Homebridge Financial Services, Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Homebridge Financial Services, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I refinanced my FHA loan -/-/2015 through a program to reduce my mortgage insurance. HomeBridge Financial Services acquired my loan at that time and began harrassing me by calling repeatedly ( while I was at work on my cell phone and on my work phone ) about paying my mortgage, even though the checks I sent in were cashed! Now I have a new, VERY serious problem. I have received Notices of Delinquent Secured Taxes with late penalties of over $1200.00 due to the fact that no one has paid the taxes on this property. This is completely unacceptable and I will not be held liable for these late charges. I was NEVER told that I would be responsible for getting the taxes paid. This is an FHA loan and therefore an impound account is assumed and it was my understanding that this is n't something I have to worry about or handle on my own.

Homebridge Financial Services, Inc. customer in California
Mar 12, 2016

* Source: CFPB Complaint Database

Homebridge Financial Services, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Homebridge Financial Services, Inc.Complaint HistoryComplaints5/20138/20131/20143/20155/20156/20159/201511/201512/20151/20162/20163/20164/20165/20166/20169/20163/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Homebridge Financial Services, Inc.Loan servicing, payments, escrow account3.6%82.1%3.6%10.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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