Review and analysis of over 205 complaints against Bank of America
Bank of America consumers have reported over 205 official complaints related to Managing the loan or lease. Out of the 205 consumer complaints against Bank of America, 22% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 99% were processed in a timely manner. 6% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Bank of America Consumer Loan managing the loan or lease February 4, 2017 - My wife and I bought a new vehicle from a local dealer. The financing was placed through Bank of America. After receiving the first billing, I attempted to pay online. This did not work. It was a trying circumstance to establish the online presence. I ended up calling in and making a payment over the phone. The second month payment became due and I was agin unable to get the website to recognize me. I ended up calling an - number and got a wrong department and was transferred. That call then lasted 17 minutes and led to more frustration.... |
Bank of America Consumer Loan managing the loan or lease January 24, 2017 - THESE ARE THE VALID CCP CODES FOR CALIFORNIA CCP - Those are Civil Codes of Procedure for the State of California. I have a levy put on my account by a creditor whom I 've never heard of. I 've reached out to Bank of America over the phone, sent supporting documents via e-mail, as well as supporting documents to a branch manager for forwarding to your legal department. Not only did I show proof that all monies that were in my account have been for living expenses because of a - - injury / - -, I even forwarded the supporting link as well. I recently had - on - - 2016 ... |
Bank of America Consumer Loan managing the loan or lease January 24, 2017 - CCP - Those are Civil Codes of Procedure for the State of California. I have a levy put on my account by a creditor whom I 've never heard of. I 've reached out to Bank of America over the phone, sent supporting documents via e-mail, as well as supporting documents to a branch manager for forwarding to your legal department. Not only did I show proof that all monies that were in my account have been for living expenses because of a - injury / - -, I even forwarded the supporting link as well. I recently had - on -/-/2016 and all my - payments were almost exhausted. I was ... |
Bank of America Consumer Loan managing the loan or lease January 19, 2017 - I had an auto loan with Bank of America. That auto loan was fully paid-off in - of 2016 - no dispute on that fact. In - we have an " electronic title '' system, where once a lien is fully paid-off, the lender ( BofA in this case ) is obligated to then release the title to the State of -, who then ensures that the - DMV has a record of the title being free of encumbrances. At that point, as the owner of the vehicle ( free and clear ), I am supposed to be able to go process a sale of my car with little effort, again, since the - DMV should now have the clear title in their syste... |
Bank of America Consumer Loan managing the loan or lease January 10, 2017 - - I got a phone call today from Bank of America. Someone there now wants me to call them. No. That has not worked. I will not be put on hold. I will not be stonewalled. I will not repeat myself. I will not be bullied. I will have a record of what they say. I have a copy of their internal memo - -/-/2016. That is Bank of America policy. They can reach me at my email address. I asked two questions in my original complaint to the Federal Reserve Bank. Those questions were not rhetorical. Is United States Currency not legal tender without an ID? Are people without an ID forbidden to pay t... |
Bank of America Consumer Loan managing the loan or lease December 22, 2016 - -/-/2016 Bank of America credit card statement. As soon as monthly statement cut on -/-/2016, I electronically scheduled to pay the minimum payment as presented on statement. I did not know what the minimum payment would be until after the statement cut on -/-/2016. Bank of America applied this -/-/2016 payment ( posted -/-/2016 ) to the -/-/2016 statement even though they previously applied a -/-/2016 minimum payment to this statement and after the -/-/2016 statement was cut. Why would BofA apply a second minimum payment to a statement that had ... |
Bank of America Consumer Loan managing the loan or lease December 6, 2016 - I had a total loss on my truck due to an auto accident. I have telephoned Bank of America as has my insurance company to request a copy of Letter of Guarantee and Title as Bank of America holds my loan. After being on hold for ( documented time of 4 hours ) for 3 days in which no one picked up the phone at -, I finally spoke to someone today who said they would do their best to honor the request for the needed information in 5 business days or more ... And to call back if it was not received. While I continue to pay daily interest, rental car fees, and continue to make car payments. I notic... |
Bank of America Consumer Loan managing the loan or lease August 30, 2016 - For the second time in less then a year, Bank of America has cashed my personal check payment for my RV loan for $420.00, but only credited my account with $360.00. My monthly payment is $360.00, but I always pay extra, clearly marking it on their payment voucher. This time I paid $60.00 extra on my loan. I have the cashed check photo copies from my credit union. I also feel this is due to huge internal problems at this bank and is systemic. There could be - other people having the same thing done to them who are not catching this. Additionally, it is not possible to email Bank of A... |
