SunTrust Bank Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

SunTrust Bank Bank account or service department,

Other bank product/service Deposits and withdrawals Virginia

Suntrust allowed a debt collector to garnish my wages, even though my wages are from - ( social security ). I informed the creditor, -, that I was very ill and on -. I lost my job because of my health, yet had been consistently paying the creditor, - before I lost my job. I called - - - ( creditor ) informing that I lost my job and was applying for -. They refused to work with me. Suntrust never sent me a letter warning me of garnishment or to confirm my source of income ( which is an ETF deposit monthly from Social Security ). Suntrust allowed both my savings and checking to be put on hold and charge enormous fees for " holding '', overdraft, and a garnishment fee. They also admitted the creditor, - could see my account and explain what charges were pending. How is this possible? The bank was negligent for not confirming that my income was from - or prevent the collection agency from garnishing my account or if the garnishment was legal, ensuring that the limitations on amounts by law were legal ( they charged both my savings and checking accounts the garnishmen ( so - charges for - garnmishment ) than placed the accounts on hold ). I never received - notice giving me the opportunity to show my income was from -.

SunTrust Bank customer in Virginia
Feb 10, 2016

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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