Resources for resolving common issues with TransUnion products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to TransUnion and work to get a response. After your complaint is forwarded, TransUnion has 15 days to respond to you and the CFPB. TransUnion is expected to close all but the most complicated complaints within 60 days.
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TransUnion Credit reporting incorrect information on credit report account status February 16, 2016 - The debt collector verbally agreed and submitted for removal in -/-/2015. As of this request they have not been removed by the credit reporting agencies. I have requested and received and have attached a copy of the removal request from the debt collector. The debt collector is - - - and there are - " Clients '' 1. - - - -. 2. - - - 3. - -, - ... |
TransUnion Credit reporting credit reporting company's investigation no notice of investigation status/result February 15, 2016 - Two requests have been sent requesting a security freeze be placed on my credit file as I am a victim of identity theft and want to prevent any further fraudulent use of my credit information. Both requests were sent USPS Certified, which were signed received on -/-/- & -/-/-. Included in my request a copy of my police report, identity theft affidavit along with sufficient proof of identity. According to Texas 's Business and Commerce Code Sec. 20.034. Upon receipt of my request, the security freeze should have been placed within 5 business days and written confirmation sent... |
TransUnion Credit reporting incorrect information on credit report account status February 15, 2016 - Transunion is reporting - on my credit report enclosed this is not mine please remove it asap. ... |
TransUnion Credit reporting improper use of my credit report report shared with employer w/o consent February 15, 2016 - I was an - for a company and 17 months after starting with them. They ran a credit report on me without telling me an without my authorization. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 15, 2016 - To whom it may concern : I had a - - auto loan that was charged off in -/-/- for a balance of approximately $ -. -/-/- I contacted - - to negotiate a settlement. A verbal agreement was reached, but no payment or document was signed. Personal circumstances would n't allow me to fulfill the agreement, I called and informed them. The rep. told me to call back if my situation improved. -/-/- I received notification from my - credit tracker accounts that stated a charged off account from - - was reported to my credit reports, the balance was for over $ -. ... |
TransUnion Credit reporting credit reporting company's investigation problem with statement of dispute February 14, 2016 - I disputed a debt with transunion because a collection agency and a creditor report the same - debts. Transunion dont remove any of the entries. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 14, 2016 - On - -, 2016 I went to TransUnion where I intended to pay $1.00 charge to see my credit score. I was careful to look around to make sure that I did n't sign up for a monthly credit monitoring service because the website felt like it was n't designed to be clear about what I was about to pay for. I wanted to see my credit score and felt like any of the - major credit bureau 's surely would n't be predatory. I woke up this - with a $19.00 charge from TransUnion and a $21.00 charge from -. I happened to get an email from my credit card company alerting me to transactions. Oth... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score February 14, 2016 - TransUnion uses antiquated web programming that according to their own technical support people and support pages does not support - / - / - / - and only supports PCs. In today 's world, this is an absurd limitation and puts an undue burden on the consumer. With their tech support on the phone I tried to login using -, - and - browsers on a -. None of them worked. I subsequently tried to login from a work PC laptop I still had around and still I could not login. Their solution??? Send you a copy in the mail a week later!!! Worse yet, without login to web interface it ma... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 13, 2016 - I have disputed this entry with Transunion on multiple occasions. The creditor *- ) are refusing to provide me proof of validation in violation of : TITLE VIII - DEBT COLLECTION PRACTICES [ Fair Debt Collection Practices Act ] 803. Definitions [ 15 USC 1692a ] As used in this title - ( 4 ) The term " creditor '' means any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for anothe... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 13, 2016 - I was a student at - - - from -/-/- to -/-/-. A school official applied for a - Student Loan ( Private ) in my name providing an e signed loan application for $21000.00. The loan was obtained for the school period of -/-/- to -/-/-, a period for which I was not enrolled ( documentation provide by the school registrar ). I had no knowledge of the loan until learning that I had been turned over to a collection agency about a year ago. When I requested debt validation, the debt collection agency ( - - - ) was only able to provide a copy of the loan appli... |
TransUnion Credit reporting incorrect information on credit report account status February 12, 2016 - I completed my bankruptcy and received a discharge and final paperwork to show that everything had been paid. Transunion refuses to update my account to show bankruptcy is complete. Also, the company workers are very rude and tried to submit it for investigation and refused to take it ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 12, 2016 - Please note that Transunion did adjust the incorrect issue, however they continue to add phone numbers on my personal information that are not and never have been mine. The following telephone numbers I have asked to be removed and they have not done this. They are in Texas - - - -, - - - -, - - - -, - - - -. In regards to - they correctly placed me on a 7 year fraud alert, then the following month, placed me on a reduced 90 day fraud alert, why they did this I do not know, but this is incorrect, I should remain on the 7 year fraud alert. I ha... |
