Review and analysis of over 435 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 435 official complaints related to Deposits and withdrawals. Out of the 435 consumer complaints against SunTrust Bank, 19% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 35% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service deposits and withdrawals February 11, 2016 - My name is - - and I am the -. On or after - -, I opened up - business checking account ( s ) with SunTrust - I was in the branch for several hours working directly with the branch manager, a personal banker and a merchant account representative. I specifically, requested that my accounts be linked to prevent overdrafts, along with other request. I left that meeting with the direct impression that all of my needs had been met. On or after - -, I filed a dispute inside of the branch regarding - debit card charges that were wrongly assessed to my account. To date ... |
SunTrust Bank Bank account or service deposits and withdrawals February 10, 2016 - Suntrust allowed a debt collector to garnish my wages, even though my wages are from - ( social security ). I informed the creditor, -, that I was very ill and on -. I lost my job because of my health, yet had been consistently paying the creditor, - before I lost my job. I called - - - ( creditor ) informing that I lost my job and was applying for -. They refused to work with me. Suntrust never sent me a letter warning me of garnishment or to confirm my source of income ( which is an ETF deposit monthly from Social Security ). Suntrust allowed both my savings and check... |
SunTrust Bank Bank account or service deposits and withdrawals February 6, 2016 - On - - 2014 I received notice from SunTrust Bank that a check I received by mai for $2500.00 had been returned and a deposit item return fee of $12.00 would be charged to my account. I accepted the actions and fee assessed to the account and considered the issue closed and the $2500.00 deposit would be reversed from my checking account balance. On - - I receive notice that SunTrust Bank had turned my account over to their fraud / - department, closed my my checking and savings account, and submitted a fraud report to Early Warning Services ... - in - Arizona. My i... |
SunTrust Bank Bank account or service deposits and withdrawals January 23, 2016 - Sun trust bank put a one week hold on a deposit I made on - -, 2016. I have document proof that each of the - checks that made up the deposit were cashed at the respective banks on - -, 2016. Talked with a supervisor on - -, 2016 and was told they would release the money on the next day. They did not and they refuse to explain why the hold is still in place. Statement says the hold will release on -/-/2016. This is wrong! ... |
SunTrust Bank Bank account or service deposits and withdrawals January 13, 2016 - My name is - -, and I am the -, and we have done business with SunTrust bank for over 20 years, turning over in excess of >= $1,000,000 per year. On -/-/15 we contacted SunTrust Fraud department to report - checks, totaling $210000.00 that had been fraudulently endorsed and fraudulently deposited through - into a third party account that was not the payee on the checks.. SunTrust assigned - - from their fraud department -, and on the very first telephone conversation we had with - she informed us that SunTrust were not liable for any claim, but would do e... |
SunTrust Bank Bank account or service deposits and withdrawals January 13, 2016 - Suntrust Bank has held $45000.00 in a ledger account and went on notice approximately - -, 2015. There was unlawfully holding funds they were not entitled to. Again two times the same thing happened and on the third check Suntrust exposed themselves by transferring the funds back into my account. I had to retain counsel to protect my interest and was n't even given statutory interest ( 4.75 % ). Suntrust gave me .6 % today when they FINALLY released my funds today for $45000.00. Also my counsel took - % because I was totally neglected by Suntrust with all my emails since - 2015... |
SunTrust Bank Bank account or service deposits and withdrawals January 12, 2016 - In contacting bank on check card service which overdraft fees were charged ; we never opted in for overdraft protection. they constantly said it does not apply to you but would never show me the rule and it is not in the rule book for business accounts. The - deposit on the - of - - was cash ; but they called it a check and waited a whole day to show credit on -/-/-. if credit was shown on - of - none of this would of happened also all these debits for the - was on monday. some of those debits incurred on the - & - on the weekend when were they processed su... |
