Homebridge Financial Services, Inc. Mortgage Complaint

Homebridge Financial Services, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

New mortgage with Homebridge Financial Services- - NY NY - phone - ( put on hold for - min and never talked with anyone ) paid - - payment with personal check, paid - - payment through virtual wallet, - -, it went through Paid - - through - ... they never got or lost check. Waited til end of month to see if it would clear ... it did n't, so rewrote virtual wallet check out - - - mortgage and - -, for - mortgage ... they never got it. I have called and called and can not speak to a real person. I cant get on even to pay by phone I go on line and in order to make payment it says I have to fill out a 'hardship ' form? This is going to ruin our credit and I ; m trying to pay the mortgage. I emailed customer service and the man said we could set up auto pay ... great, I 'll do it ... cant get hold of anyone. WHen I do call them on the phone they say they are debt collectors???? we thought it was a mortgage company? Very frustrated and just want to make our payments on time ... please advise. - - -, - - -, - -, MD - I am hoping you can help us asap. thanks