Credit Acceptance Corporation Consumer Loan Complaint

Credit Acceptance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

I made a change to the withdrawl date of my car payment, last time I had chosen to change the date I had spoken to - that informed me I had the option do so so myself online and make changes without having to call the office. I took it upon myself and followed through online, I came to find out today that there were - withdrawls on my account which are not authorized. I called the financial institution and was told - - that I had set up - accounts, the rep cancelled the 2nd withdrawl but informed me that it was my fault therefore there was no refund to be made.She apologized for the miscommunication but that is not what I had been told.