Homebridge Financial Services, Inc. Mortgage Complaint

Homebridge Financial Services, Inc. Mortgage department,

FHA mortgage Application, originator, mortgage broker Maryland

As first time homebuyers, my wife and I discovered that the Maryland Mortgage - offered a home credit that would turn 25 % of our mortgage interest deduction into a tax credit. This incentive would really help our ability to afford a home, so I sought out a lender that was qualified to complete loans that participated in the program and would provide us with the tax credit. The tax credit certificate must be obtained on a homebuyer 's behalf by an approved lender. Our lender failed to register us for the tax credit as he said he had done so we will not receive the tax credit certificate and will lose out on the $2000.00 annual tax credit each year we live in our new home.


the process that he had done all that was required to obtain the Maryland -. A week before we were set to close, I called - to ensure everything was in order. I told him that according to the Maryland - website ( http : //mmp.maryland.gov/Pages/MDHomeCredit.aspx ) we had to obtain the Mortgage - - before closing. He ensured me that everything was in order. When we got to closing on - -, 2015. I asked - if he had the Mortgage - - with him. He said he did n't have it, but he would call the program right away to get things squared away. He assured me that everything was in order. The closing attorney included documentation from the Maryland - website as evidence that I had done all that was required of me as the lender to get the tax credit. - said he had had trouble getting the website to work properly, but he would download the certificate and give it to us right away. Later that day ( the day of closing ) and in the days ahead, I discovered that - never completed the registration for the - and that my family and I would lose out on the $2000.00 annual credit for as long as we live in the home. I was extremely frustrated because the availability of this credit was precisely why I chose to work with - and - and he ensured me throughout the process that everything was in order. In the days and weeks that followed I was in constant communication with - to get the situation resolved. - said that he thought he had done what was required, but he never registered us for the program. Since he never verified that we were registered, it was n't until after we closed that he realized he had made a mistake but at that point it was too late for him to get it corrected. In the weeks following, I spoke with the state mortgage program and was told there is nothing they can do to issue me the certificate after closing despite the fact I did everything I was supposed to up front and it is due to my lender 's error. I also spoke with the head of - 's mortgage branch, - -, who expressed his dismay that - failed to register us for the certificate. He said he would get to the bottom of things and figure out a resolution. Since that phone call in early -, - has never called me back and has not answered or returned any of my numerous calls. I have included documentation showing that - said he thought he registered us for the program ( verifying that he knew that was our intent ) and from the state saying that there was nothing that could be done after closing to fix - 's error. Buying our first home was a major long-term financial commitment and our expectation to obtain the Maryland - helped us make the decision to buy our home. - - and - - - 's failure to register us for the tax credit as they promised causes us significant financial harm.