Review and analysis of over 109 complaints against Credit Acceptance Corporation
Credit Acceptance Corporation consumers have reported over 109 official complaints related to Managing the loan or lease. Out of the 109 consumer complaints against Credit Acceptance Corporation, 16% were disputed by the consumer (i.e. the consumer was not happy with how Credit Acceptance Corporation responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Credit Acceptance Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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CREDIT ACCEPTANCE CORPORATION Consumer Loan managing the loan or lease April 21, 2017 - I purchased a vehicle from - - and was set up with financing through Credit Acceptance. I was told I was getting financed on $18000.00. If I go through full term of the loan I will be paying them over - for a vehicle that is only valued through - . at $8400.00. Now when I try to refinance the vehicle I am getting denied due to the loan amount exceeding the value of the vehicle. This is not right for a business to do to somebody who is already low income and struggling to keep his family a float.... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease February 16, 2017 - I had my auto loan set up on auto draft since the time I opened my account. Apparently in - of 2016, Credit Acceptance started having a problem with my auto draft. They did not notify me of the problem until - of 2016. By that time, my auto loan had reported 4 straight months of delinquency. I immediately paid them all of the payments, and we corrected the auto draft problem together. Now, Credit Acceptance will not correct my reported pay history, even though they did not even notify me of a problem with my payments being processed.... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease February 10, 2017 - On - - I requested a 10 day pay off letter from credit acceptance so I can refinance our car. At that time the payoff amt was -, it expired. Today I call for a new letter now the payoff amt is -. How can the payoff amt go up when a payment was made in - 2017 -???... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 26, 2017 - Credit Acceptance Corporation is reporting my account status to keep my account as a negative account with the - credit reporting agencies ... On my credit report dated -/-/- it shows that Credit Acceptance Corporation reported my account as " Paid in full '' was a collection. However as of today 's date -/-/- my credit report shows account is now past due with a balance of $8600.00. Also by Credit Acceptance Corporations own Monthly Reporting to the credit reporting agencies and the paperwork they provided me they claim that my balances were - amount and the amount t... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 24, 2017 - I sent in a - dollar check for a lump sum payment to be applied to the principal only not the intrest and I wrote this on the check. Now that I am refinancing they told me that I do n't have to make a payment until -/-/- but when I refinance I should not loose the - dollars I put down.... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 20, 2017 - I do not think my loan company is properly applying my payments. I have asked multiple customer service reps for a history of my past payments and a breakdown of how my payments have been applied. I am repeatedly told that they have to mail out that information but I have yet to receive it. I think that my total and past due balance is lower than I am being told. They want me to make full monthly payments every 2 weeks and my balance does not seem to move.... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 19, 2017 - I am writing regarding inaccurate information being reported on my - Credit Report by Credit Acceptance Corporation located in -, MI. My auto loan account with this company was included in a Chapter - Bankruptcy, which was filed -/-/2016 and discharged -/-/2016. Upon reviewing my - credit report after the bankruptcy discharge, I noticed that the company reported I " failed to pay '' -/-/-. My account was paid and never late prior to the bankruptcy filing. Additionally, I continued to make payments after the date of bankruptcy filing date. In the end, the vehicle was includ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease December 29, 2016 - I had this car payment and was never late for - years. In year - I ran into hardship and moved to a different state due to a domestic voilance situation. After being back the car was repossessed. I was able to borrow money to get the van back. Mean time I was diagnosed with - and been going through - and - treatments and been doing my best to pay the payments. There were times I would call the institution and was not able to reach anyone after calling cause being on hold for hours, or even not able to get a ring tone. So it was not let even through all that has been going on wit... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease December 2, 2016 - Hello i applied a loan from CAC credit acceptance Corporation for a loan on a car at - based on my credit score, i being a first time buyer was unaware of the consequences with CAC, after the purchase of my car with in the first week my car was involved in a accident - which i was n't at fault with and was considered a total loss, i reported to - on the same day on the site of the accident at the time of the incident and took care of the issue i have n't even received my license plates, and CAC was also notified with this incident and has still reported a late fee which i did n't have... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease November 27, 2016 - As of - -, 2016, I went to - of - -, NJ to purchase as used vehicle. I was introduced to the - - vehicle that I am currently driving now by - ( the dealer ), he introduced the vehicle as one with no problems, and WITHOUT AN " AS IS STICKER " on the vehicle, implying that the vehicle would be under a form of warranty. As of - -, 2016, I went to the dealership to fill out the forms to purchase the vehicle with the manager, and I was swarmed with documents that I had to sign, but later I realized that there was no CAR FA- document to give a history of the condition ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease November 10, 2016 - My truck was totaled due to a vehicle fire and the insurance company paid the finance company for the truck. The next day after receiving the insurance check, they sent the remaining balance of $400.00 to the collection agencyou which essentially hit my credit. They did so without informing me of the balance or giving me the opportunity to pay the balance.... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease October 14, 2016 - I obtain a auto loan from Credit Acceptance in the year - around -. I was never late on any payments, all my payments were on time. - - my car was impounded by - Police. I contacted Credit Acceptance and informed them of the situation, they informed me to contact their repossession department. When I spoke with them they informed me they will retrieved the vehicle and incorporate the amount into my payments. My payments before the impoundment was $300.00 after the adjustment my new payments $450.00 due on the - of each month starting - -. On - - I made the ful... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease October 12, 2016 - Bought a - - van from - - -. The van was defective- kept breaking down. Had radiator fluid in the transmission ( This is an impossible thing to fix, as I have read ). I GAVE BACK THE VAN. ( it 's been branded as 'repossession ' ) I told them WHY we were giving back the van- it was unusable, it was dangerous, since it had a propensity for breaking down in the middle of the street with no warning, IT WAS UNrepairable. Credit Acceptance took back the van, was told about it- and expects to be paid for the *loan*. Basically, they took back merchandise, resold it, and still expect mon... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease October 11, 2016 - I have an auto loan with Credit Acceptance Corporation. I advised the company that I am unable to make my payments on the - of each month and needed to change it to later in the month so that I can pay my rent and other bills on time. I was told the due date ca n't be permanently changed but I can request a due date adjustment each month if I need one. I have been adjusting my due dates a day before they are due to ensure payment is receive on the adjusted due date. I recently received a call from the company stating that I have 2 months of late fees for the last two payments I was allowe... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease October 10, 2016 - I GOT MY CAR FINANCE FROM CREDIT ACCEPTANCE ON - - .I HAVE MADE PAYMENT TO CREDIT ACCEPATANCE ON - - - - 2016 - - 2016 - - 2016 AND RECENTLY ON - - 2016. THEY SENT ME A TRANSACTION REPORT THAT SHOWS MY PAYMENT THAT I HAVE MADE SO FAR. WHICH INCLUDE NEW CAR LOAN SET UP ON MY CREDIT REPORT AS - - 2016 AND PAYMENT THAT SHOWS FOR -, -, - AND - BUT NOT THE - PAYMENT SINCE I MADE A PAYMENT IN - AND THE TRANSACTION REPORT IS DATED - - 2016. ACCORDING TO THE TERM OF MY CAR LOAN. MY CAR PAYMENT ARE DUE BY THE - OF EACH MONTH WHICH I H... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease August 10, 2016 - I purchased a - - - on -/-/- that was sold as a " Certified Pre-Owned '' from - in - -, CO. The only finance company they said would work with us was Credit Acceptance Corporation with an interest rate of 18.99 % but could refinance it after a year. I do n't have enough space on this page to go into all of the fraudulent and horrible things that have been going on with this company but THEY are corrupt and need to be shut down! I needed a car so we did it. I asked for the - and was told they would give it to me once the finance paperwork came back due to having to... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease August 7, 2016 - I got a loan for a truck in -, -. Even though I was told the truck was still under warranty, a warranty in the amount of - was placed on the loan of the truck. During the first part of the loan, I attempted to use the warranty but no one would accept the warranty. When I informed the lender, no action was taken. In -, after filing a complaint with Michigan -, the lender provided me with a number regarding the warranty. I contacted them and sent a letter in getting it off my loan. It was - -, - it was finally cancelled. they only gave me - of the warranty. I know they... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease August 3, 2016 - On - - my vehicle was involved in an accident. I notified Credit Acceptance of this and continued to check back in with them to keep them updated on the situation. I received a call on - - from Credit Acceptance and they requested payment which was not due to - plus towing fees because they stated I abandon the vehicle, therefore they went and got it and charged me with the fees. First, I never abandon the vehicle I have a paper trial with the company from the day that this begin and has informed them of every action that I am taking. For the last month they have stated that bec... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease June 18, 2016 - I purchased a car in 2000 and it got repossed by Credit Acceptance Corporation - MI.This company waited 16 years later to take me to court and got a default judgement against me.I was unaware of any court date because the company sent all my stuff to the adress from 16 years ago.iI got a call from my bank saying my account was frozen so I called the number and it was Credit Acceptance lawyers telling me I owed - on a - dollar car the rest of the money she said was interest and late fees and it was still incurring.I did a little research and found that car loans in the state of Michiga... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease June 2, 2016 - I acquired an auto loan for a defective vehicle, once I found the vehicle to be defective beyond repair I returned it to the auto dealer who accepted the title and car. The bank Credit Acceptance however has kept my first payment and keeps refusing my requests to even speak with a manager about the loan reversal, which has been in processing since -/-/-. Id also like it struck from my credit report as I 'd like to be able to apply for another loan from another company and lease a different vehicle from a different dealer but can not until this is resolved. ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease May 20, 2016 - My husband I obtained an auto loan through this company and kept the account current. On or about - -, 2016 the vehicle was involved in a fire and was deemed a total loss. At this time the auto loan had a balance of $7300.00 My primary insurance issued a payment on or about - - in the amount of $3900.00. Gap insurance issued a payment on or about - - in the amount of $2900.00. Afterwards, I had made several attempts to set up payment arrangements that were satisfactory to - parties ; unfortunately they were unable to accommodate a payment plan without issuing a derog... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease April 22, 2016 - I have a Volkswagen Jetta - -. When I got the car -/-/- the car was having problems with the transmission. I took it to a dealer and they checked to see if I needed oil, or a new transmission. The guy that looked at the car had said the car was n't worth the money that I was going to put into it. I called the place where I got the car from which is - - -. I spoke with the owner, I told him just what was told to me. The owner response was its nothing he could do about it because it was included in my 90 day warranty. My warranty was still active. I called Credit Acceptance a... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease March 22, 2016 - I made a change to the withdrawl date of my car payment, last time I had chosen to change the date I had spoken to - that informed me I had the option do so so myself online and make changes without having to call the office. I took it upon myself and followed through online, I came to find out today that there were - withdrawls on my account which are not authorized. I called the financial institution and was told - - that I had set up - accounts, the rep cancelled the 2nd withdrawl but informed me that it was my fault therefore there was no refund to be made.She apologized for... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease February 4, 2016 - I bought a car and was financed through credit acceptance lender in - in -, NY. About 3 months after purchasing and making my payments on time, I was leaving from work and the vehicle did not start. When I called credit acceptance they told me I owed them $100.00 but could not give me details as to why I owed, and told me that the car was disabled until u paid it. This was the beginning to my problems and I was paying $450.00 for a - -. As time went on and I continued making my payments..there were times in which I did not get paid until 3-4 days after car payment was due, and ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease February 3, 2016 - My account I had with Credit Acceptance was paid in full on - 2010. It is currently being reported as " charged-off '' and a " collection '' account on my - credit reports. ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease February 3, 2016 - My dealer made me purchase their extended warrant and GAP insurance. I do not need or want it. ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 31, 2016 - I purchased my first car on -/-/- and financed it with Credit Acceptance Corp . I made my payments online on time in - and - - using my debit card. On - - I was in an accident and immediately filed a claim. The car is a total loss. When I tried to make a payment on -/-/- the payment was declined with no explanation. I tried several times without success. I called the company on -/-/- and was told more than likely the insurance company had taken care of the loan. On -/-/- I called the Credit Acceptance because the insurance company was still wa... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 12, 2016 - My account was NEVER late and was paid in full ON TIME after an accident that totalled the car. My insurance sent in settlement and Credit Acceptance Corp GAP insurance covered the balance. This was verified at the time it was happening. Recently upon pulling copies of my credit to find out why I was having issues, it was discovered that Credit Acceptance had marked the account as 'Derogatory ' and 'Payment after charge off/collection Paid collection '. I made contact with them recently which the customer service person saw that the account was indeed paid as agreed and never late, and claime... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease January 6, 2016 - I previously contacted your agency on - -, 2015 regarding my loan with Credit Acceptance Corporation ( CAC ). At that time, you accepted CAC 's response that they had tried and failed to contact me with an explanation of the money that was supposedly due them. You were given false information as I have not received any phone calls or written correspondence from CAC with any information. In fact, I have called CAC numerous times to try to straighten this out only to be transferred from person to person ( who could n't answer my questions ) and be falsely told that someone would be call me... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease December 16, 2015 - I called in to set up payment arrangments on my loan. The guy was giving me a hard time. Then the rep thought he put me on hold and he did n't and I heard him say -. That is un called for. ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease December 10, 2015 - This loan has been paid and is only due for - however - and - reports a $ - balance due and it should report a - balance like - . In addition to that - reports the loan " Charged Off '' for - and -. All Credit Bureau reporting across all three credit bureaus are inaccurate. This loan has been taken care of with GAP and a - payoff leaving me with a balance owed of -, which will be taken care of on -/-/2015, all - should report the updates! ... |
