Homebridge Financial Services, Inc. consumers have reported over 62 official complaints. Out of the 62 consumer complaints against Homebridge Financial Services, Inc., 16% were disputed by the consumer (i.e. the consumer was not happy with how Homebridge Financial Services, Inc. responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Homebridge Financial Services, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Stop CallsHomebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 27, 2017 - 1. In - I scheduled an online bill payment on my Homebridge Mtg loan through -. 2. On the same day in - I also scheduled automatic payments to be sent each month from - to Homebridge. 3. Because of scheduling two payments in one day - cancelled the first payment to avoid a duplicate payment. This should not have happened because I had the payment dates correct to avoid a duplicate payment. 4. Homebridge did not get a - payment as a result. My - pmt was applied to -, - was applied to -, making both of those months 30+ days late. 5. Homebridge did not properly n... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account September 16, 2016 - Homebridge contacted me about a missing payment in -, at first they told me it was my - - payment, which i paid to them, then they contacted me again a week after and told me that it was my - payment. At this point i started getting worried because I 've never experienced this kind of negligence before from a financial company. I gave them my bank statements from - - - -. Then they contacted me again and finally said it was my - - payment. Mind you between - - and - -, I had gotten calls from them whenever i they have n't received a payment from me on -... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker August 1, 2016 - First of let me say for a manager to start yelling at a customer is beyond belief. I reluctantly dealt with - and it was one of the worst things I could do. She constantly made excuses, would not call me back or answer questions. I got answers from another lender. She told me that I did not qualify for a loan because the loan to debt ratio was -. Another lender told me -, and I called her numerous times because I wanted to know, would I qualify if I paid off my - car loan. So it would not be considered debt if it were not there. She never even mentioned any other options after runn... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 22, 2016 - Our mortgage was sold within a year of purchasing our new home. We have never missed payment on our mortgage, however it shows up on paper that we missed payment on our mortgage because we were never contacted by the new mortgage company ( Homebridge Financial Services ). We also have a new problem, because our mortgage was sold again in - and our mortgage has been incorrect for three months and the new company ( - Mortgage ) has not corrected it. There was an escrow shortage that we paid in full to Homebridge to reduce our monthly mortgage. As soon as we paid the escrow shortage our mor... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 16, 2016 - This all started on - -, 2016 when my husband attempted to pay biweekly, without asking if they accepted payments that way. This led to payments being placed in unapplied funds and the mortgage company calling about unpaid mortgage payment ; when they actually had a full payment plus 1/2 payment held in unapplied funds. We have since then made all the payments and they are still saying we have not paid, when actually we have overpaid by over $1300.00. Our credit has been destroyed and we have called several times to attempt to get this issue fixed, they keep saying they will call us ba... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 7, 2016 - I am in Chapter - and asked for a payment history for my mortgage from my bank and they wo n't do it unless my attorney sends a letter. ... |
Homebridge Financial Services, Inc. Mortgage settlement process and costs May 25, 2016 - I am having massive issues with HomeBridge Financial Services , Inc . The loan processing times have been lengthy with consistently wrong paperwork in terms of costs, payoff, and cash required to close. I signed the final documents only to be told 4 days later that my loan had to be redrawn at a lower payoff amount because they failed to get accurate payoff numbers ( I had made 2 mortgage payments of which they were advised ) because they had a limit on cash that could be returned to me and could not use the cash to pay down the principal on the new loan. It has now been another week and half ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - On - - I made an online payment with Homebridge Loan Servicing Inc. and received immediate confirmation of such. This payment was not debited from my account and they subsequently transferred my loan to another servicing company. I have written and called on numerous occasions and no one has even investigated the matter, much less resolved it. This company is poorly run and has had numerous problems in the past with its web-site and with debiting mortgage payments appropriately, even to the point recently where they improperly debited numerous accounts and had to provide refunds. -... