returned a message indicating my free credit report for the year was already retrieved f... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report July 22, 2016 - I have requested my credit report several times from all - major credit bureaus, however, I have only received responses from -. I have sent in all required documentation at least 3 times but I have not received any response. I understand that I am entitled to receive at least - free annual credit report and that I am also entitled to receive a credit report anytime I am declined for credit and also when I add a security alert to my credit report. I have cited all - reasons to - and Equifax and I still have not received my credit report.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 30, 2016 - Unable to look at my credit report at the moment that I need it.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 29, 2016 - I was just hired on to a job. When my employer did my background check, they said that my social security number was tied to another name! I went online to the annual credit report website to get my credit reports, but I was n't able to even view them because it said there was discrepencies with my social security number! I need to get my credit report so that I can view it in order to file a police report!... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 16, 2016 - I filed a complaint against Equifax on -/-/2016 with the CFPB # -. They and said they needed 30 days to investigate. 30 days is up. No contact from them and no credit report. what do I do now?... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 16, 2016 - No matter how hard I tried on the phone it would say I tried too many times and stopped and on line after answer all questions to the best of my ability it would not continue after that, just stopped.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 15, 2016 - Equifax refused to provide my free credit report.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 13, 2016 - I went online to get - reports. I got -. Then tried to get the other -. Equifax asked security questions and none applied to me. I have been sick a few years but I know they did not apply. - asked questions and the said I could not be verified. I knew one question was wrong. My complaint is that they want a copy of my driver 's license and a utility bill. I live partially with my daughter. I can not provide that. Is this a way to discriminate against older people with health problems? Just going to the post office for this is a chore. My delinquent debts are from a time in the past... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 12, 2016 - I ANTICIPATED THIS RESULT FROM EQUIFA- AND I 'VE BEEN THERE BEFORE WITH THEM BECAUSE THEY DO N'T SEEM TO THINK THEY HAVE TO ABIDE BY THE LAW TO ISSUE MY OR MY WIFE 'S REPORTS. I HAVE TO GO THROUGH THIS PROCEDURE EVERY TIME I ORDER OUR FREE REPORTS FROM EQUIFA-. I SUPPOSE - AND E-PERIAN WILL DO THE SAME AFTER EQUIFA- CONTINUES TO GET AWAY WITH THIS VIOLATION, HOWEVER, I HAVE NO ISSUES WITH THEM AT THIS TIME.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 11, 2016 - Every time I have attempted to receive my credit report online from Equifax they will not release it for view. They constantly require that I send many copies of information by mail and I still have no confidence they will release the information as a free report. Both - and - are never a problem when I view my report online. What is wrong with Equifax? Since this is a continuing issue it leaves me with the belief they are looking for a way to get around offering a free report, maybe you can tell me.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 10, 2016 - Came up with page saying : " Online Delivery Unavailable - Mail in Request We 're sorry, for your protection we are unable to deliver your Equifax Free Annual Credit Report online. '' I have a time sensitive issue ( fraud ) and can not wait 3 weeks for them to get me my report. Equifax would not help me or give me a way to see my free report and I could not get a real person to talk to about the problem at -.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 10, 2016 - I would like to get my free annual credit report from Equifax , but can not get a copy of it. I have submitted a request via USPS mail, since requesting a credit report online from THIS credit reporting agency is IMPOSSIBLE TO DO!... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 8, 2016 - Can not receive my free credit report online. I am only able to purchase for a fee. They are requesting validation of identity to provide the online report even though I can purchase it without the validation. I have made online disputes to credit report and they respond to the online dispute, they just will not provide the free report without red tape and delay which causes me to not access the free report. They are using this tactic to make money off of me, in violation of my FCRA rights... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 7, 2016 - I tried to apply for a credit dispute and could not even see my report because when asked about possible loans on my report, I had no information of them and no memory of getting a loan. I 'm - and it said that there were loans as old as 2011 that I had no idea about onb my report that I ca n't see.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 7, 2016 - Today I tried to request my free credit report and was denied access because the information that I checked off appeared to be wrong. I have not requested a credit report for more than a year and I fear that my social security number has been compromised. Furthermore, I believe that someone has taken out a mortgage in my name.... