Review and analysis of over 75 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 75 official complaints related to Account opening, closing, or management. Out of the 75 consumer complaints against SunTrust Banks, Inc., 24% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 12, 2017 - suntrust charge me over $200.00 way after the account should have been close and send it to collection. when the account was close the balance was $200.00. i told them to send me a bill to pay, they never did instead i received a collection letter.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 4, 2017 - I was informed by - - - - I had been given a high risk status by Suntrust Bank. I have never been a customer of Suntrust Bank. I am concerned that this has been reported and is not accurate.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 10, 2017 - On - -, 2017 I received an e-mail from --, purportedly from SunTrust Bank. This e-mail informed me that an Online Cash Manager Account had been opened in my name at SunTrust Bank and requested that I reply to complete the enrollment process. I do not have, nor have I ever had, an account with SunTrust Bank. Nor have I ever initiated the process for opening any type of account or service through SunTrust Bank. When I called SunTrust Bank their employees immediately requested my social security number. When I refused to give them that information they checked for accounts in my n... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 6, 2017 - I requested that my checking and savings account with SunTrust Bank to be closed more than six months ago. The checking account was closed but for some reason the savings account was not closed. Now some charge has been applied to this account, please note there were no auto drafts set up on this savings account and the account should have been closed, and now they are adding an over draft fee. I have made several attempts to resolve this with SunTrust Bank customer service but they have been no help. I believe this is exactly the type of customer abuse the CFPB was setup to stop.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 2, 2017 - I am a salesman for a local roofing and construction company out of - Florida. We are also our own financial company. A customer of mine entered the suntrust bank on - -, in - Florida to get a copy of their bank statement to show proof of income for our financing. The manager ( I did not get her name, but she is a - woman in her - ) refused to give them their statement, insinuated that we were a fraudulent company directly to me and my customers, then attempted to steal my deal by suggesting that they should n't finance with us, and to have her write the loan. I find this ext... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 22, 2017 - On - -, - I opened an account with SunTRust Bank with an offer in witch they offer me a reward of $250.00. The terms and conditions where : earn $150.00 by depositing at least $100.00 within 14 days of account opening and completing at least $500.00 in Direct Deposit within 60 days of account opening. And earn an addition $120.00 by continuing to maintaining at least $500.00 in monthly direct deposits until - - -. I did completed both requirements for the offer. I never got any reward from them. Since - - I been going to the branch where I opend the acco... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 13, 2017 - My wife is the executor of her father 's estate. He passed on -/-/2017. He had an account at Suntrust Bank. His name was - - - ( deceased ). There are - siblings who are supposed to receive - each according to his will and beneficiary list provided to Suntrust Bank. My wife personally dropped off a certificate of death, which was required at the branch on - -, -, -. An employee named -, took the original and scanned the doc into their system so the disbursements could begin. Each of the beneficiaries had to submit a letter, explaining who they are with proof of ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 3, 2017 - A friend received about $ - from a sale which was wired to his acct at SunTrust, which already exceeded -. I told him to - some to other banks to keep balances at each under -. He went to his branch in -, VA, where he was instead told the ins is up to - PER ACCT, so half was - into a new acct. Perhaps the person received a bonus as happened at -. I told him that was false, and he returned to the branch yesterday. This time a different desk person was told what my friend had been told previously and that a friend ( me ) had said it was incorrect. That desk person went to... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 31, 2017 - I have reported to the financial institution fraudulent usage of my information... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 25, 2017 - On more than one occasion, my bank has charged my wife and me an overdraft fee on our joint checking account without an actual overdraft occurring that we can see in our records. When this " overdraft '' occurs, the bank puts charges our bank credit card, although we are not overdrawn. In addition, we are charged a separate overdraft fee. When this happens, we are required by the bank to come to a branch and show that our account is not overdrawn, and the bank takes the charge ( s ) off the account. We have been dealing with this for approximately three years, and it 's frustrating and time-co... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 7, 2017 - the bank took without our or my wife 's authorization her paycheck and deposited it into the wrong account ending in - when with her work we changed the direct deposit weeks ago and then the back took their own initiative to deposit into that account - ( which by the way should have been closed on - -, 2016 per my request with a phone agent @ Suntrust Bank ). The bank should have deposited her entire check into the account ending in - per my wife 's request through her work and by contacting the bank. Furthermore there are charges which the bank should have honored in the accoun... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 2, 2017 - SunTrust breached confidentiality laws and handed - pages of my personal records to my to ex-husband. I have an open case with Suntrust. I received a letter today from Suntrust basically saying since the accounts were linked he had access to my personal information even without his name being on all the accounts.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management December 21, 2016 - Multiple times now ( - of which documented below ) I have been charged an overdraft item fee for an item that did not overdraw my account. After I contacted Suntrust Banks the first time I was told that I did not understand their policies and what had occurred. I was told that if the person helping me could simply show me what they saw that I would understand but since they couldnt they would refund me - of the - overdraft fees that had occurred ( the first of which was unwarranted and the subsequent ones were a byproduct of the $36.00 fee I had been charged )... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management December 16, 2016 - The bank began charging us penalties for no reason ( $36.00 ) we complained and they admitted their computer was in error, they gave us several different excuses but even though they always have confirmed they have our funds and all penalties are bank errors they refuse us any access to our money until they solve Their problems. After serveral weeks of this and checking on line we discovered this is a pattern with this bank. We feel this will potentually end up another bank scandel. We hope you can help before thousands of more people are harmed.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management November 20, 2016 - , On - - 2016, I went into the Suntrust - - - - Branch, I had received a large deposit that went in my account. I went in to the bank and agreed to pay the entire amounts that I owed Suntrust for a closed checking and savings account. The banker added the amounts and provided me a with-drawal slip for the total amount due, there were two cashier checks made out to the department to which I owed, I have copies. I see on - - 2016 Suntrust processed a draft out of my other account for the same amount that I paid one account on - - 2016. I was never contacted by any r... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management November 9, 2016 - Suntrust closed my checking account, due to inactivity, without informing me, and has sent the $5000.00 to state of Virginia. After dozens of calls and visits to bank, including escalation, no one is helping me get my funds. The label " inactivity '' is incorrect because the checking account has a monthly direct debit to pay a Suntrust 2nd mortgage for the last 5 years. The only reason I ever set up the checking account was because they reduced my 2nd mortgage interest rate by .25 % for arranging the account and auto payment.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 28, 2016 - I was in contact with this bank a number of times and sent email messages via online cash manager about fees applied from the bank on this account. My last interaction was with - and - via chat at -/-/- about the status of the fees and the account closing. I was told that fees would be applied and that I had until -/-/- or 60 days from the account being overdrawn ( this excludes weekends ) to pay my account or wait until the fees were applied. On -/-/- I log onto my account and to my shock they closed this account on -/-/-. I called their worthless team of reps and ev... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 21, 2016 - I opened a SunTrust checking on a promotion. $250.00 Half if you deposit $100.00 within 14 days of opening and the other half when you maintain deposits. I will include correspondence, but what it boils down to is I was deemed ineligible. I began to investigate and saw a discrepency on their promotion details. SunTrust clearly in print says 14 days. I have always understood banks and businesses to use " business days. '' Well I would have qualified for the promotion had it been " 14 business '' days. SunTrust said " we meant calendar days. '' Which is represented no where in their promoti... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 21, 2016 - SunTrust bank not only charges you overdraft fees but after 5 days they charge additional overdraft fee. I have never heard of this nor has any other bank I have deal with does this. I think this is total unfair... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 20, 2016 - Four or five months ago I gave my wife $10000.00 so she would have money in her own name. I searched for the best bank offer and found an offer from Suntrust bank in -, FL. My wife and I went there and set up the account. We told the bank officer that we were there only because of the offer of a $250.00 bonus for large amounts that were left on deposit for at least three months. The account was set up in my and my wife 's names. The bonus was never posted to the account. Last week we went to the bank and talked to a different bank officer. He said the original bank officer was no longer... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 19, 2016 - In 2015 a fraudulent check was deposited in my Suntrust account, I notified ny local branch manager it was reported to the fraud department. I also filed a police report on Identity theft previously. My Account was overdrawn because of this check. Suntrust prematurely closed the account. Leaving me with a balance I assume. This was reported to collections but I was made aware. Now i have a problem with being in chexsystem with both Regions And Suntrust.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 14, 2016 - I have on-line banking with Suntrust in Florida but am currently living in the -. I need to wire transfer a large sum of money for my living expenses to my - bank account but Suntrust are refusing to allow me to do so. They say I need a wire transfer PIN number and the only way to get one is by visiting my branch in Florida. I am financially unable to comply with this unreasonable demand.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 12, 2016 - I have tried to open an account with Suntrust in conjunction with my - - Member Account. I opened the account online around -/-/-. Suntrust Policy states that an account had to be inactive for 90 days to be closed for inactivity, says the Suntrust representative. Although, somehow my account was closed on - fifth. I just received my Debit Card today, on -/-/-. When I called to activate my card, I was transferred to the Representative that explained the earlier statement, and was told that my account had been closed due to inactivity. When I started questioning that decision ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 9, 2016 - I received correspondence from SunTrust Bank on -/-/2016 about bank accounts for me. I never opened any accounts with them so I called them and they assured me that they had already closed the accounts and realized that they were fraudulent. They said that they had been opened on line but there were never any deposits made to them. I recently received additional correspondence dated -/-/2016 from SunTrust bank about the same accounts. My concern is that their practices are unethical. I have never attempted to open a bank account or credit card services with SunTrust Bank in person ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 8, 2016 - I found out on -/-/- that I was a victim of identify theft a few days after I opened up a bank account at a - - Branch when they emailed me saying it would be closed because they had discovered I had a Sun Trust Bank account which was flagged with a negative standing, which I never had an account with Sun Trust Bank before. After leaving the - - I immediately went to the nearest Sun Trust Bank Branch to follow up where I found out that an unknown suspect had fraudulently used my information -/-/-, misspelling my first name, using a completely different middle name from mi... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 3, 2016 - I think that Suntrust opened and closed accounts in my name that I was unaware of, then charged me overdraft fees for those accounts. I think this took place in the - - - time period.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 2, 2016 - I had an account with Suntrust Bank in 2012. The account sat still for several years after I called to close the account and was confirmed by a telephone representative and accumulated fees that I was never informed of. I received a - overview and Suntrust Bank has had all of my recent addresses on file to which they could have notified me. Instead I now " owe '' over $400.00 because of this scamming. I am having difficulty opening new bank accounts due to this issue. It would be lovely if Suntrust would work with me and if this was all just a lack of communication on both parties.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 30, 2016 - Dear Sir/Madam, After changing my address at USPS, Suntrust Bank sent a notice that my mail address has changed. I have never had an account with Suntrust! After calling them, they said I have a loan account with 0 balance. They created a fake account under my name for their purposes I am thinking like - - did. Please have an inquiry on this matter... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 28, 2016 - SunTrust has repeatedly opened new checking accounts with slight variations on my name. They have no activity, but they create huge hassles for me when I try to use Online Banking. They are created without my consent and I would like the practice to stop immediately.