TransUnion Credit reporting incorrect information on credit report account status February 12, 2016 - I was in a settlement agreement on a retail credit card with an attorney based debt collection agency nearly three years ago. We agreed upon a settlement amount. I paid the said amount in full in - of 2013. It was agreed upon that the agency would report this information to the credit bureaus accordingly ; they did not. The information is still being reported negatively to credit agencies. This collection agency is very aggressive and quick to file suits against consumers. They should be sanctioned for this action. I understand this is the risk for bad financial decisions, but if you honor ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone February 12, 2016 - want to cancel my membership and am unable to do so. I work for the Federal Government and they recommended I request a free credit report through -. I signed up for through this website - and did not receive any information on how to cancel membership. My bank is being charged $17.00 a month by TU TransUnion and I want it canceled now. TransUnion said they have no record of my account but their name shows up on my bank statement for the draft. If I do not hear back from Annual Credit Report, I will report this as a fraud to all credit reporting agencies and -. ... |
TransUnion Credit reporting incorrect information on credit report account status February 12, 2016 - We settled a dispute with a local hospital on - -, 2013. By reaching the settlement, we agreed to withdraw our legal complaints against the hospital, and the hospital agreed to accept an amount smaller than originally billed. It was stated in the settlement letter that by offering and accepting the settlement, both parties agree to release each other of any and all claims related to this account. The issue is, with this settlement, we have withdrawn our claims against the hospital, yet, they still have a negative statement on our credit report? Why? If the law allows them to continue... |
TransUnion Credit reporting incorrect information on credit report account status February 11, 2016 - I paid a - card in full but there was accumulated interest that was not on my statement. I was not made aware of that until after I had a 30 day late put on my credit report. I paid the balance in full soon as I found out about it. I contacted - but they would not correct the situation. ... |
TransUnion Credit reporting incorrect information on credit report account status February 11, 2016 - Trans Union is misreporting my - account. It was charged off in - however, - is reporting 120 days late to Trans Union as recent as - -. Please get - and Trans Union to correct this item right away as it is destroying my credit. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 11, 2016 - I periodically monitor my credit report activity and I notice - - listed on my Trans- union report. I have disputed this item on several occasions but the debt collector appears to sell this account. On -/-/- a company named - - attempted to collect $540.00 for -, On -/-/- -, $430.00, on -/-/- - $430.00 Too many times have these companies have showed up on my report. I have sent them a validations letter they remove account and later put it back onto report. ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 11, 2016 - I have been a victim of identity theft for over five years. I have filed multiple complaints and disputes with -, -, TransUnion and the Federal Trade Commission. On numerous occasions, -, - and TransUnion has blocked and/or froze my file, which hindered me from getting a copy of credit bureau reports and the deletion of erroneous information. My consumer credit rights, have been continually violated and disputes have been ignored. I have sent in countless copies of my drivers license and social security card, yet the erouneous information remains. I currently have the following l... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 10, 2016 - Credit report lists my correct address and - false address where I have never lived. ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 10, 2016 - I have bank accounts and other improper usage on my credit report ... |
TransUnion Credit reporting credit reporting company's investigation no notice of investigation status/result February 10, 2016 - On or about - -, -, I received a disclosure of credit score information ( - ) from - -. I continue to see the very same key factors that are adversely affecting my scores. The very same key factors have appeared on disclosure received on or about -/-/- ; -/-/- ; -/-/- ; -/-/- ; -/-/- ; -/-/-. Disclosure attached for your information I have file complaints to credit bureaus and the Consumer Finance Protection Bureau. - credit bureau ( TRANSUNION ) responded that key factors will not be deleted. Why? - responded that ... |
TransUnion Credit reporting incorrect information on credit report account status February 10, 2016 - Reflecting incorrect payment status. Have been on time. ... |
TransUnion Credit reporting incorrect information on credit report account status February 10, 2016 - - - is reporting incorrectly, payments have been on time, the vehicle was turned in on time to the dealership. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 10, 2016 - -, - are the same account and they are reflecting - separate accounts which are driving my credit score down. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 10, 2016 - all - bureaus failed to correct - Mortgage reporting inaccurate and incorrect information about current payment status ... |