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 7, 2016 - None of the - companies would allow me to obtain my free credit report online through -. - and - said 'unable to provide ', and Equifax flat out refused, claiming it is more secure for me to mail copies of my identifying information. Copies which could be used by a criminal to steal my identity. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 4, 2016 - Once again, Equifax is not allowing me to access my free annual credit report. In addition, I am unable to 'unfreeze ' my credit with them, getting a " We are currently unable to service your request. Please try again later. '' message. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 1, 2016 - As with complaint # -, I am unable to receive my credit report even when answering with correct information. I have to tried to get small loans only to be rejected for prior loan ( s ) I 've never taken out. This may for student loans as well but I 'm not completely sure. I ca n't dispute any fraudulent charges if I ca n't receive or review my current credit report. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 1, 2016 - Equifax claimed ( for at least the third year in a row ) it could not authenticate me online when I tried retrieving my free annual report from -. Attached are the verification questions they asked. The answers to ALL of them are " None of the above '' and this is how I answered. I believe Equifax is either systemically denying all requests from certain debtors for what may be discriminatory or other unlawful reasons, or to discourage requests for FACT Act disclosures in favor of their paid products. This has reached the point where I feel I must request more be done than just goad them int... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report May 1, 2016 - This is not a specific complaint about any - of the credit bureaus. It is a comment about the process of getting the free annual credit reports that federal law mandates. I tried to get my free annual credit report from - on -/-/-. I went through the process and ended up with - reports. The issue is with the identify verification process that each credit bureau uses in order to verify who you are and issue your report. They use obscure pieces of information from your past credit history because supposedly " you would be the only - to know that kind of information ''. Each ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 29, 2016 - I tried to get my free credit report online I had to answer questions about stuff that is in my file and only i should know the answer i could n't answer because the questions were about a mortgage loan and payment I 've never had a mortgage loan and payment it also asked me about a jewelry card I have a card but not from the choices ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 28, 2016 - I tried to get my free credit report online and I had to answer questions that was supposed to be in my file and only i should know the answer well i could n't answer the questions because it asked me about a mortgage loan and payment I 've never had a mortgage loan and payment it also asked me about a jewelry card I have a card but not from the choices they gave me so they said that there 's a security issues ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 28, 2016 - I have been unable to pull my Equifax file either from commercial sites or - I have also been denied credit due to the inability to pull my Equifax file to my detriment. I can not dispute my file online with Equifax because they have incorrect information on me and I can not begin until they correct it which they have not. I have spent many hours on the phone with Equifax , and have mailed the requested identity verification documents to Equifax without success. Please check carefully there is NO SPLIT FILE, and my date of birth and address is correct. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 27, 2016 - For the past 4 years, I have had problems getting through the Equifax security questions. I CORRECTLY answer the questions - all answers are None-of-the-Above - and I am rejected and directed to apply by mail. The last time I did this, they LOST my report, either on their end or the US mail, and had to resend it so I will never resort to this method again. I never have this problem with either - or -. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 24, 2016 - I was told the other day during a credit inquiry about a negative report from - that I think is incorrect. I went directly to -, but of course they want to charge me money. Instead I used - and submitted my info. I selected that I wanted all three reports, but once I hit enter- I was automatically sent only to Equifax where I filed my dispute. When I tried to return to access the - site, I had to completely start over with filling in my info at -. THis time I specified that I only wanted to go to - but once I reached the site and filled in my info AGAIN, they were having 'tec... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 24, 2016 - I was informed by the - - - - that due to Equifax report they had denied me a line of credit. I tried to obtain free report with Equifax , however was unable to because they request a U.S. social security number. -. I would like to obtain the credit report that is preventing me from obtaining credit with the -. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 24, 2016 - I 'm unable to access - credit report with my correct information and I cant all the verification question for Equifax report say I 've open auto loans and this year I have n't done anything involving loans or anything of that sort this year I think my idenitiy is bieng used in another state ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 22, 2016 - I tried to order my - credit reports through - on - -, -. I was able to get my - report right away. I could not get my Equifax report because I may have answered a loan/credit card question wrong that had occurred in - ; this cut me off from getting both my Equifax and - reports. That evening I called - to see if I could get my reports through their automated system. The system said that my order was complete for my - free credit reports and that it may take up to 2-3 weeks to receive. In the middle of the third week I tried to call them to see what the delay wa... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 21, 2016 - Dear Sir/Madam, I have requested my annual report online like I do every year. Equifax tells me I am denied my free report and has asked me to MAIL them a copy of my social security card, my - and my driver 's license copy. I am 100 % confident that I have answered all my verification questions with care and correctly! It seems like they are looking for the smallest reason to deny reports to consumers. I have contacted an agent who only gave further attitude and threatened to cut communications. I have an email saying my report is ready and I have an order number form Equifax. I successfull... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 18, 2016 - could not get reports ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 18, 2016 - I ca n't access all my credit cause at the time to verify my past information it those not matched and is because i have some stuff under my credit that is not supposed to be in my credit and that i dont have no idea what they are ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 16, 2016 - Equifax will not send me my annual credit report. I have requested this several times. I have n't received a credit report in over 2 years. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 15, 2016 - Equifax transaction code - # - I was not able to view this report because when I went to the icon to create an account for 30 days and came back to the first page, I was kicked out. Thus as the law requires I only got to view the first page of the equifax credit report. Now it is telling me that I already got to review my free report when I did not had any time to review anything. I do not not want to write because I needed this report yesterday. Fix my account on equifax so that I can go back on line tomorrow or where do I report this problem ... -- - F ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 13, 2016 - I attempted to obtain my free annual credit report from Equifax. I provided all of the essential information that Equifax requested. They replied that I would have to submit sensitive personal documents through the US Mail to them before they would further consider my request. First, if I have to spend money for postage that does n't sound like a free report to me. Additionally, a private company could give the same information that I gave and instantaneously receive back the same report without question. I then opened a dispute calmly stating that I would be contacting the FTC should they not... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 12, 2016 - I am being asked security questions so that the credit reporting companies can verify my identity and none of the questions pertain to me! For example, - question asked me to verify a prior telephone number, none of the choices were ever my number, - question asks about a mortgage taken out in 2010 and what finance company I used, I did n't take out any mortgages in 2010 so my answer was none, another question asked what - I formerly lived in, I did not live in any of choices given, my answer was none, so they could not verify it was me! I do n't know what to do, can you help? ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 11, 2016 - I went online to request my credit reports ; Equifax stated I have to mail them my personal information such as a copy of social security card and my driver 's license through the postal service before they would release my credit information. The other - failed to provide any information as their links were in-operable. - - did a report on their careless handling of the nation 's repository information and their inaccuracy. It prompted me to request my information because for the last six months I have been trying to get a job. I believe these - are the sources of my pain. I am no... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 11, 2016 - Finally received my annual credit report from Equifax on - -. First request for my Equiifax credit report was made on - -. Equifax took over 5 months to respond to my request. This delay by Equifax is unacceptable. ... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 10, 2016 - Equifax Information Services LLC - - -, - - CERTIFIED MAIL : - - - - - FALSE INFORMATION ON CREDIT REPORT SEE ATTACH UCC 11 SEARCHES SHOWING TO NEITHER LIENS NOR ANY DEBT refuse to issue full credit report ON CREDIT FILE -/-/- I am disappointed that you have failed to maintain reasonable procedures to assure complete accuracy in the information you publish, and insist you comply with the law by providing the requested information within the 15 days allowed. 1. ) - COUNTY CLERK ID - Date - - $ --See UCC 11 SEARCH herein Attach no liens fil... |
Equifax Credit reporting unable to get credit report/credit score problem getting my free annual report April 8, 2016 - Initiated credit freezes at all - bureaus in - of 2015. Equifax and - now require a form letter and ID to be sent via mail to receive the free credit reports. - still provides the report online. Equifax and - are being punitive since I initiated the credit freeze. ... |