Credit Acceptance Corporation Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Credit Acceptance Corporation Consumer loan department,

Vehicle loan Managing the loan or lease Delaware

I am requesting that CFPB investigate the lending of credit practices ofCredit Acceptance Corporation. The vehicle loan product presented tome was done in very deceptive manner. I advised their representativethat the due date of the payment of my loan did not coincide with mypay date. I was advised not to worry because I was given a grace periodper the coupon book. I am constantly being harassed byCredit Acceptance if I do not get the payment in by the - of the monthI have attached the coupon book and correspondence that I received on-/-/2015 stating the intent to repossess. Their practices are verydeceptive because the coupon book says by -/-/- a late fee will beassessed and I was given the same information by the representativewho sold me the product but instead I receive an intent to repossess letter that isdated -/-/2015. The -/-/- payment was made -/-/2015. I have filed a complaint before but now I want the corporation and it 's practices to be investigated. Please note : I have never been 30 days late on mypayment. I am a customer in good standing.

Credit Acceptance Corporation customer in Delaware
Nov 10, 2015

* Source: CFPB Complaint Database

Credit Acceptance Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Credit Acceptance CorporationComplaint HistoryComplaints10/201212/20124/20135/20138/20139/201310/201311/201312/20132/20143/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20162/20163/20164/20165/20166/20168/201610/201611/201612/20161/20172/20174/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Credit Acceptance CorporationManaging the loan or lease87.2%6.4%6.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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