Bank of America Consumer Loan managing the loan or lease August 20, 2016 - I owed BOA -. I paid them -/-/- with a Certified check for - ( sale amount from - - ) I have not recieved the money difference or title.i was told 3 days then 3 weeks and I still have nothing.... |
Bank of America Consumer Loan managing the loan or lease June 28, 2016 - I have had several auto loans with Bank of America, all paid on time and in good standing using their eBill auto-payment functionality. In - of 2016, I logged into the BofA website and added an additional bank account to my profile that may be used for bill payment. I kept the original account on file, as this was tied to the auto-payment. Apparently, the addition of the bank account caused a failure in the - auto-payment. I noticed on - - that the funds hand not been withdrawn from my account and logged in and manually paid the outstanding amount for - and -. The website sho... |
Bank of America Consumer Loan managing the loan or lease June 20, 2016 - I have been making biweekly payments towards my auto loan through my bank 's bill pay service for more than a year. The monthly total has been more than the minimum due. Come to find out the payment overage has not been being applied to the principle balance, but to the next payment due. I called to have each payment overage applied and was advised this could not be done, but they would adjust - payments as a courtesy. Going forward the only way to have a payment applied to principle is to mail a check ( Who uses checks? ) or get a bank account through them ( obligating me to get another pr... |
Bank of America Consumer Loan managing the loan or lease May 11, 2016 - I had an equity loan with Bank of America that was paid off on -/-/16. I have requested NUMEROUS times for them to send me an accounting of the figures closing out the loan. I believe it is call the Truth and Lending statement. They have continually refused and previously I complained to you because they refused to give me any information on this loan other than charging me an outrageous amount of interest that they did not break down or define at how it was arrived at. My prior case with you is, - # -. I received a letter from Bank of America today from their department that handl... |
Bank of America Consumer Loan managing the loan or lease May 3, 2016 - I paid the - 2 months of the car loan when I purchased the car. I then completed the form as instructed by the Bank of America to set up automatic payments on each month on the - of the month. The bank denied this request and I had to seek resolution from a supervisor to get the direct payments authorized. I was not made aware of the problem for 2 months. When I learned of the issue I immediately paid for 2 months due AND 2 months forward. After speaking to a representative I was assured that this would NOT affect my credit report and was NOT on my account. This is NOT an error on my pa... |
Bank of America Consumer Loan managing the loan or lease May 1, 2016 - In 2007 I took out an equity loan with Bank of America for $25.00, -. The original documents for the loan have been misplaced and after 9 years I inquired on the loan because it had been so long and figured I was almost done paying the loan off. I am a senior and currently on - so I live on a very limited income. When I inquired on the loan I was informed that the loan would not be paid off until the year - and it is my belief that I am being scammed. I was informed by the agent that out of my monthly payments only cents are going towards the principle of the loan. I asked for copie... |
Bank of America Consumer Loan managing the loan or lease April 26, 2016 - I had a home equity loan with Bank of America. It was paid off almost two months ago. I received nothing and all information was removed from online so on - - I called and I told them I wanted an accounting of the payoff since there was noting online. They told me I was to receive a $260.00 but did not send an accounting which at this point I demanded. I reiterated several times my request for an accounting bringing all information current from my last statement. Subsequently I received a check in the mail for $110.00 with absolutely nothing else - NO explanation as to how that amoun... |
Bank of America Consumer Loan managing the loan or lease March 22, 2016 - I obtained a $35000.00 - Loan with Bank of America in -. This loan was solicited to me as a fixed rate, 60 month term loan. However, the loan was converted in - or - to a revolving account without my consent. I have tried unsuccessfully to resolve this issue with the bank to no avail. From documentation I 've received, the bank does n't know how much the loan was for or the APR nor the terms. I 've received letter stating the loan was for $35000.00 then another - saying it was for $37000.00. In addition, I had a Bank of America credit card during this same time and all the... |
Bank of America Consumer Loan managing the loan or lease February 14, 2016 - While reviewing my - credit report, I noticed an unauthorized and fraudulent inquiry conducted by BANK OF AMERICA on -/-/2016. I did not authorize any employee of BOA to review my report for any purpose at any time. Further I personally contacted BOA and requested to be provided any signed written document on my part authorizing them to review my report within 5 business days and they have failed to do so in clear violation of my civil rights under FCRA and PRIVACT RIGHTS. As a direct result I have continued to suffer irreparable economic loss, including but not limited to inability t... |