SunTrust Bank Bank account or service deposits and withdrawals January 7, 2016 - I opened several accounts with SunTrust Bank. When I returned back to the - after several years to check on the accounts SunTrust Bank representative donot recognize any of the accounts ( one account was an IRA ). I have checked such websites -. These accounts were opened in the late -. ... |
SunTrust Bank Bank account or service deposits and withdrawals January 6, 2016 - cfpb compliant # - Sometime in 2015 a so call, friend, - - - - - - , - - , Maryland -, ( - ) - illegally and without my authorization apparently withdrew over $40000.00 from my SunTrust checking account. SunTrust bank allowed this to happen and refused to investigate after my repeated request to do so. Another friend and neighbor, - - on my behalf went to SunTrust Bank several times and requested that they investigate the theft of my funds. I requested SunTrust to forward my checking account statement including copies of all withdrawals. They refused... |
SunTrust Bank Bank account or service deposits and withdrawals January 5, 2016 - I have pictures to support my claim. Suntrust has charged me overdraft fees on settled positive balances. On - -, I had an ACH payment and credit card payment that has been posted on my account on the -/-/-, but they have, on their end posted it as a pending transaction and moved a payment that was done on - under the posted - payments. I was told by the manager of Suntrust that this is a practice of theirs. To move the higher items, even though they are not posted under the lower items that are posted, and directly above deposits to pay those first. As a result, I am paying ... |
SunTrust Bank Bank account or service deposits and withdrawals December 5, 2015 - I had a account with suntrust bank. I made some deposits that were returned ( another source did n't have enough in the accounts to cover ) Suntrust placed the account on hold. This at the time was my main source as far as banking was concerned. So my employer deposited my pay check into the account. Suntrust refuses to release any part of the deposit. Even if the original items ( that put the account on hold ) were far less than the payroll deposit. I called everyday and was told something different every single day. Now here the kicker the account is on hold, so things that were in auto pay ... |
SunTrust Bank Bank account or service deposits and withdrawals November 23, 2015 - I had a checking account with Suntrust Bank and on - - I deposited - checks in the amounts of $900.00, $900.00, $600.00 and on - - I went into check my account to make sure all the checks were in my account. The reason for the money is I am out of work and a friend was helping me catch up my mortgage so they did not foreclose on me. I Suntrust at the end of - or the beginning of - and talked with a customer service rep to let them know I would be making a deposit because my account was overdrawn. He informed me that my checking acct would not be in jepardy for closin... |
SunTrust Bank Bank account or service deposits and withdrawals November 19, 2015 - On Thursday - -, 2015 I went to SunTrust Bank, the branch located at - - - in -, Florida. I opened a new account. Included in my itnitial deposit was a check in the amount of $10000.00 and cash in the amount of $2000.00. The cash amount was broken and deposit was made into checking $1900.00 and savings $100.00. I left the bank and returned the next day on -/-/2015 to withdraw $1400.00 to pay some bills. I was told at this time my money had been frozen and I could not have access to my cash funds. The bank representative - - told me the check looked funny... |
SunTrust Bank Bank account or service deposits and withdrawals November 18, 2015 - I was directed by the FTC to seek your department 's help in helping me resolve the issue as soon and smooth as possible. -/-/15 Received a letter through the mail from SunTrust Bank that the checking account has been closed. -/-/15 Acting as the POA of the account, I checked with the account holder to verify the fraudulent transaction, no transactions have been made or authorized. -/-/2015 Visited a SunTrust bank branch located at - - - - -, FL - to find the reason the account was closed. I, as a POA, was provided with copies of the bank statement and a ... |
