TransUnion Credit Reporting Complaint

Unable to get credit report/credit score problem getting report or credit score

TransUnion Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score Massachusetts

I went to - like I have in the past to order a free credit report from - of the - bureaus. My plan was to do - every 4 months like I had in the past. I went through bankruptcy in 2011 and have been rebuilding my credit since then - this is the - time I have tried to order my credit reports since that time. I wanted to establish a payment history with a small credit card my credit union issued me. I went through the ordering process for each bureau, and for each -, I was notified that I would not be permitted to order online. I would need to order by phone or mail. I had been using - browser and decided to try - and the same thing happened. I 'd many times in the past ordered my free annual credit reports online. Even when I ordered for the - time online I was never declined and asked to do request by mail or phone. The only thing that has changed is that I went through bankruptcy. To me there is no reason that I should have to order by mail or phone when I was very careful to verify exactly who I was correctly online for all - bureaus. I realize I 'll probably have to call - of the bureaus just to get on with this, but this bothers me very much - I feel singled out based on my bankruptcy filing. Of course I have no proof of this, but I still felt I should report it to you. People trying to come back from bankruptcy should n't be made to jump through this extra hoop. I 'd appreciate being able to monitor my credit report just like everyone else - by ordering online - a method that is far more preferable to me. Thanks for listening. Best, -

TransUnion customer in Massachusetts
Jul 07, 2015

* Source: CFPB Complaint Database

TransUnion response to complaint:
Closed with non-monetary relief

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