TransUnion Credit reporting credit reporting company's investigation problem with statement of dispute February 10, 2016 - Trans Union continues to bully and cripple my ability to even move or prove to a business I 'm me. As Trans Union has changed the placement of my name 's switch last, middle and first on their reports to companies then Trans Union deletes my first name and gives me to last names. All because Trans Union wants to violate my rights of privacy demanding I send them my Government issued and personally paid for State ID and they have no rights to my SSA card or State ID/ License. So Trans Union claims that they got the illegal fraud report on my name from - or -. Yet for the history of - &... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 10, 2016 - I have a $500.00 collection on my Transunion credit report which I tried to dispute online but they would not allow the dispute. I do n't know if it was a technical error or they just have it set up so you ca n't dispute which means less work for them. I have tried to get a free copy of my report but they say I cant because I read it online and now they want - per month to do what they are required to by law for no charge. Total ripoff and I 'm -. This is not my account and it is destroying my credit and it is only on Transunion ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 10, 2016 - Trans Union is not responding to my request to investigate, verify and remove - account from my credit file. ... |
TransUnion Credit reporting incorrect information on credit report public record February 10, 2016 - I wish to make a formal complaint about entry errors on my Credit Report. I wish the following entries investigation as I believe they occurred before my Bankruptcy filed - - - and discharged - - -. Collections : - for $290.00 - - - - - AZ - for $290.00 - - - for $250.00 - for $210.00 Public Record : - / Recorder Reference # - Filed : - - - Amount : $12000.00 I wished these entries investigated and removed from all - credit bureaus. I have a perfect payment record since my bankruptcy and I feel this is unfair to m... |
TransUnion Credit reporting incorrect information on credit report reinserted previously deleted info February 10, 2016 - I had inaccurate information display on my student loans credit trade lines. After the Department of Education completed their investigations, they sent a correction out to all the credit reporting agencies to correct the inaccurate information and to show no late payments on my student loans trade lines. They also sent me a copy of their findings and sent me documentation stating they had made the correction to my credit report. All the other credit agencies made the proper changes to my report, accept Trans Union, which deleted all of my student loans with -, They have tried to replace th... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 9, 2016 - Fraudulent attempt to open a credit card in my name - Called and stopped application. However, it took - - 6 months to have removed This time on - -, - the same event occurred again. I called and stopped the application but - - failed to call me first ( Had a credit alert in place at the time of application ) and as of today -/-/- failed to removed the hard hit from my credit report. I have spent over 8 hours over a 5 month period and have complied with their directions and faxes. I need help with - - to comply with the 90 day limit for removal. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 9, 2016 - On-line, I placed credit freeze at TRANSUNION on -/-/- due to identity theft. Paid a $10.00 fee using a credit card the police report would not be available for - to 7 days after making the report. On phone, was told by a TRANSUNION representative to send the police report by FA- and request a refund of the $10.00 fee. Faxed the police report and request for refund on -/-/-. On -/-/-, a TRANSUNION representative stated that I would not get a refund because the police report was not submitted concurrent with the online transaction. The TRANSUNION website - d... |
TransUnion Credit reporting incorrect information on credit report reinserted previously deleted info February 9, 2016 - After checking my credit reports I saw that my credit scores had dropped and saw that I had - collection accounts ( from - and -, PA ) that were added. I had never heard from this company before, never got anything mail or phone calls from this company before it was placed on my credit reports. So I sent them a request to validate the alleged accounts ( on -/-/2015 by fax to - ) but never heard back from them within the 30 days required by the LAW. So on - -, 2015 I sent them another requesting that they delete the accounts from my credit reports since they did n't resp... |
TransUnion Credit reporting incorrect information on credit report account status February 9, 2016 - - continues not to update my credit file with all - bureaus they state foreclosure an wrong amount I owe. ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 9, 2016 - On -/-/2015 I disputed an inquiry on my credit report directly with - via certified mail. The letter was received, but there has been no response. Please remove this item from my credit report immediately! ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 8, 2016 - TransUnion is the only credit reporting agency reporting inaccurate information of the bureaus in this case. After disputing numerous accounts that are inaccurately being reported on my credit report, TransUnion failed to delete the inaccurate accounts and continue to refuse to provide me with acceptable proof of the documents used to unequivocally verify and determine the - credit card accounts ownership. As of now, TransUnion is in violation of federal law as the 30 days allotted have passed and the referenced account has not be sufficiently been verified. Under Section 611 ( 5 ) ( A ) of... |