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - My mortgage lender keep bouncing me from one servicer to another. I had to switch 4 times in less than 14 months. Every time there is a switch, had to signup with new servicer for auto debit processing. Also, during most recent switch, I got double charged for the same month ( - ). Got an email saying that it happened in an error. Looks like there is no clear regulation on these kind of activities. Worst of all these things, customer service is no where to find. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - I received a letter dated -/-/16 from HomeBridge Financial Services ( actually received the physical letter via mail on -/-/- ) stating my loan was sold AGAIN ( this is the 3rd time my loan has been sold in less than 12 months ) to - - - effective -/-/16. However, I have auto setup for my payments at HomeBridge that has been transferred on -/-/16. When I attempted today ( -/-/16 ) to call - -, to explain that I have n't received a loan package yet and the payment had already been made to HomeBridge, I was unable to physically talk to anyone without a... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker April 21, 2016 - I - - am a local - -. I had a listing where a homebridge employee ( - - ) was helping a buyer obtain financing to purchase the home. - -, Branch Manager - HomeBridge Financial Services , Inc . - - - - # - -, NC - o : ( - ) - f : ( - ) - - : -- web : www.HomeBridge.com- On -/-/2016 the lender called me on the phone and started cussing and yelling at me. I asked that he not contact me and disconnected the call. On Apr -, 2016, at - -, - - - -- - ; wrote : - - is copied on thi... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker April 20, 2016 - I was browsing local lenders on - and - websites to find a local mortgage lender. I noticed there are several mortgage loan officers at our local Homebridge Financial Services branch that are not advertising their license number. Before I apply anywhere for a home loan, I 'd like to research and review their employment history to see how knowledgeable they are. The last time I gave my personal information for a home loan, I had a bad experience so I am very cautious. It 's my understanding that each loan officer is required to display their license number. I even noticed that one of thei... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - Our mortgage was sold to Homebridge from -. After our escrow account was audited in -, we received notice that we had over a $3000.00 shortage, which is fine, however, they also wanted to add a $2500.00 cushion to our account, effectively raising our fixed rate conventional loan mortgage $450.00 a month. Despite multiple calls, and inquires, I was never given satisfactory information. Under my account online, it shows that there is no escrow information, so I am unable to keep up with PMI and other information. We asked to pay down our mortgage and dissolve our escrow account, they... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 28, 2016 - My new loan servicer incorrectly applied an entire mortgage payment to principal, failing to give me credit for the normal installment payment. I became aware of this mistake via robo-calls every month asking me to make a payment even though it was automatically drafted on the due date each month since origination. ... |
Homebridge Financial Services, Inc. Mortgage settlement process and costs March 22, 2016 - We were left homeless for almost 2 weeks due to the incompetence of - - - ( broker ) and HomeBridge Mortgage. We sold our home and were supposed to close simultaneously on our new home on -/-/-, we were given final loan approval and closing disclosures on -/-/- only to be told on -/-/- that due to a change in credit scores we would have to pay 3.03 % in discount points and wait an additional 3 days for new disclosures. On -/-/- we signed the new closing disclosure and were told then on -/-/- we were told that the loan was failing QM points and fess and that a ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 12, 2016 - I refinanced my FHA loan -/-/2015 through a program to reduce my mortgage insurance. HomeBridge Financial Services acquired my loan at that time and began harrassing me by calling repeatedly ( while I was at work on my cell phone and on my work phone ) about paying my mortgage, even though the checks I sent in were cashed! Now I have a new, VERY serious problem. I have received Notices of Delinquent Secured Taxes with late penalties of over $1200.00 due to the fact that no one has paid the taxes on this property. This is completely unacceptable and I will not be held liable for these lat... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account February 29, 2016 - We had our mortgage through - -, but on - - - they sold our account to Homebridge Financial. -, before selling the account, paid their portion of the taxes due to our county property taxes, and forwarded the remaining bill to Homebridge. Homebridge was due to pay the remainder by - - -, they did not pay. We are military and live - states away and received notification from our county - - - that the taxes have not been paid. We immediately contacted -, and I was advised by the agent to fax over the delinquent notice, and they will contact and make payme... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account February 11, 2016 - I attempted to do a streamline refi with Homebridge Financial - - -. They contacted me with the refi. I told them I am filing a Chapter - bankruptcy. Can this still be done, " I asked ''? The loan officer said sure no problem. I also disclosed right away to the loan officer about our loan modification that has been closed and recorded and gave him copy of that too. Our modification lowered rate from - to - and they took a balance off of - estimate. I lost my job - - and Illinois would not extend my unemployment past - -. Well filed BK in - - new loan appr... