Review and analysis of over 28 complaints against Homebridge Financial Services, Inc.
Homebridge Financial Services, Inc. consumers have reported over 28 official complaints related to Loan servicing, payments, escrow account. Out of the 28 consumer complaints against Homebridge Financial Services, Inc., 7% were disputed by the consumer (i.e. the consumer was not happy with how Homebridge Financial Services, Inc. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Homebridge Financial Services, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 27, 2017 - 1. In - I scheduled an online bill payment on my Homebridge Mtg loan through -. 2. On the same day in - I also scheduled automatic payments to be sent each month from - to Homebridge. 3. Because of scheduling two payments in one day - cancelled the first payment to avoid a duplicate payment. This should not have happened because I had the payment dates correct to avoid a duplicate payment. 4. Homebridge did not get a - payment as a result. My - pmt was applied to -, - was applied to -, making both of those months 30+ days late. 5. Homebridge did not properly n... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account September 16, 2016 - Homebridge contacted me about a missing payment in -, at first they told me it was my - - payment, which i paid to them, then they contacted me again a week after and told me that it was my - payment. At this point i started getting worried because I 've never experienced this kind of negligence before from a financial company. I gave them my bank statements from - - - -. Then they contacted me again and finally said it was my - - payment. Mind you between - - and - -, I had gotten calls from them whenever i they have n't received a payment from me on -... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 22, 2016 - Our mortgage was sold within a year of purchasing our new home. We have never missed payment on our mortgage, however it shows up on paper that we missed payment on our mortgage because we were never contacted by the new mortgage company ( Homebridge Financial Services ). We also have a new problem, because our mortgage was sold again in - and our mortgage has been incorrect for three months and the new company ( - Mortgage ) has not corrected it. There was an escrow shortage that we paid in full to Homebridge to reduce our monthly mortgage. As soon as we paid the escrow shortage our mor... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 16, 2016 - This all started on - -, 2016 when my husband attempted to pay biweekly, without asking if they accepted payments that way. This led to payments being placed in unapplied funds and the mortgage company calling about unpaid mortgage payment ; when they actually had a full payment plus 1/2 payment held in unapplied funds. We have since then made all the payments and they are still saying we have not paid, when actually we have overpaid by over $1300.00. Our credit has been destroyed and we have called several times to attempt to get this issue fixed, they keep saying they will call us ba... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 7, 2016 - I am in Chapter - and asked for a payment history for my mortgage from my bank and they wo n't do it unless my attorney sends a letter. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 23, 2016 - On - - I made an online payment with Homebridge Loan Servicing Inc. and received immediate confirmation of such. This payment was not debited from my account and they subsequently transferred my loan to another servicing company. I have written and called on numerous occasions and no one has even investigated the matter, much less resolved it. This company is poorly run and has had numerous problems in the past with its web-site and with debiting mortgage payments appropriately, even to the point recently where they improperly debited numerous accounts and had to provide refunds. -... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - My mortgage lender keep bouncing me from one servicer to another. I had to switch 4 times in less than 14 months. Every time there is a switch, had to signup with new servicer for auto debit processing. Also, during most recent switch, I got double charged for the same month ( - ). Got an email saying that it happened in an error. Looks like there is no clear regulation on these kind of activities. Worst of all these things, customer service is no where to find. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - I received a letter dated -/-/16 from HomeBridge Financial Services ( actually received the physical letter via mail on -/-/- ) stating my loan was sold AGAIN ( this is the 3rd time my loan has been sold in less than 12 months ) to - - - effective -/-/16. However, I have auto setup for my payments at HomeBridge that has been transferred on -/-/16. When I attempted today ( -/-/16 ) to call - -, to explain that I have n't received a loan package yet and the payment had already been made to HomeBridge, I was unable to physically talk to anyone without a... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - Our mortgage was sold to Homebridge from -. After our escrow account was audited in -, we received notice that we had over a $3000.00 shortage, which is fine, however, they also wanted to add a $2500.00 cushion to our account, effectively raising our fixed rate conventional loan mortgage $450.00 a month. Despite multiple calls, and inquires, I was never given satisfactory information. Under my account online, it shows that there is no escrow information, so I am unable to keep up with PMI and other information. We asked to pay down our mortgage and dissolve our escrow account, they... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 28, 2016 - My new loan servicer incorrectly applied an entire mortgage payment to principal, failing to give me credit for the normal installment payment. I became aware of this mistake via robo-calls every month asking me to make a payment even though it was automatically drafted on the due date each month since origination. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 12, 2016 - I refinanced my FHA loan -/-/2015 through a program to reduce my mortgage insurance. HomeBridge Financial Services acquired my loan at that time and began harrassing me by calling repeatedly ( while I was at work on my cell phone and on my work phone ) about paying my mortgage, even though the checks I sent in were cashed! Now I have a new, VERY serious problem. I have received Notices of Delinquent Secured Taxes with late penalties of over $1200.00 due to the fact that no one has paid the taxes on this property. This is completely unacceptable and I will not be held liable for these lat... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account February 29, 2016 - We had our mortgage through - -, but on - - - they sold our account to Homebridge Financial. -, before selling the account, paid their portion of the taxes due to our county property taxes, and forwarded the remaining bill to Homebridge. Homebridge was due to pay the remainder by - - -, they did not pay. We are military and live - states away and received notification from our county - - - that the taxes have not been paid. We immediately contacted -, and I was advised by the agent to fax over the delinquent notice, and they will contact and make payme... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account February 11, 2016 - I attempted to do a streamline refi with Homebridge Financial - - -. They contacted me with the refi. I told them I am filing a Chapter - bankruptcy. Can this still be done, " I asked ''? The loan officer said sure no problem. I also disclosed right away to the loan officer about our loan modification that has been closed and recorded and gave him copy of that too. Our modification lowered rate from - to - and they took a balance off of - estimate. I lost my job - - and Illinois would not extend my unemployment past - -. Well filed BK in - - new loan appr... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account January 10, 2016 - On -/-/- I contacted Homebridge Financ to find out why we had not received our escrow check to pay our -/-/- taxes They said they would pay it themselves instead of us paying it They then said they did not receive a tax bill so i faxed to them -/-/- i contacted them on -/-/- cause taxes still not paid then again -/-/- check still not mailed. they then said i signed a paper work stating i for them to pay the taxes for us NOT TRUE. When we were with - our escrow check was always mailed to us by -/-/- so that we could pay our taxes within the same year. Someone al... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account January 4, 2016 - I started a home mortgage through Homebridge Financial Services - - - - GA -. They are extremely difficult to make payments through their automated phone payment system unless I set up an automatic draft which I don not prefer. I prefer one time ACH drafts as I need to control the date of payment each month as I need to insure funds are available. Their system makes it so difficult I had to wait through extremely long and irrelevent bot messages just to get to the phone payment. Then each and every month it looks like I need to re enter my checking account info as their system ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 30, 2015 - Our previous mortgage holder transferred our mortgage to HomeBridge Financial in -/-/-. We have always paid our mortgage payment and sent an extra check for $1200.00 to go toward our principle. Since they have become our mortgage company, they have applied that extra check as another mortgage payment and then applied the extra as the principle. This happened in -/-/- and in -/-/-. They are now saying we do not owe a payment until -/-/-. Instead, we want that applied as principle to help our interest payments. I e-mailed the company on - -, 2016 asking them to correc... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 21, 2015 - I completed an FHA Streamline mortgage with - - - Bank and they sold my mortgage to HomeBridge. At escrow, I was given - receipts for my - and - payments so that I would know where to send my payments until my account was setup and I could make electronic payments. After signing, I misplaced the coupons and asked my broker to re-send them via email, which he did. I paid my - payment on time using the coupons he emailed me. In -, HomeBridge called me to inform me that I was late on my payment and they were " attempting to collect a past due debt ''. They called me on m... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 18, 2015 - New mortgage with Homebridge Financial Services- - NY NY - phone - ( put on hold for - min and never talked with anyone ) paid - - payment with personal check, paid - - payment through virtual wallet, - -, it went through Paid - - through - ... they never got or lost check. Waited til end of month to see if it would clear ... it did n't, so rewrote virtual wallet check out - - - mortgage and - -, for - mortgage ... they never got it. I have called and called and can not speak to a real person. I cant get on even to pay by phone I go o... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account December 7, 2015 - I received a call on or around - -, 2015 from - -, Producing Branch Manager at - - - - - -, - - - Ohio -. This was my initial mortgage lender under the name - ( they later changed their name ). Shortly after obtaining the loan it was transferred to - - - -. I have been paying - now for around 2 years. - - was calling to advise me that they were going to be taking back my loan from -. He said he would be sending me the details. I have no current account information for - only -. I, later that day received an email that e... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account November 4, 2015 - I received notice around the - of - that HomeBridge Financial Services had purchased my mortgage and would be servicing my loan. In this notification it stated that I would need to start sending my mortgage payment to them starting - -, 2015. In the letter it stated that I would not be able to establish an new user account or access my loan information until - -, 2015. On Monday - - I tried calling the number listed on the notice to make a phone payment, but the automated phone system would not recognize my social or loan number i provided and I got stuck in a loop. Aft... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account September 22, 2015 - Complaint # -. This is our complaint on file with your agency. I received an email today stating you are passing it to the OCC. I already tried to file a complaint with the OCC and they would n't take it as the lender is a mortgage company and NOT a bank and referred us to you. This is beyond frustrating! ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account June 30, 2015 - I made - mortgage payment electronically from my - - account to Homebridge financial on -/-/- and -/-/-. The mortgage company only credited my account for 1 payment. I have been followed up on this matter a few days but the company kept giving me a runaround and neither credit my account nor refund my money. ... |
Homebridge Financial Services, Inc. Mortgage loan servicing, payments, escrow account March 23, 2015 - We recently originated a home mortgage for a primary residence with HomeBridge Financial Services of -, GA. Only the - payment only was due to HomeBridge, and - took ownership of the loan and loan servicing with two weeks of closing. HomeBridge assured me the first and all subsequent payments could be made to -, this is what we 've done, and no payments have been late. We have since been billed by both HomeBridge and -, whereas the loan and subsequent documents clearly show - as the correct loan servicer. HomeBridge continues to invoice us showing multiple months of late paym... |