SunTrust Bank Bank account or service deposits and withdrawals October 30, 2015 - Suntrust made a fraudulent transfer from one of our accounts to the other, leaving us with less than $30.00 to survive. Here 's what happened. A few months back I lost my job while my husband was in the midst of looking for stable employment. We had - accounts with Suntrust ; - fell behind while we were trying to get back on our feet. We received correspondence from Suntrust letting us know the account was behind and by how much. We went into the branch to communicate our situation with Suntrust and to freeze that account, with the understanding we would make a payment arrangement. We ... |
SunTrust Bank Bank account or service deposits and withdrawals October 27, 2015 - Having problems with suntrust bank. Made a deposit including a check and $500.00 in cash, have the deposit receipt. The amount was credited to the account next day. Week later theyWithdrew the $500.00 and Said i never made the $500.00 cash deposit. Requested to see the -The bank told me it is only for their own use. I think they are trying to cover up their mistake. How do i get my money back? ... |
SunTrust Bank Bank account or service deposits and withdrawals October 20, 2015 - While searching online to consolidate some loans I had, I came across information that said some of the loans I had were actually illegal in my state. I searched and researched some more, and found a non-profit that helped me to understand that the loans I had were void in my state of Virginia, and why. They also alerted me to the fact that under - rules, I could request that my bank refund what I had paid to the lender of the void loans, because they were not valid and I never gave true authorization, because I did n't know the loans were void, and the companies neglected to tell me. I wro... |
SunTrust Bank Bank account or service deposits and withdrawals October 16, 2015 - I have had repeated customer conflicts with a branch manager at Suntrust Bank, -. in - -, GA -. At my local Suntrust Bank branch, I have a multi-year checking and savings account. Recently I 've confirmed a suspicion that a - - -, Branch Manager and Assistant Vice President, Suntrust Bank, has both intentionally and maliciously been committing wire fraud '' like distortions on certain of my checking account deposits ( and, periodically, the delay of check drafts, which have also created overdraft incidents and fees ). Consequently, scheduled deposits from state government... |
SunTrust Bank Bank account or service deposits and withdrawals October 10, 2015 - My $1000.00 bank deposit was misdirected. Overdraft Protection was not established as I requestedfor my Checking Account. It was posted as $10.00 anddeposited into my - child 's Savings Account, and the error wasnot found for over a week. This resulted in subsequent overdraftcharges totaling $860.00, and SunTrust Bank has refused to giveme a complete refund. I received only a partial refund of overdraftcharges, though I spoke with the Manager, - - and the Area Supervisor. I want a complete refund of the $860.00, and the bank has refusedto do so. I called the FDIC and they dire... |
SunTrust Bank Bank account or service deposits and withdrawals September 29, 2015 - On - I became aware that a recently terminated office manager who had been employed by my company, - - - : - for approximately 1 yr had fraudulently used my debit card for a $99.00 purchase. This person also forged a payroll check for $2200.00 ( see - ) This person also generated a fraudulent check ( see - ) from a customer for deposit into our business account in the hopes of ( a ) getting paid a commission on said check or ( b ) intentionally over drafting my account, which it did. On - I reported these fraudulent transactions to - -, Suntrust Branch Manager... |
SunTrust Bank Bank account or service deposits and withdrawals September 25, 2015 - Since filing an initial complaint against SunTrust bank to CFPB, I have encountered another major problem with the same bank. After Suntrust closed my bank account on Monday, - -, 2015, I was scheduled to have my social security - check direct deposited into the account and Suntrust is refusing to release my - funds and any other funds I already had in my account. Since filing my original claim with CFPB, received a letter from the bank stating the checks they are investigating are being held until - -, 2015, it does not state the bank will hold any other funds. I have spoken... |
SunTrust Bank Bank account or service deposits and withdrawals August 1, 2015 - I have been a victim of fraud. On - I notified SunTrust that I had some items on my account that I did not authorize and also noticed that I no longer had my card. I advised them that I last used my bankcard on - at - just to purchase a couple of items. I was told to submit an affidavit for the items that I was disputing and was told that I will have a decision within - business days. I contacted them several times within the - business days to get updates. They came back with the decision and stated that they saw no fraud was made against my account because my pin number was us... |