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account January 10, 2016 - On -/-/- I contacted Homebridge Financ to find out why we had not received our escrow check to pay our -/-/- taxes They said they would pay it themselves instead of us paying it They then said they did not receive a tax bill so i faxed to them -/-/- i contacted them on -/-/- cause taxes still not paid then again -/-/- check still not mailed. they then said i signed a paper work stating i for them to pay the taxes for us NOT TRUE. When we were with - our escrow check was always mailed to us by -/-/- so that we could pay our taxes within the same year. Someone al... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account January 4, 2016 - I started a home mortgage through Homebridge Financial Services - - - - GA -. They are extremely difficult to make payments through their automated phone payment system unless I set up an automatic draft which I don not prefer. I prefer one time ACH drafts as I need to control the date of payment each month as I need to insure funds are available. Their system makes it so difficult I had to wait through extremely long and irrelevent bot messages just to get to the phone payment. Then each and every month it looks like I need to re enter my checking account info as their system ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 30, 2015 - Our previous mortgage holder transferred our mortgage to HomeBridge Financial in -/-/-. We have always paid our mortgage payment and sent an extra check for $1200.00 to go toward our principle. Since they have become our mortgage company, they have applied that extra check as another mortgage payment and then applied the extra as the principle. This happened in -/-/- and in -/-/-. They are now saying we do not owe a payment until -/-/-. Instead, we want that applied as principle to help our interest payments. I e-mailed the company on - -, 2016 asking them to correc... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 21, 2015 - I completed an FHA Streamline mortgage with - - - Bank and they sold my mortgage to HomeBridge. At escrow, I was given - receipts for my - and - payments so that I would know where to send my payments until my account was setup and I could make electronic payments. After signing, I misplaced the coupons and asked my broker to re-send them via email, which he did. I paid my - payment on time using the coupons he emailed me. In -, HomeBridge called me to inform me that I was late on my payment and they were " attempting to collect a past due debt ''. They called me on m... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 18, 2015 - New mortgage with Homebridge Financial Services- - NY NY - phone - ( put on hold for - min and never talked with anyone ) paid - - payment with personal check, paid - - payment through virtual wallet, - -, it went through Paid - - through - ... they never got or lost check. Waited til end of month to see if it would clear ... it did n't, so rewrote virtual wallet check out - - - mortgage and - -, for - mortgage ... they never got it. I have called and called and can not speak to a real person. I cant get on even to pay by phone I go o... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker December 12, 2015 - As first time homebuyers, my wife and I discovered that the Maryland Mortgage - offered a home credit that would turn 25 % of our mortgage interest deduction into a tax credit. This incentive would really help our ability to afford a home, so I sought out a lender that was qualified to complete loans that participated in the program and would provide us with the tax credit. The tax credit certificate must be obtained on a homebuyer 's behalf by an approved lender. Our lender failed to register us for the tax credit as he said he had done so we will not receive the tax credit certificate a... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 7, 2015 - I received a call on or around - -, 2015 from - -, Producing Branch Manager at - - - - - -, - - - Ohio -. This was my initial mortgage lender under the name - ( they later changed their name ). Shortly after obtaining the loan it was transferred to - - - -. I have been paying - now for around 2 years. - - was calling to advise me that they were going to be taking back my loan from -. He said he would be sending me the details. I have no current account information for - only -. I, later that day received an email that e... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account November 4, 2015 - I received notice around the - of - that HomeBridge Financial Services had purchased my mortgage and would be servicing my loan. In this notification it stated that I would need to start sending my mortgage payment to them starting - -, 2015. In the letter it stated that I would not be able to establish an new user account or access my loan information until - -, 2015. On Monday - - I tried calling the number listed on the notice to make a phone payment, but the automated phone system would not recognize my social or loan number i provided and I got stuck in a loop. Aft... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker October 30, 2015 - We called to begin the loan process -/-/- with a - at - - - and signed our application docs right away. Once requested, we handed in all of our underwriting docs within a few days. We requested an - - closing date. Because we were unsure if our builder would be ready on that date ( new construction ) they decided to use the date of - -. We were fine with that. They ensured they would do their best to beready by - - just in case. As we got closer the builder informed us the house would be ready to close on - -. We relayed that informaion to the broker. T... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker October 26, 2015 - We just finished doing a refi to remove PMI off our mortgage with no cash out and now we are paying more on the back end while they only eliminated - of the $600.00 PMI monthly. Today, not even making the first payment for another week, they send me a flyer in the mail on how I can eliminate the entire PMI as part of the new program they have. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account September 22, 2015 - Complaint # -. This is our complaint on file with your agency. I received an email today stating you are passing it to the OCC. I already tried to file a complaint with the OCC and they would n't take it as the lender is a mortgage company and NOT a bank and referred us to you. This is beyond frustrating! ... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker July 20, 2015 - We applied for a VA mortgage loan with Homebridge Financial Services. We were assured numerous times by our representative with Homebridge that we would be able to do a loan modification on our VA loan after closing since we would be making a substantial payment soon after closing. However, we are now being told that such loan modifications are not available on VA loans. We have a larger payment that we expected to have because of this mis-information and we will have to pay thousands of dollars to refinance the loan to reduce that payments as planned. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 30, 2015 - I made - mortgage payment electronically from my - - account to Homebridge financial on -/-/- and -/-/-. The mortgage company only credited my account for 1 payment. I have been followed up on this matter a few days but the company kept giving me a runaround and neither credit my account nor refund my money. ... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker June 12, 2015 - - with HomeBridge Financial Services delayed the closing for 15 days. We had asked from the very beginning if it was feasible to close this in 30 days he assured us it was, knowing the clients low credit score and harder qualification process. The week of closing he was requesting verification on renters history which should have been dealt with way earlier. He was not getting any response from the Rental office for days. After we found out the hang up was he never send them a Release from the tenant to request this information and they asked for it multiple times. It took the selling and b... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker June 8, 2015 - There was lack of communication from the lender, HomeBridge, and the Buyer and Seller involved in the deal. The lender kept pushing back the closing when they told us it could be done in 30 days. There were just excuses and really no concrete reason for the delay. At first it was because of the buyer 's verification of rent ; but, it was a simple needing the buyer to sign a release form to allow the rental agency to send the documents to the lender. After that I do n't know what the reason was for a 2 week delay in closing. It was a lot of simple mistakes and not owning the issue. Luckily we c... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker June 5, 2015 - I tried to purchase a condo in - - south Carolina. The bank that I dealt with ( Home Bridge Financial Services ) waited until the day of closing to tell me that I could not rent this unit out so I had to get a different loan for 3 % higher than the - they was already charging me. I had already paid out Earnest Money, Appraisal Fees, and Home inspection Fees. Costing me over $2000.00 and lots of time. These financial institutions needs to be takin out of business. ... |
Homebridge Financial Services, Inc. Mortgage application, originator, mortgage broker May 1, 2015 - I asked a loans officer who had previously help me obtain a previous mortgage what thee estimated cost would be for a new mortgage for a new home I wanted to look. I wanted to get ahead of the curve by knowing what my estimated closing cost were and the rate based on current 30 year fixed rates. However, the loan officer took it upon herself to pull my previous file and run my credit with out my permission. It came as a shock when she sent me the credit report. The officers name is - - from - - -. NMLS # - - # - ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 23, 2015 - We recently originated a home mortgage for a primary residence with HomeBridge Financial Services of -, GA. Only the - payment only was due to HomeBridge, and - took ownership of the loan and loan servicing with two weeks of closing. HomeBridge assured me the first and all subsequent payments could be made to -, this is what we 've done, and no payments have been late. We have since been billed by both HomeBridge and -, whereas the loan and subsequent documents clearly show - as the correct loan servicer. HomeBridge continues to invoice us showing multiple months of late paym... |