Credit Acceptance Corporation Consumer Loan managing the loan or lease managing the loan or lease December 1, 2015 - 1 ) On -/-/2015 received a letter in the mail that my monthly payment has gone up to $220.00 form $210.00 and my payment would be late if not received now by the - instead of the -.No notice as to why. 2 ) Originally the loan was in my mothers name and mine, the payment was set for auto-pay out of her account.She past away in - 2015. I contacted them and the bank immediately to let them know, and stop the auto pay on my mothers - account. At that time I requested ( since I would be taking over the payments now ) that the payment due date be adjusted to accommodate my ban... |
Credit Acceptance Corporation Consumer loan managing the loan or lease November 10, 2015 - I am requesting that CFPB investigate the lending of credit practices ofCredit Acceptance Corporation. The vehicle loan product presented tome was done in very deceptive manner. I advised their representativethat the due date of the payment of my loan did not coincide with mypay date. I was advised not to worry because I was given a grace periodper the coupon book. I am constantly being harassed byCredit Acceptance if I do not get the payment in by the - of the monthI have attached the coupon book and correspondence that I received on-/-/2015 stating the intent to repossess. Their practic... |
Credit Acceptance Corporation Consumer loan managing the loan or lease November 10, 2015 - It was Sunday - -. I received a call at - - from -. It was from Credit Acceptance, the lien holder on my vehicle. I answered the call, but there was no response and then I was hung up on. I called immediately back, and was quickly connected to a representative. I was asked to verify my account, and I gave them my name, and my address, but then they asked for ANOTHER piece of information to verify ( for - purposes ). I questioned this, because they originally called me, threby meaning they would have to do outbound - requirements. They started to argue with me, and I never ... |
Credit Acceptance Corporation Consumer loan managing the loan or lease September 18, 2015 - On -/-/-, I purchased a used car ( - Ford Explorer ) and had it financed through Credit Acceptance Corp. ( CAC ) for 45 months. The car was for my daughter and she was to make payments. The only correspondence we EVER received from CAC was the payment coupon book. Due to the fluctuations in my daugter 's work hours and pay, and unbeknownst to me, she fell behind in her payments. My daughter purchased another car and I took over the payments. Because I found out the payments were not up-to-date, I called CAC in - - and asked what amount I would need to pay in order to become c... |
Credit Acceptance Corporation Consumer loan managing the loan or lease August 25, 2015 - My son was - and I informed the company that he was deceased and the family did not want the vehicle and that the vehicle was totaled. I also informed them that they can get whatever information that they wanted concerning the vehicle from the - Police Dept. I am not a co-signer or guarantor or anything on his loan. My son had no insurance at the time of the accident and has no estate because he did not have anything I have asked them not to call me anymore. They are calling my cell phone while I am at work 3 and 4 times a day not to mention the number of times that they call my house. T... |
Credit Acceptance Corporation Consumer loan managing the loan or lease July 31, 2015 - I have - car loans with the same lender. They have erroneously posted payments to the wrong account, which resulted in the other loan becoming behind by two months or more. The company then began repo activity to repossess the car. I contacted the company and attempted to resolve the issue, they were uncooperative and rude. They refused to correct their error and credit the payments to the correct account. They demanded payment immediately or would repossess the car. I asked for a supervisor but was told that none was available and they would not do anything about the issue anyway. They cla... |
Credit Acceptance Corporation Consumer loan managing the loan or lease June 15, 2015 - On - -, 2015 ; I was involved in an automobile accident involving property at my apartment complex. I contacted the manager of the development and contacted the - County police Department to file an report. I contacted - - - - to file a claim to have the damage estimated and repaired. After provident the agent with details ; an adjuster completed the estimate, and the vehicle was declared total loss. I was contacted by - - ( total loss adjuster ) whom attempted to take possession of the vehicle without ever offering me an opportunity to retain the vehicle as salvaged... |
Credit Acceptance Corporation Consumer loan managing the loan or lease April 10, 2015 - OK back in - - i purchased a - - from Credit Acceptance for the amount of -. Well now on - - they are trying to say i owe them still - and here the problem they sent me a payment history sheet and i have added up all my payments and that has came out to be - which that is - more then what i was suppose to. Which i feel the - is coming from the late payments they have added on which they were - of those which that came out to be -. Which they were - of the late payments which they are - a late fee. I have brought this to - attention from Credit Ac... |
Credit Acceptance Corporation Consumer loan managing the loan or lease April 7, 2015 - Credit acceptance refuses to remove the inaccurate account from my credit that they are reporting. This account has been paid and resolved. The remarks reporting are erroneous and devastating to my credit worthiness. ... |
Credit Acceptance Corporation Consumer loan managing the loan or lease April 5, 2015 - On -/-/-, My vehicle was remotely disabled automatically. I did not know until - - morning I was on my way to go to church. My car would not start. I want to file a complaint against Credit Acceptance corporation regarding this matter. I want to be compensated for the loss that I suffered regarding this matter. I was not able to go to church nor was I able to deposit my payroll into my bank account. In addition, I was not notified in advance by Credit Acceptance. Credit Acceptance did not notify me in writing, nor by telephone, nor in person of their actions. According to my knowled... |