SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

On the - of - I made a payment for $600.00 to my mortgage company ( SunTrust ). I made that payment using my banks web-site service. On the - I made another payment using the SunTrust ( ST ) web-site. That payment got lost and they claim they never received it. I contacted SunTrust and informed them that I had a tracking number and the money was taken out of my account. ST told me they have not received it and that their web-site takes you to a third party when I make this kind of payment and they have no control over it. I was also told to fax my account statement to prove my complaint. After getting no where I was able to talk to management and I was told my second payment was mailed instead of being sent e-pay by third party which provides this service for ST. She told me that she would waive the late payment and she was sorry. On - -, received an email stating next payment due for - 2016 is $1100.00 so I assumed the problem was corrected. On - -, 2016 I received another e-mail that a payment of $2300.00 is due now.