Equifax Credit Reporting Complaint

Equifax Credit reporting department,

Unable to get credit report/credit score Problem getting my free annual report Georgia

My wife and I religiously follow the recommendation to check your free credit report regularly. We both get our reports from each agency on a staggered basis so we get a report for one of us every two months. For the third year in a row now, neither one of us has been able to get our report on line from Equifax. My wife was denied her on line report on -/-/2016. Every time we go through the on line request procedure, at the end, we get a message that it can not be completed on line, and that we need to fill out a form and send it, and - supporting ID documents to them by mail. It has become obvious that they do not want to give out the reports on line. We never have a problem with the other - agencies, so I have come to the above conclusion. When you try to phone in to complain, you are put through phone tree -, to no avail. This is an abuse of consumer rights. In addition to the wasted time, more paper is consumed in printing and mailing the report. Additionally, our identity is put at risk by having the report, and our documents sent by regular, unsecured mail. Please take action to put a stop to this abuse. Thank You.