Homebridge Financial Services, Inc. Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Homebridge Financial Services, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

I received a call on or around - -, 2015 from - -, Producing Branch Manager at - - - - - -, - - - Ohio -. This was my initial mortgage lender under the name - ( they later changed their name ). Shortly after obtaining the loan it was transferred to - - - -. I have been paying - now for around 2 years. - - was calling to advise me that they were going to be taking back my loan from -. He said he would be sending me the details. I have no current account information for - only -. I, later that day received an email that essentially just said " Welcome back to - '' ( attached ). I have received no other communication from either of the lenders. Later in the month I received my regular statement from - with no mention of this change. It is now - and I have still received no notification of transfer from either lender, no date of when service will stop with - and new service will begin with - and no effective date of transfer, as required by law. I have no idea who I should be making my next mortgage payment to and I do not want it to be paid to the wrong party and not credited to my account.

Homebridge Financial Services, Inc. customer in Georgia
Dec 07, 2015

* Source: CFPB Complaint Database

Homebridge Financial Services, Inc. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Homebridge Financial Services, Inc.Complaint HistoryComplaints5/20138/20131/20143/20155/20156/20159/201511/201512/20151/20162/20163/20164/20165/20166/20169/20163/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Homebridge Financial Services, Inc.Loan servicing, payments, escrow account3.6%82.1%3.6%10.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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