SunTrust Bank Bank account or service deposits and withdrawals July 31, 2015 - SUNTRUST BANK WRONGFULLY OPENED A MINOR CHILDS ACCOUNT AS A JOINT ADULT ACCOUNT, LINKED TO THE PARENT. PARENT WAS ASSURED THAT WHEN THEY OPENED THE ACCOUNT IT WAS A MINOR ACCOUNT AND THAT THE PARENT ONLY HAD TO COSIGN AND THAT THE MINOR WOULD HAVE NO ACCESS TO PARENT ACCOUNT. A FRAUDULENT CHECK WAS DEPOSITED INTO THE CHILDS ACCOUNT VIA THE INTERNET BY TAKING A PIC OF IT. THE CHECK WAS $7000.00. THE CHILD SAID HE DID NOT KNOW THE CHECK WAS FAKE BECAUSE IT CLEARED THE NE-T DAY. THE CHILDS ACCOUNT HAD NO MONEY TO COVER THE CHECK, AND THE BANK WENT AHEAD AND RELEASED FUNDS THE VERY NE-T DAY. THE... |
SunTrust Bank Bank account or service deposits and withdrawals July 31, 2015 - Attempted to search for airline tickets thru - - on - & -. Did not complete transaction as - raised prices significantly while processing. Backed out/cancelled search and - placed - separate pending '' holds for a total of $3200.00 ; $2200.00 on - and the balance on -. Called my bank Suntrust to let them know I DID NOT purchase tickets. Called - and basically got nowhere and was told - business days was typical for them to hold monies from my account. On - Suntrust did a Credit Memo for $2200.00 and indicated that once - released the hold, the cre... |
SunTrust Bank Bank account or service deposits and withdrawals July 27, 2015 - Hello, On - -, - - sent - refunds to my closed SunTrust acct. ( Amounts and reference IDs are as follows : $260.00 Ref ID # - and $66.00 Ref ID # -. ) SunTrust supposedly issued a check, or checks, in the amount of the total refund and mailed it to my old address. I never rec 'd a check. I have requested the check be cancelled and a new check mailed -or- the money be deposited into my new SunTrust acct ( preferably ). I have spent countless hours, receiving different information from both employees and Sups as to what happened or what needs to happen in order to receiv... |
SunTrust Bank Bank account or service deposits and withdrawals July 11, 2015 - Sun Trust Bank allowed an employee to issue thereselvies a - debit card - we the account owners were never issued. Furthermore, the bank associates used this bogus/self generated debit card to make fradulent charges on our checking accounts while I was in the hospital due to a - that required an - The bank was informed of the fraduelent activity within days of the original charges ( my wife reported it ) but they ignored the report and failed to act and/or cancel the - debit card when requested- knowing it was being used at times - - it was extremely obviouse the charges wer... |
SunTrust Bank Bank account or service deposits and withdrawals June 23, 2015 - Placed on a hold on deposit funds even though they verified the funds available when I deposited - checks in the savings account. I was told that even thought the funds have been verified that do to the large amount I had to wait until the - until the hold expires. ... |
SunTrust Bank Bank account or service deposits and withdrawals June 19, 2015 - I had deposited a check and it seems that it was returned and they blocked the account and have not provided me any information as to why and my direct deposit from my job was sent to this account and they ignore every request from me as to an explanation why I spoke to a customer service rep on the phone they tell me I had to go to the branch I went and they dont want to tell me anything tried to speak to the manager he paid no attention to me in the - - branch. all they state - is that they are doing an investigation at - is was supposed to be 10 days for that and they will send ... |
SunTrust Bank Bank account or service deposits and withdrawals June 17, 2015 - Deposited US Treasure check at Suntrust ATM - - # - - on -/-/15, presented receipt of Deposit to - - Suntrust Branch Manager, and funds were not available. ... |
SunTrust Bank Bank account or service deposits and withdrawals June 15, 2015 - My spouse wrote me a check for - on a business account using my name instead of the business account name. She marked out the address preprinted on the check and wrote in the correct address. I deposited the check via the ATM not realizing it was written to me instead of the business. My wife 's credit union paid the bank as the funds were available. Sun Trust bank flagged the check as fraudulent and began an investigation. I provided all of the appropriate documentation to clear up the mishap, the bank finally cashed the check and closed my business account. The bank has smeared my credita... |
