TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score New York

3 years ago, I went to - bank to open a checking account ( keep in mind I had never had a credit card ). At this time, it was discovered that there was already a credit card account under my social security number at -. This was how we first found the fraud. The nice man at - bank was very helpful and we met about - more times to resolve the issue. At the time, It was not evident if the identity theft was intentional or if someone had accidently entered my social security number. Regardless, - fixed this in their systems, canceled the other guys credit card, and allowed me to open my first checking account with - under my rightful social security number. When I applied for the credit card, it was understood that I would have to wait a couple months because the " incident '' put a fraud alert on my credit/social security account. When the time passed, I reached out to all - of the credit agencies ( -, Transunion, and - ) to follow up regarding my credit and get my credit report. Little did I know, this was the start of


From that day forward, I have been trying to get help getting my credit report. Getting a HUMAN on the phone with these credit agencies is nearly impossible. Not only are there a plethora of different numbers and departments to call, but every single time you call, you get connected to an automated robot, which then they offer you a long list of Numeral options that are vague and confusing and within each have a web of more options until you reach the end of - and it either A ) HANGS UP or B ) Does not give you any option that fits what you are looking for and you get automatically disconnected or C ) instructs you to " go online and fill out - form or mail to - address ''. The very rare times that you do get connected to a HUMAN, every single single exact time, the individual has directed me elsewhere ... ..elsewhere meaning the following options : A ) Another - B ) a website or C ) another person who eventually passes me along as well ( repeat and repeat ... ). Now let 's talk about why the website option is not helpful. When I first called to follow up regarding my credit and the fraud with the agencies 3 years ago, that was the first place they directed me to Request my credit report - through the website. So I do that and after putting in all of my information and answering the questions and after I hit " Submit '' a message of some variation of this would follow : '' We can not identify your account based on the information you provided, please call or mail the following information to this address '' or " ERROR - we can not access this page. Please call this number - ''. There is some type of block on my account that does not allow ANYONE to access it within the system. That is why whenever I try to get help online, I am always blocked before getting to the next step because my information appears invalid and then I am directed to call a number. And when I get someone on the phone and they try to help, they always come to a dead end where they can not access any information for me about my account because some type of error pops up that blocks them out. I have called each of the agencies countless of times through the years, filled out forms, requests, complaints, mailed in packages of personal information including tax returns, utility bills I pay, my rent bill, a copy of my social security card, my license, passport, -, however I always get the same notice and response - that they can not identify me and to please send more information or call some other number. So the bottom line 3 years later is that no one CAN ACCESS MY ACCOUNT AND NOONE KNOWS HOW TO FI- IT. I call the agencies - they tell me to go elsewhere or the bureaus. I call the bureaus they tell me to go back to the agencies.