SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Virginia

Attempted to search for airline tickets thru - - on - & -. Did not complete transaction as - raised prices significantly while processing. Backed out/cancelled search and - placed - separate pending '' holds for a total of $3200.00 ; $2200.00 on - and the balance on -. Called my bank Suntrust to let them know I DID NOT purchase tickets. Called - and basically got nowhere and was told - business days was typical for them to hold monies from my account. On - Suntrust did a Credit Memo for $2200.00 and indicated that once - released the hold, the credit memo would be


my account is in the negative as well as my savings account because I have overdraft protection. I called Suntrust, again, and was told that the Credit Memo was time specific and as of today, - there appears to be a - hour hold from - -. I stated that today would be day - and yet there is another - hour hold? That leads me to believe that - will not release the hold until Monday - at the earliest ... How is it that Financial Institutions can manipulate funds in this manner? If I indicate that NO PURCHASE was made and a - party vendor is simply tying up my funds - business days for their use, that my banking institution does not have the authority to release or drop a hold. How is this any different than a fraudulent transaction? Again, I DID NOT purchase tickets ; merely searching. As a side note, on Tuesday the - my First call was to - - who said I needed to call - and then my bank. I then called - and was told to call - -. Neither had any confirmation information indicating to me that there definitely was no pending transaction. I did call Suntrust and on a Conference call with - was told that a Fax would be sent ASAP from - with all pertinent information that Sunturst needed to release the monies ; that Fax never was sent. I called -, again, got a Supervisor who pretty much told me, Oh Well, - business days ''.