SunTrust Bank Bank account or service deposits and withdrawals June 3, 2015 - I had an account with Suntrust for over - years. Both Business and Personal. Today without notice they closed all my accounts. I never received a call. Now on my wife 's direct deposit is going in and we can not get to that either. We - opened this account -. Now On my business account I was working with a client who gave me a bad payment and no Suntrust did not lose any money. But I can not get to my money either and I have a good standing for over - ... |
SunTrust Bank Bank account or service deposits and withdrawals June 1, 2015 - On -/-/2015 there was a withdrawal for $3100.00 made on my account at a branch in -, GA. This was a fraudulent withdrawal and I made initial contact with the bank on the day of the transaction. On initial contact on -/-/- I was given on confirmation number of a fraud claim, on -/-/- I went into the branch where the associate assured me a fraud claim had been initiated. I was out of the country from -/-/- to -/-/- on my -. Upon returning I discovered the fraud claim had not been opened. This was odd since my checking account no longer appeared in my online bank... |
SunTrust Bank Bank account or service deposits and withdrawals May 9, 2015 - I attempted to make a cash withdrawal in the amount of $2500.00 from my SunTrust personal savings account. I provided 3 forms of identification:1 ) My non-expired Florida driver 's license, bearing my photograph and signature. 2 ) My pre-printed withdrawal slip provided to me by the bank bearing my signature. 3 ) My non-expired debit card issued to me by the bank, bearing my signature. The teller stated that the signatures did not match. I addressed my dissatisfaction with the CEO of the bank, - - in the form of a letter. He delegated responsibility for responding to - - of the C... |
SunTrust Bank Bank account or service deposits and withdrawals May 7, 2015 - In - 2015, SunTrust Bank notified us that they had returned a deposit we made to our checking account. The check for the deposit was not returned to the payor, but was actually paid when initially presented to the bank on which it was drawn. SunTrust 's return notice resulted in a negative balance in our checking account along with the pursuant penalties and fees. SunTrust has tacitly admitted culpability by voluntarily crediting all return and overdraft penalties and fees associated with this transaction. SunTrust has not replied to our - written requests to remove the negative balance ... |
SunTrust Bank Bank account or service deposits and withdrawals April 21, 2015 - Information withheld from me. Unauthorized access to my account. They wo n't tell me who and why it was done. My account I need to know ... |
SunTrust Bank Bank account or service deposits and withdrawals April 10, 2015 - I withdrew $4500.00 cash from my checking acct. two hours later I get a call from the bank teller asking me if I have the withdrawl firm that I signed in front of the teller to withdraw the money. I answered no and laughed. The next morning I checked my acct. online. My $4500.00. withdrawl was debited from my acct. the withdrawl slip was copied into the summary. It was the one signed by me. In addition there was a - withdrawl made on my acct. for an additional $4500.00 dollars, with a withdrawl slip signed by the teller. An additional $4500.00. was debited to my acct. giving me a ne... |
SunTrust Bank Bank account or service deposits and withdrawals March 26, 2015 - I was told by my bank that they did n't accept money orders via mobile upload. I did however upload them. I did n't see the deposits on my account so I went to a branch and had the deposited. Suntrust cashed - sets of money orders and then they closed my account. After I withdrew $1000.00 I had a balance of $40.00 well they charged me all types of fees and told me the money orders were no good. I contacted the money order issuing company and confirmed the money orders were good. I have yet to see my $40.00 ... |
SunTrust Bank Bank account or service deposits and withdrawals March 23, 2015 - A person deposited my check in Suntrust Bank in - Florida, and I do n't have any account at this Bank. I have a copy of the check that was deposited and it shows the account number on the back. - supervisors I have their names, - agreed to the name I thought might be on the account and it was on the name on the account, and they - agreed to me being on a recorded line and they - said the - name that I asked if it was on the account was not on the account. They never should have been able to deposit my check. Please help me get answers to such negligence in the banking system.... |