TransUnion Credit reporting incorrect information on credit report account status February 8, 2016 - The last payment on this account was -/-/-.- claim the last payment -/-/- I wrote - a letter asking for a payment identifier for the last payment the only thing i got was who the account was sold to so i contacted - - at - ext- - and spoke with - on -/-/- at - she advised me that - - do n't have the account. How can - report to the credit bureaus the last payment but they cant send me the last payment identifier.. ... |
TransUnion Credit reporting incorrect information on credit report personal information February 8, 2016 - TransUnion has repeatedly sent me purported statements to " confirm '' my address change. I have submitted no address change since updating my address to - - - - # - ... It appears that TransUnion changes my address at their own discretionary whim, with absolutely no verifiable reason and against credit reporting and accuracy standards. The frequent unauthorized changes of my address can possibly communicate fraud to my creditors, current and/or prospective. This is ridiculous. At one point they even changed my address to a Kentucky address. The letter was actually stated in a m... |
TransUnion Credit reporting incorrect information on credit report account status February 8, 2016 - TransUnion is reporting an account with - - twice and both are showing charged off with a balance. There was only - account and I have spoken to several people at - - about this issue. - - indicated there was just - and there was no balance because it was an account they were given from a different company. The letter that I received from - - and forwarded to all three bureaus shows there is no money owed along with a contact person 's name phone number. I do n't understand why TransUnion continues to report it twice and with a balance. ... |
TransUnion Credit reporting incorrect information on credit report account status February 7, 2016 - trans union has shared my other accounts to show how much I am paying per month on all open accounts and the information supplied is incorrect. ... |
TransUnion Credit reporting incorrect information on credit report personal information February 7, 2016 - I have reviewed my credit reports from - and Transunion and they are reporting incorrect information such my name, missing employment status and the name of my employer, incorrect accounts, incorrect balances, age of credit, auto loans, an relating my name and social security to a person I have no relation. This affects my overall rating, access to credit, interest rates, among other information frequently used for background check. I notified my inquiries to them but no change has been made. Their lack of ethical practices is damaging my credibility as a trustful credit, I need to have t... |
TransUnion Credit reporting improper use of my credit report report improperly shared by crc February 7, 2016 - TransUnion is reporting a - - on my credit report. This transaction was not initiated by myself it was a towed vehicle that was sold by myself. Transunion and finex group have no standing in reporting anything on my credit report since this was not initiated by me. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 7, 2016 - This company serviced my student loan collection thru - -. At which time the servicing was transferred ( per the - ) to -. I paid this load off on - -, - and - - is still reporting this loan as open and late. Last update was - -, -. I disputed with Transunion because - is reporting this correctly so why is Transunion Not? I have aletter from the - showing this payment in full. This issue has cause substantial hardships to me is showing as Mortgage ready. On - - - the mortgage broker I have been working with made the following comment to me. " ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report February 7, 2016 - TransUnion 's website deceptively offers consumers a report, presumed to be free, without clearly indicating that they are charging fees and signing the consumer up for a subscription service. The service is charged without asking the user for confirmation. The website intentionally obscures the pages that allow the user to cancel their account. Support staff is only available via an - during certain hours, making it exceedingly difficult for overseas Americans to communicate with the company and cancel their accounts and charges. No email or chat support is provided. I am currently seeki... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 6, 2016 - Yesterday I received in the U.S. Mail a letter from " TransUnion '' credit bureau that still had under " Adverse Accounts '' a debt collection agency by the name of " Enhanced Recovery Company '' ; -. - - ; -, FL ; - ; -. Under the " Original Creditor '' space it states : " - -. for $ -. '' I have always had " - - - -. '' for the last 22 years. So I am the victim of Identity Theft with this false " - -. '' debt. I called up " TransUnion '' and they still refused to " Delete '' this Identity Theft entry. ... |
TransUnion Credit reporting credit monitoring or identity protection billing dispute February 6, 2016 - Requested report and score ( for which I authorized payment ) from TRANSUNION CREDIT CO. Suddenly there appeared a monthly $19.00 recurring charge on my credit card. Did n't authorize, did n't know what it was for, no confirmation or acknowledgement sent to consumer that such charge would take place. After researching the internet I was able to get instructions to " cancel '' my " membership ''. There were many such complaints online about this practice. TU has said there will be no more charges. The sales rep had such a strong foreign accent that I could barely understand him. I have also a... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 6, 2016 - - unknown names appear on my credit report. ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 6, 2016 - There are several questionable problems with my reports as in medical, credit card information and the fact that I had to purchase my free credit report. ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes February 5, 2016 - Transunion misled me when I was trying to access my credit report. It signed me up for their credit monitoring service when I thought I was getting my free credit report. They also did not provide a way to cancel the service online. I was ultimately charged $1.00, and had to call them to cancel the service. Had I not called to cancel they would have significantly increased the payments. Their website service is deliberately misleading. ... |
