TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score

on -/-/-, someone other than me applied for an unsecured credit card from - and was denied. I received the denial notice around -/-/- and immediately called - and was connected with their Fraud Department. - at - informed me that they would file an Initial Fraud Alert with the - Credit Reporting Agencies. She was a big help and informed me of the steps that needed to be taken to investigate other possible Identity theft and Credit misuse. She also informed me that due to the fraudulent application using my personal information and the fraud alert placed on my Credit Reports that I was entitled to a free copy of my Credit Files from -, TransUnion and -.


I present during the Identity Verification steps at their site. MY COMPLAINT : None of the Credit Reporting Agencies have telephone numbers that will connect you with a live agent! All of the Numbers are for the automated report ordering system and they have all asked for credit cards and wanted to bill me with no option to speak with a live agent. My fear is that whoever applied for that card has intercepted the process and without a live agent to speak with, I can not confirm this. Also, one of the reporting agencies asked questions about auto-loans I supposedly took out -/-/-, asking which of - possible Creditors and - possible monthly payment amounts AND an Installment Account, again with - choices of Creditors and - possible payment amounts! This has me very afraid as I have not taken neither an auto loan or an installment/Finance account since -/-/-! I need to resolve this and speak to a REAL PERSON! I am trying to rebuild my credit and it seems to me that the reporting agencies just do not care. I am totally frustrated as this is just bad customer service in an industry that is supposedly providing services that include sensitive information that dictates the consumer 's quality of life in this age of instant credit! -, TRANSUNION and - : Your processes are not user friendly nor are they customer focused and you do not have anything that resembles Customer Service for the consumer 's affected by all the Credit Fraud and Identity Theft that is running rampant in today 's financial industry. - Sincerely, - - - - -, T-