Bank of America Consumer Loan managing the loan or lease December 25, 2015 - I have been paying my auto loan for over two years and have actually overpaid each month, sometimes paying more than twice the minimum amount. Out of nowhere four months ago I was contacted claiming that for two and a half years, without notice my due date was earlier in the month and despite overpaying I had accrued years of late fees. I was assured that the late fees would be cleared and the due date changed. A month later after " solving '' the problem I was called over ten times in one day for the same issue. Another month later after " solving '' the problem again I was called over ten ti... |
Bank of America Consumer loan managing the loan or lease November 5, 2015 - I received 96 month fixed term loan from Bank of America. Made - payment -/-/-. Made last payment -/-/-. I have made - consecutive payments of amount due and have not missed - payment. I have paid more than amount due totaling $990.00 and overpaid by - payment ( $440.00 -. B of A says I still owe them $6500.00. How can I owe them, if I followed terms of loan? I wrote them back -/-/- and letter came back undeliverable. I was concerned then that my balance was not going down. I filed complaint with you and received response from B of A -/-/-. Letter said ... |
Bank of America Consumer loan managing the loan or lease October 31, 2015 - I made a large payment on my Bank of America credit card which I have had for 13 years. I thought the large payment would help my credit, but instead they immediately lowered my credit limit, ruining my credit and I have no funds to use. I have always been on time with my payments and I was n't even notified! This company is evil and low life. ... |
Bank of America Consumer loan managing the loan or lease September 16, 2015 - This bank is not allowing me to pay my car payment. There are many issues please see below:1 - Made my first payment with a check and sent in the stub to set up automatic payment. they never set up automatic payment. And are refusing to set it up now. 2 - They never contacted me to tell me my payment was late, I have to reach out to them. The first time I was on hold, I waited for at least - minutes for an associate to answer. When he answered he refused to take a payment or assist in anyway. His name was -. When I asked to speak to a manger he kept me on hold for an additional -... |
Bank of America Consumer loan managing the loan or lease August 12, 2015 - this is additional information concerning my complaint number -. My Names is - -. I did some research on my own and the loan I took out in - was a Bank of America Clean Sweep Loan, however this loan was done over the phone with a customer representative. The Loan was a one time deposit of $37000.00 dollars and the fixed rate of 15.9 % which came to payments of $660.00 for 72 months ( 6 years ). The representative was clear on the fixed rate. I understand those loans may have been advertised by Bank of America as variable rates through other advertising for these type loans. The... |
Bank of America Consumer loan managing the loan or lease August 8, 2015 - We purchased a car from a Bank of America account holder on - -, 2015. A BOA notary notarized the bill of sale and we paid off the loan. To date, we nor the seller have received the lien release from BOA. We are being told that the document is in the mail. It has been over a week and we have not been able to get the car titled in our name. They have our money, but are keeping us from using the car because we can not get it titled, registered and licensed in our name. This should not be happening in this day and age of technology. ... |
Bank of America Consumer loan managing the loan or lease August 5, 2015 - In - -, had a $37000.00 loan ( they describe it as a Line of credit ) however it was a one time deposit to my account, with set payments of $660.00 per month for 60 months. That said I have been paying on this loan for over 90 months. I am in the military and have been - from - to -. Now that I am back in the -, I have had time to try to see why this has happened and the Bank of America stills expects 6 more payments of $690.00 plus. I have called them and asked how a set number of payments has gone over Seven years expecting to surpassing Eight Years, I would not have ... |
Bank of America Consumer loan managing the loan or lease August 2, 2015 - bank of america gold option account has overcharged me for seven years as if I were a month late and tacked on upwards of - dollars worth of fees that were misrepresented and not understandable by the statements I received. I also asked them to mail all statements and they only sent from - instead missing at least - statements so I have no way of telling how much they originally charged me on this loan and what the fees were. Ihave paid on time for over seven years and have bank account statement proof but they have informed me they plan to close the account as soon as is paid and thi... |
Bank of America Consumer loan managing the loan or lease July 21, 2015 - The monthly statement lists the New Balance Total, Total Credit Line and Total Credit Available. I have not accessed the credit line in years but called today to request money from the credit available. I was told the account was closed and I could not access any money. The statement is deceptive and misleading. All this time I considered that available in the event of an emergency. I call today and only need - of what is stated as available and told no, there is no credit available. ... |
