TransUnion Credit Reporting Complaint

Unable to get credit report/credit score problem getting report or credit score

TransUnion Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score West Virginia

I tried to apply for a loan online. I was redirected to - to get my credit score. It was supposed to have been a $1.00 charge to receive the credit score and NO additional charge if the trial membership was cancelled. When I was unable to get my score, I called the SAME DAY ( - -,2015 ) and cancelled my membership. A $1.00 fee was charged to my account, from both - and Transunion on - -. HOWEVER, on - - additional fees of $29.00 from - and $17.00 from Transunion were chargedto my account, even though the membership had been CANCELLED a week earlier. Since these additional unexpected charges caused an overdraft on my account, I am also being charged $36.00 PER DAY for overdraft fees. - has agreed to eventually refund the original $29.00 plus $1.00 fees but not any of the overdraft charges. Transunion is REFUSING to issue any kind of refund. PLEASE HELP!!!!!!!!!!!!!

TransUnion customer in West Virginia
Jun 10, 2015

* Source: CFPB Complaint Database

TransUnion response to complaint:
Closed with explanation

Consumer disputes how TransUnion handled their complaint

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