SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Deposits and withdrawals Virginia

On -/-/2015 there was a withdrawal for $3100.00 made on my account at a branch in -, GA. This was a fraudulent withdrawal and I made initial contact with the bank on the day of the transaction. On initial contact on -/-/- I was given on confirmation number of a fraud claim, on -/-/- I went into the branch where the associate assured me a fraud claim had been initiated. I was out of the country from -/-/- to -/-/- on my -. Upon returning I discovered the fraud claim had not been opened. This was odd since my checking account no longer appeared in my online banking and on -/-/- when I visited the branch the associate confirmed my account had been flagged for fraud. On -/-/- after - hours in the branch we opened up a new fraud claim and it is now -/-/- and I have received no contact other than on the day of -/-/- from a fraud investigator. Several things stand out ... I was shown the withdrawal slip that was used in the fraud transaction:1. my last name was misspelled2. the teller wrote down a driver license number that was not mine on the slip3. The signature looked nothing like my signature ( what is the point of signature cards? ) 4. I have never previously withdrawn anything of that magnitude from a teller window transaction. And yet it has taken SunTrust nearly a month to process this fraud claim and no one at the company can tell me when I will have my money back.