Review and analysis of over 626 complaints against TransUnion
TransUnion consumers have reported over 626 official complaints related to Problem getting report or credit score. Out of the 626 consumer complaints against TransUnion, 16% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 40% resulted in non-monetary compensation.
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TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score February 14, 2016 - TransUnion uses antiquated web programming that according to their own technical support people and support pages does not support - / - / - / - and only supports PCs. In today 's world, this is an absurd limitation and puts an undue burden on the consumer. With their tech support on the phone I tried to login using -, - and - browsers on a -. None of them worked. I subsequently tried to login from a work PC laptop I still had around and still I could not login. Their solution??? Send you a copy in the mail a week later!!! Worse yet, without login to web interface it ma... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 23, 2016 - I want to freeze my child 's credit reporting files through all - major credit reporting agencies. None of the agencies have documentation that is easy to find regarding this subject. While some states mandate this, others make is very difficult. Where can I get proper information about how to accomplish this freeze - and why is this not the default behavior for children who are n't legally old enough to access their credit report in the first place? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 20, 2016 - I want to get a perfect credit score so I want to know the credit bureaus ' formulas. I have a lower credit score because they wo n't tell me what the formula is. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 17, 2016 - I have already done a fraud alert I need my report so I can look over it ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 17, 2016 - MY ACCOUNTS ARE ALL LOCKED DOWN AND SAYING THAT I HAVE BEEN MARRIED AND ALSO HAVE A NEW HOUSE I AM RENTING OUT ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 12, 2016 - on -/-/-, someone other than me applied for an unsecured credit card from - and was denied. I received the denial notice around -/-/- and immediately called - and was connected with their Fraud Department. - at - informed me that they would file an Initial Fraud Alert with the - Credit Reporting Agencies. She was a big help and informed me of the steps that needed to be taken to investigate other possible Identity theft and Credit misuse. She also informed me that due to the fraudulent application using my personal information and the fraud alert placed on my Credit R... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 10, 2016 - I currently have an initial fraud alert on my file with all - bureaus. TransUnion even sent me a confirmation notice that this initial fraud alert was issued as of -/-/2015 and would remain for 90 days. I attempted to receive my FREE copy of my credit report under FEDERAL law with TransUnion on their website. I followed the correct prompts regarding my reason - fraud alert - and was promptly told to pay $8.00 because I live in California. My request is not a just-because that would qualify for a fee charge ; this is in conjunction with my initial fraud alert! I am illegally being re... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 2, 2016 - I been trying ro get my credit score but when I check it it say I have a thin file but I would really like to get a car out butbwhen they run my credit it says - can you please help ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 21, 2015 - They credit bureaus refusing to send me a free copy of my credit report and score which I 'm untitled to under the fair reporting act the reason why is because they have insufficient information on my credit report that they do not want me to see or dispute as ruining my life liberty and freedom it 's affecting me.and causing me hardship ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 17, 2015 - Trans Union, as of - 2015 I have noticed lag time reporting credit information to credit file. As of today Wednesday - - 2015 I have formally called in a complaint to Trans Union - - in regards to credit file not being updated, - accounts last updated -/-/2015 - accounts reported -/-/--/-/-. As of - - 2015 no accounts have been updated to reflect current status of account status in over 30-60 days. Trans Union credit agency representative in USA called me a liar regarding accounts, in addition said No information has been received from any creditor f... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 10, 2015 - On several occasions I have send a request for Credit Report along with a copy of new address, Gov, I.D . Copy of Bill, Copy of letter with address from the V.A. They keep sending me the same letter as if they had not received it all. I send the last copy regristered and i recieved the same old froam back. It 's been years going through this. But they keep giving out low score 's which I have not used credit in years. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 30, 2015 - I have tried to obtain a report from the agency to dispute this information. While I can obtain it on - - and -, I can not get it from the agencies themselves to dispute the information. I have sent it in writing to the agencies, however I have not received a response nor have the issues been corrected. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 17, 2015 - - says I owe them money ; I do n't believe I owe - anything. What - has done is damage my credit with the - major credit reporting agencies. Following is the background of the dispute:1 ) We live in an area in - Texas where there has been a multi-year drought. It had not rained for several years. 2 ) We had all our communications with - : - landlines, - cell phones, and a 4G Mi-Fi card for our Email and Internet needs. We have had the - services with only minimum typical problems ; nothing out of the ordinary. 3 ) Suddenly it started raining daily in our area. 4 )... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 13, 2015 - Hi, i just never recieved my free credit report in the mail from all - agencies. Its been over a month now. - Transunion- ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 13, 2015 - I have been denied credit on many occasions and have requested a copy of my Transunion credit report and have yet to receive -. This issue has been going on for the last two or three years. I have never given any creditor or credit reporting agency no other address but the one I have lived @ for over thirteen years. I have notice every time a creditor request a copy of my files it is granted. I have even tried online to access my files, as I did today -/-/15, but was denied saying I have an on going dispute and ca n't access my files until the investigation is over. That dispute came ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 12, 2015 - On Wednesday, - -, leased a new Toyota Sienna. I called Trans Union and unfroze '' my account for 72 hours. The dealership was unable to get a copy of my credit report as it was still listed a frozen. On - -, I placed a second unfreeze request for 7 days. Again, the dealership attempted to pull a copy of my credit report and was unable to do so because the account was frozen. I called Trans Union at - on - -, escalated through - Supervisors, until I reached a - who claimed that she corrected the issue and everything was fine. However this morning, - -, the dea... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 9, 2015 - 3 years ago, I went to - bank to open a checking account ( keep in mind I had never had a credit card ). At this time, it was discovered that there was already a credit card account under my social security number at -. This was how we first found the fraud. The nice man at - bank was very helpful and we met about - more times to resolve the issue. At the time, It was not evident if the identity theft was intentional or if someone had accidently entered my social security number. Regardless, - fixed this in their systems, canceled the other guys credit card, and allowed me to op... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 3, 2015 - I sent Transunion a letter - - 2015 questioning several accounts on my credit reports. I sent the same letter to the other - credit bureaus. They responsded. Transunion has not yet responded and it is way over 30 days. They were supplied with copy of my drives license, social security card, and a current bill copy. No reason to not write me back. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 28, 2015 - On -/-/2015 I sent a letter questioning several accounts on my credit report. I have waited well past the 30 days they have to respond. I have received nothing in response. today is -/-/2015. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 27, 2015 - I have contacted the company for a hardcopy of my credit report both online and by phone and still have not received a copy ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 23, 2015 - i have been trying for weeks to find out my credit scores. at every website, I fill in the requested information, only to get a popup which states that my informationdoes not match credit bureau records. and there it ends. I can not even find out what the discrepancies in the infor-mation are, much less how to resolve them. I ca n't even find out if there is a physical location in my town where I could takemy actual information for comparative purposes. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 11, 2015 - This does not fit this category but is related. When refinancing my mortgage 9 months ago, I could not get the lowest rate due to multiple inquiries by a Auto Dealer ( - - 's - - ) that ran my credit report - time for - transaction. Since then I signed up for - - to monitor my credit score. My mortgage broken called and ask if I would like to re-finance again as now my credit score is higher and I cab get a better rate. From - - and my - - I knew credit score had improved. As of -/-/15 - reported : TransUnion -, - - and - - ( TransUni... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 8, 2015 - THE BUREAU TRANSUNION. WILL NOT PROVIDE A REPORT THE DOCUMENTS HAVE BEEN SENT 2-3TIMES THEY REFUSE TO SEND A REPORT.THAT VERIFY IDENITY ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 30, 2015 - On - -, 2015 I submitted a dispute with TransUnion. However, TransUnion refused to process my dispute and requested the following items, a copy of my Drivers License, Bank Statements, a Cancelled Check, Pay Stub, and a Utility bill. I communicated to TransUnion that I do n't provide that type of information to private corporations such as theirs. Yet, TransUnion never ask me for any of these items before they reported this information on my credit report. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 30, 2015 - We have an issue with my husbands transunion credit we have sent in verification 2 times now and we still can not get a copy of his credit report ... we were told its being handled by the fraud department when connected to them we were told my husbands credit and a ladys credit were combining because their socials are so close ... now I had to fax over his social security card and his credit would have to be separated or sorted from this other lady 's well its been over a week and I still ca n't get anything done ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 29, 2015 - I wrote Transunion in - and they never wrote me back. I am attaching what I sent. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 26, 2015 - Hello, my name is - - and i have been trying to figure out what is wrong with my information at Transunion. I am unable to receive my credit score/report from them because i suspect that some of my information is wrong with them. I am able to receive my credit score/report from - and - but am unsuccessful with Transunion. I suspect that because of this problem with them i am unable to be approved for credit at numerous locations including retail stores. I have called Transunion countless times and they ca n't do anything about it over the phone. They give me information saying they... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 22, 2015 - TRANS UNION DENIES ME PIN NUMBER OF NYS SECURITY FREEZE. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 21, 2015 - do not have a record that matches the information I entered. MY personal information ( name, SSN, address ). ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 16, 2015 - HI, my land lord was doing a credit report check when he found out that i dont have a credit history, But i have been using my credit card for the last 11 months.and i have been getting free - credit score for the past 6 months .So how long before Trans unioun reports my credit score in the system. regards. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 6, 2015 - Not only have I requested my Credit File Annually, I have not received this report in 2 years. I am tired of the lies and games with MY credit file. This company received MORE than the - items listed in their denial letter sent to me. I have proof of documents received that were sent to all - of the credit reporting agencies. The documents were tracked & posted as delivered. The agencies received a copy page of a previous credit file ... a Copy of my US S.S. card, a copy of my FL state issued DL, a copy of a Utility bill, full information, name addresses 2 years and prior, and my Post of... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score September 1, 2015 - I believe someone is using my identity. Stolen my credit ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 29, 2015 - I attempted to purchase a phone from - and they told me that my credit was badd and I had to put down a huge deposit. This sparked my curiosity about my credit because I am - and never put anything in my name. So I went to credit karma to try and get my credit score and it kept saying my personal information I provided did not match the records. Then I went to Transunion to request a free report and it told me that my personal information was also incorrect. My name, birthday and social I entered I know is 100 % mine and correct. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 24, 2015 - Reference dispute - ] also. I spent over an hour on the phone with transunion, requesting access to my report online, so as to be able to dispute any negative credit information. I was sent to several reps and to no less than - different websites. Nothing Absolutely nothing got accomplished. These people are responsible for critical information that effect humans lives. How is it that - can covey this information to the public and they can not. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 22, 2015 - I applied for a credit card and was denied ( see attached letter ), I had lifted my security freeze per process described and it did not allowaccess to my credit file as claimed by credit card company. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 22, 2015 - Transunion continues to block online access to my credit report when I have been denied credit. They will provide my free annual credit report online and they will provide it to me online if I PAY them, but they continue to block me access from getting a free online copy of my credit report after being denied credit. This is a violation of the law and I would like them to stop forcing me to pay for my credit report when I am entitled to a free copy under the law. They are purposely stealing money from me by forcing me to pay for a report ... this is unacceptable behavior. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 21, 2015 - I try to challenge transunion reports and their website is constantly down. I am sure if i was a paying customer that site would be open. This is repeatedly going on. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 18, 2015 - I am trying to access my credit report online, but I am getting an unable to complete your request error. Transunion is denying me access to my account because I religiously check my credit report after a credit denial. I can not get ahold of a real person to fix the problem. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 12, 2015 - I am an - Service Member in the -. I attended the financial briefing in - from the military. Following guidance from the Financial Planning Counselor, I attempted to obtain all - credit bureau reports and my FICO score. I am unable to locate any information when I contact the bureau 's to include FICO score. I was told that I need to create a profile. I am a member of - -, and I have received a score thru -, therefore I am unsure as to why I can not directly obtain from the websites. Please advise! - - -- - ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 12, 2015 - ssue Unable to get my credit report or credit score : Problem getting my report or credit scoreDescribe what happened so we can understand the issue ... I am an - Service Member in the -. I attended the financial briefing in - from the military. Following guidance from the Financial Planning Counselor, I attempted to obtain all - credit bureau reports and my FICO score. I am unable to locate any information when I contact the bureau 's to include FICO score. I was told that I need to create a profile. I am a member of - -, and I have received a score thru -, therefore I am... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score August 3, 2015 - - will not give me my credit report or score ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 30, 2015 - My score was - then turned to - sudenly - month ago and I pay my bills in time ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 30, 2015 - I recently applied for an urgent loan with my credit union. When they tried to pull my credit report from Transunion, they were told that no information was available. My credit union called Transunion and were told that I needed to contact them. When I contacted them they told me that for some reason their system/company has - different files for me and they need to combine the files before they could release my credit report. When I asked how this happened as I have never had a problem before they said it was just a system problem and that all I needed to do was send in a copy of my socia... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 29, 2015 - I paid Trans Union credit reporting agency to provide me with credit reports and credit scores for all - reporting bureaus, but got a vague report and speculated credit score. I checked my credit score through - website to find a completely different number. When I spoke with a supervisor ( Name - ) he told me they calculate the score for all - companies in their own way and that I agreed to some writing about it. They have the actual - logo on top of the credit score with a different number than - actually reports. This is misadvertisement. I did not receive what they advert... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 23, 2015 - I am paying for my online credit report thru Transunion and have so for over 2 years now. My online report should show a credit score of at least - by this time.. All accounts are paid for and I have never been late on a payment. I APPLIED for credit and was rejected based on my score ... Online report that I 'm paying for shows - ... They tell the person I am trying to get credit with is a -. Why am I paying for this if its wrong? This is a scam..I want my score to be where it belongs.. back at -..And report it that way..I am paying for something I am not getting! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 22, 2015 - I subscribe to - - which is a joint venture of Trans Union and -. I am presently applying for a refinance mortgage on my primary residence with a local lender. The lender asked me, what is your credit score ''? I pulled - - ( screen shot provided ) from my smart phone and I responded - and - - Trans Union and - respectively ''. Lender pulls my credit and the scores are - Trans Union a - point difference and - - a - point difference. These companies are misleading consumers with incorrect credit scores which in the end impacts the pricing on my mortgage.... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 21, 2015 - I am unable to validate '' to get both my TRANSUNION and - credit reports : the validation questions from both credit reporting agencies have questions about mortgage ( s ) and loans I have never heard of, as well as multiple choice answers that are unrelated to me. When I choose none of the above '' to all of the validation questions, I am 'told ' ( via website ) that my information does not match. That is ridiculous : the validation questions do not pertain to me and my 'none of the above ' responses should be accepted. I suspect that TransUnion and - have merged info about another c... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 7, 2015 - I went to - like I have in the past to order a free credit report from - of the - bureaus. My plan was to do - every 4 months like I had in the past. I went through bankruptcy in 2011 and have been rebuilding my credit since then - this is the - time I have tried to order my credit reports since that time. I wanted to establish a payment history with a small credit card my credit union issued me. I went through the ordering process for each bureau, and for each -, I was notified that I would not be permitted to order online. I would need to order by phone or mail. I had been... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score July 3, 2015 - Transunion intentionally and knowingly reports different credit scores to lenders than consumers. Transunion has reported to me on - different credit monitoring services credit scores that are - point HIGHER than they reported to merchants when I recent applied for credit. This DUAL reporting system Transunion & other credit companies use causes consumers more money due to high rate loans and refuses for credit. I have been harm by several refusals for credit over the past - days AND HIGHER interest rates for loans due to this FALSE reporting by Transunion. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 25, 2015 - On -/-/2015 I bought a copy of my Tranunion credit report - Order Number : - ). I disputed several items on my credit report and requested that the results be sent via email. I did not want my report to go out in the mail. On -/-/2015. I received notice from a credit monitoring service that their had been changes to my Transunion report. On -/-/2015 I contacted Transunion to inquire when I would receive a response. I spoke to a representative who purported to be a supervisor ... she told me an email had already been sent to me. I explained that I did NOT receive the ema... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 11, 2015 - Transunion has locked my credit file so that other agencies like fico are not able to provide me with - bureau credit reports and their own website has locked me out of access to online disputes. I just had to hang up in an - lady that did n't know what she was talking about and kept telling me I still have - balance on an account that - reports as - balance. If I try calling the credit company itself, -, I 'm met with even further incompetence and this - account is the only thing preventing me for being approved for any worthwhile credit card or loan. They 're costing me ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 10, 2015 - this company dropped my credit score about - point with no apparent reason and are refusing to delete an item even though i sent them the deletion letter from company on - - my credit score was - now it - with no apparent reason and they have multiple duplicated inq on my account ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 10, 2015 - I have been recently denied credit based upon my TransUnion credit report. I immediately contacted TransUnion by formal correspondence to request a copy of my credit report, in full accordance with the FCRA. I also called TransUnion and a representative told me that I would have to purchase the monitoring service to receive a copy of my report. The FCRA enjoins Credit Bureaus to provide a copy of the person 's report if notice of adverse action has been rendered by the prospective creditor. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 10, 2015 - I tried to apply for a loan online. I was redirected to - to get my credit score. It was supposed to have been a $1.00 charge to receive the credit score and NO additional charge if the trial membership was cancelled. When I was unable to get my score, I called the SAME DAY ( - -,2015 ) and cancelled my membership. A $1.00 fee was charged to my account, from both - and Transunion on - -. HOWEVER, on - - additional fees of $29.00 from - and $17.00 from Transunion were chargedto my account, even though the membership had been CANCELLED a week earlier. Since the... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 9, 2015 - What happened is I wrote several letters to the credit reporting agencies - and - and Trans Union and I sent them a copy of my government identification and I requested a copy of my credit report from each of them. They all never responded and none of them ever sent me a copy of my credit report. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 9, 2015 - There is an extended fraud alert on my account ; I am entitled to - free credit reports. Transunion 's online site shows that my fraud alert is active through 2022. The link to request a free fraud alert credit report takes me to a page that calculates the price as $8.00. This report should be free. There appears to be no way to order the free fraud alert credit report online, or through the interactive voice response system. With considerable difficulty, I was able to reach a human being and order the report after waiting on hold for a large fraction of an hour. I would like Transunion t... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 2, 2015 - On - -, 2015 I went to - to apply for a car loan. My credit score had been - last year this time. I have paid all my bills - TIME and Trans union reported my credit score as - to -. and - to - - the same day. When I called Trans Union, the representative indicated that there is a module by which each person gets the score, which seems subjective to me. The representative also indicated that there is a letter score which is accompanied by the number score which I never received ever. I find it very offensive that they would not definativly explain the specifics and... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score June 2, 2015 - This complaint is about the temporary lifting of a Security Freeze at TransUnion. In -/-/- I established a security freeze at all - bureaus. They have never been lifted. I have been very physically - for over 3 years and require - care. I especially need help to deal with matters such as this. In -/-/- the - - - - - CO destroyed 100 % of my home and belongings. Now my husband and I are trying to start rebuilding and as such need to obtain a construction loan. Using - and - web sites my husband was easily able to temporarily lift using my PINs for a date ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score May 29, 2015 - TRANSUNION WILL NOT ALLOW ME A FULL FILE DISCOLUSE AND THEY ARE PURPOSELY NOT COMPLYING WITH THE FCBA AND REPORTING THE - - - ACCOUNT AS IN DISPUTE INSTEAD PUBLISHING FRAUDULENT ACCOUNT INFORMATION, THEY HAVE MI-ED MY FILE ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score May 27, 2015 - I have an account with TransUnion that allows me to view mt credit report and credit score. The score that Transunion publishes is called a - ( TM ). They listed my score as -. I contacted a mortgage company for a Refinance, and they told me that based on their model, my score is -. Even though I understand that there are different criteria and methods for calculating a score, one would not understand there could be such a large discrepancy. I was mislead by the high score calculated by Transunion criteria. Now I am at a great disadvantage having made plans to refinance at this time.W... |