TransUnion Credit reporting credit reporting company's investigation no notice of investigation status/result February 5, 2016 - - - - - - # - - VA - - You are in Violation of The FCRA You must supply to me the method of your investigation and VALIDATION not verify everything. You must remove the Fraud alter from my credit profile!!! You must remove the inquiry for - from my credit report!!!!! I never applied to - DO NOT OPEN A FRUAD ALERT!!!! You must remove payment plan from - there is no payment plain account is closed I request the method of verification, under the FCRA section 611 ( a ) ( 7 ). Escalate his call to a supervisor do not use the e-Oscar. System You must upda... |
TransUnion Credit reporting incorrect information on credit report public record February 5, 2016 - My bankruptcy was -/-/09. Should n't this now be off of my credit report? ... |
TransUnion Credit reporting credit reporting company's investigation investigation took too long February 5, 2016 - I have been disputing and demanding validation of a debts I do not owe and inaccuracies on my credit report for months now, and TRANSSUION has not only been ambiguous, they have not provided the requested and official documentation required by law, nor have they corrected the information, in reference to the following accounts since last contact. - not mine, No proof of debt- Please be advised that this is not a refusal to pay the debt, but a detect sent pursuant to the Fair Debt Collection Practices Act 1 : USC 1692g Sec 809 ( b ) you title that I owe this. Under the Fair Debt Collections... |
TransUnion Credit reporting incorrect information on credit report account terms February 5, 2016 - - - account - seems to be reporting the wrong date opened for the account and the credit account is reporting and re-aging serveral times on my Transunion report. It was a - account - which became a - - Account - which became a - Account .Its seems the same account is being reported - different times on my report. - - is refusing to answer my complaint or change the re-aging or fully investigate. When accounts are duplicated they should be removed from my credit report. Requested a validation of debt also. ... |
TransUnion Credit reporting incorrect information on credit report account terms February 5, 2016 - I am writing to dispute the following information in my file. Below you will find description of the item on my credit report I am disputing. This item " Payment Status Late 30 Days '' reported by " - '' is inaccurate because the due date for the $68.00 past due was - - - as you can see on my statement attached below. Payment was made on - -, - as you can see on my statement attached below. The number of days between - - and - - ( 15 days ) is not - as inaccurately stated and reported by -. The inaccuracy has had negative effects on my score and conse... |
TransUnion Credit reporting incorrect information on credit report account status February 5, 2016 - On - 2015 I was shopping for a car and have several hard inquiries on my credit report. The shopping was done in two days and I have - hard inquires on my credit report which are affecting it negatively. On - 2015 I was shopping for a personal loan and have - hard inquiries on my credit report. The shopping was done in 1 day and I have - hard inquries on my credit report which are affecting it negatively. ... |
TransUnion Credit reporting credit reporting company's investigation inadequate help over the phone February 4, 2016 - I am a - - - - and Veteran. I am applying for a VA loan. However, my estranged husband abused my credit, changing my credit from excellent to poor. - of his accounts is incorrectly listed on my credit report. I filed a dispute to remove an erroneous account from my credit report. The credit provider, - -, provided evidence the account does not belong to me, then proceeded to delete it from my - file, Transunion file, and - file. - and - updated my report immediately. However, Transunion refuses to remove it because they tell me they have 30 days to resolve the ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 4, 2016 - - - - - - -, FL - Trans Union Shows this address and its not my Address. ... |
TransUnion Credit reporting incorrect information on credit report information is not mine February 4, 2016 - i have this collection on my report from Transunion and only Transunion its not mine. I sent them a letter asking for proof or some sort of account information. They sent back a letter saying verified. no proof given at all. Just - work Verified. How? Who? They dont want to say, Please delete it asap. ... |
TransUnion Credit reporting improper use of my credit report report improperly shared by crc February 4, 2016 - On -/-/-, I pulled my credit report from TransUnion and found that TU - conducted an inquiry without my written authorization on -/-/-. Refer to page - of enclosures submitted. Another inquiry was made on -/-/- by Transunion - with my first name that is not spelled correctly. Refer to page - of enclosures submitted. I did not authorize this inquiry. Furthermore, I did not subscribe to this service at all-Period. I believe that is inquiry involves fraud and that this entity doing business as TU - is not legitimate. I wrote a letter to this entity dated ... |