Bank of America Consumer Loan Complaint

Bank of America Consumer loan department,

Vehicle loan Managing the loan or lease North Carolina

At -/-/-, I had a buyer for our RV and because Bank of America failed to keep track of the title, I lost the sale despite the willingness of the potential buyers to wait over three week. Bank of America continues to have me as a loan customer, the buyers are on their way to - and I have no recourse for a set of errors that are still unresolved. Because I lost the sale, I continue to pay approximately $500.00 per month for the loan payment, insurance, rental space at a sales lot and printing brochures. The later into the summer, the less likely to find a buyer especially at the price that was agreed to in -. Bank of America said that they would make every effort to obtain a replacement title for the RV but when I checked with NC DMV they indicated to me on - - that there was no additional requests for a replacement title. The only request was in - 2015 which was the first time Bank of America indicated to me that they could not locate the title. That first replacement title was mailed to Bank of America in -, - where


never received the - title for the RV. NC DMV said that it was returned to DMV. Second, when this was discovered and Bank of America had the replacement title in -, the sending of that title to - resulted in the loss of the title. Because a title was still not in hand, I asked - - - on - -, through a - - - a Customer Advocate from Bank America, to please contact the buyers and see if they would still like to complete the deal. They had already waited over three weeks and I had nothing I could say to encourage them to stay and complete this deal. - - called them and was told that evening that they could not wait any longer and that they had purchased a different RV. This was the evening of - -. - - called me and notified me that the sellers had purchased a different RV. That was over three weeks from the day the buyers agreed to buy my RV. My sale was lost. As of - -, 2015, there is no word of Bank of America obtaining a replacement title for my RV. I have no subsequent offers to buy my RV. I am continuing to make monthly payments to Bank of America by direct payment, also continuing to pay insurance and monthly rent of a space for displaying the RV at a local used vehicle sales lot.