Bank of America Consumer loan managing the loan or lease July 21, 2015 - I had a - - - -. I Leased it at the end of - though Bank of America. I paid the lease though maturity, then Bought the vehicle through the same bank -. I paid on this loan through -. Even though I was forced to claim a Chapter - bankrupcy, I did not include the vehicle and paid it off. One month ago I turned the vehicle in to a dealership who could only give me $250.00 for a 16 year old vehicle with over - miles on it. I purchased a used vehicle, but did not have the title to my old SUV after so many years. Days later the dealership informed me that theycould not o... |
Bank of America Consumer loan managing the loan or lease July 16, 2015 - An old mortgage is listed on personal credit file inaccurately. Several times this item was disputed and nothing has been addressed with the creditor and credit agencies. I am requesting your firms help to resolve this matter. A couple things, - and - list 120 days past due which is inaccurate as this account was paid and - also list a payment of $8100.00 as the payment amount which is inaccurate also. I do not agree with the - and feel this company does n't even have records to support the inaccurate data listed. Please help assist me ... |
Bank of America Consumer loan managing the loan or lease July 13, 2015 - At -/-/-, I had a buyer for our RV and because Bank of America failed to keep track of the title, I lost the sale despite the willingness of the potential buyers to wait over three week. Bank of America continues to have me as a loan customer, the buyers are on their way to - and I have no recourse for a set of errors that are still unresolved. Because I lost the sale, I continue to pay approximately $500.00 per month for the loan payment, insurance, rental space at a sales lot and printing brochures. The later into the summer, the less likely to find a buyer especially at the price ... |
Bank of America Consumer loan managing the loan or lease June 25, 2015 - I have been trying to get help resolving a lot loan charge off with BOA and I am getting the run around. ... |
Bank of America Consumer loan managing the loan or lease June 16, 2015 - Vehicle loan with B of A was paid in full in - 2013, but there were late charges that had accrued over the life of the loan. I disputed these charges and it took several months before B of A finally responded. My parents paid the late charges on the loan in full thereafter. However, B of A is still reporting the ENTIRE loan as a charge off on my credit reports, not just the late charges, and is not showing it as paid as agreed. ... |
Bank of America Consumer loan managing the loan or lease June 16, 2015 - Vehicle loan with B of A was paid off in - 2013, but there were late charges that had accrued on the loan. These late charges were disputed with B of A, but it took several months to actually get a response. Eventually the late charges were paid off. However, Bank of America continues to report the ENTIRE loan as a charge off and has not updated the account as paid. I want the account either reported as paid in full or, at the least, a notation put on the account that only the late charges were a charge off, but that the auto loan itself was paid as agreed. ... |
Bank of America Consumer loan managing the loan or lease June 14, 2015 - I went through this awhile back, Bank of America lost my mortgage to the tune of $ -.They would not do anything to set it right. They were to busy because they were selling a Bank in -. The other Bank was a shady one also. How can the - let this go in our country. Got to go now steamed up again! ... |
Bank of America Consumer loan managing the loan or lease June 1, 2015 - We had a Bank of America home equity loan protection plan, that they cancelled without offering anything to fall back on. How can the bank we have our mortgage and home equity loan through, just cancel it without helping the customer 's find another protection plan, or other alternative. Thank you. ... |
Bank of America Consumer loan managing the loan or lease May 19, 2015 - In 2007 my ex-wife and I divorced. I had - vehicles under my name which were with - - - as the cosigner, and Bank of America which I was the primary. The divorce proceedings lasted almost two and a half years. On the last day of the court proceedings I communicated with both creditors trying to salvage my credit as best I could. Both - and BoA gave me no special treatment, their only advice was to pay both of the accounts in full by the close of the day, and the accounts can be removed from my credit bureau file after seven years has past from the - deliquent reporting which ... |
Bank of America Consumer loan managing the loan or lease April 28, 2015 - Bank of America provided checks with my Equity Line of Credit. The - check ( # - ) was deposited into the payee 's Bank of America account. The - check ( # - ), made out to the same payee, was rejected by a branch of Bank of America ; the reason, REASON-S ''. My primary concern was to have my rejected check ( # - ) stopped permanently since the payee refused to return it to me, but according to a number of representatives with whom I spoke, the stop '' can only be executed for 6 months at a time and then must be renewed. Since my Line of Credit expires in 2019, I will have to ... |
Bank of America Consumer loan managing the loan or lease April 24, 2015 - my bank of america housing servicing loan just disappeared in the state of mississippi where did my credit go to in mississippi ... |