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 27, 2016 - SunTrust is manipulating the timing of the posting of transactions to customer accounts to profit from excessive overdraft fees. Currently there is no logic to how transactions are posted to accounts, other than to maximize the fees SunTrust is able to charge. A customer could charge a transaction at - - on a Wednesday that is posted and settled to their account prior to a transaction that occurred at - -. on the same day, even though both charges appeared as " processing '' on the account from the moment they were submitted. As a result, SunTrust is processing larger debits before... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 22, 2016 - Suntrust bank has intense and unrealistic sales goals and tactics. They go as far as calling people ( telemarketing ) but try to describe it as " customer opportunities. '' They are one of many banks with awful sales tactics and how they push them on their employees. They are also one of the banks opening false accounts and credit cards for their consumers without their knowledge... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 21, 2016 - Sometime during the morning hours of -/-/16, SunTrust Bank closed an account I had recently opened with a balance of $3900.00 and mailed me a check for that amount. When I called/online chatted with SunTrust regarding this incident, I was not given a reasonable explanation. A Customer Service Supervisor I spoke with named - stated that SunTrust, at their discretion, has the right to close an account at any time. I asked for her supervisor, whose named I later learned was - -, reiterated this response but also stated that SunTrust closed the account because they wanted to termi... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 20, 2016 - SunTrust bank refuses to reimburse me for fees they took from my Signature Advantage checking account which is supposed to be free. I have talked with - branch managers, - - and - - several time during the past six months since I discovered in -/-/- that SunTrust was mistakenly charging fees from my account. Both branch managers said that the fees were charged in error, that they would make sure that the erroneous fees would be refunded to my account, and that they would follow up with me ; neither of which has happened. -, -, the current branch manager at the - -... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 12, 2016 - I received my refund, a check for - dollars from my school ( - ) that I placed into my bank account with Suntrust on Thursday. It was available on Friday and i took out $2100.00 to pay up my rent, immediately after that it was $4000.00 hold on my account and no one has been able to tell me why. I have a very severe need for my money now. I have bills that have went past due, due to the holds on my account, I had to cancel a business trip for this weekend and I am unable to pay for my child day care. Suntrust is telling me there is nothing they can do and i have to wait until -/-... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 8, 2016 - After reading that the - - - was fined for - dollars for unauthorized opening of bank accounts, credit accounts, etc., I feel I need to share that my own bank did the same thing to me. The bank is Sun Trust. The way it happened is as follows : 1.On -/-/2016, I went to deposit our rental checks to our join checking account through the drive thru of Sun Trust Bank . 2. A teller came on through the camera and told me that there is a money market account that gives much higher interest than ours. She asked whether I want to transfer the fund to a new money market account. I said oka... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 5, 2016 - SunTrust is illegally holding almost - in funds consisting of personal and federal ( student loans ). Closed account without advising and still cashed checks and accepted deposits and has not returned these funds since -/-/-.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 1, 2016 - SunTrust Bank is reported inaccurate and defaming information about me to - - -. I have called SunTrust Bank to get this resolves and the SunTrust representative ca n't will not give me any information pertaining to this matter but only to call -. I contacted - and they advised me that Sun Trust is reporting that the reason for the FRAUD notation is because : ATTEMPTING TRANSACTION IN AN UNPLEASANT MANNER. This is a complete false information and I am requesting SunTrust Bank to remove this information immediately in order for me to open a checking account with my current bank.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 21, 2016 - I have banked with SunTrust bank for nearly 20 years, in addition to having - with them for 5 years and being one of their most decorated - in -, FL ( SunTrust - ). After having - and banked with them for so long, I received a letter in the mail stating my accounts were set to be closed and no further information about this decision could be given - and that the decision was " irrevocable ''. I received the same letter last year from - - in Client Services, but was able to overturn the decision based on the fact they KNEW me and their issue at the time was incoming wire... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 18, 2016 - I have had business checking accounts with SunTrust Bank for several years. Out of the blue, I received an unsigned letter demanding that I close all accounts. No reasons were stated. I called the bank at the given number. No explanation was forthcoming. The staff member was most unhelpful and had an attitude. I have written to Sun Trust : please see below : - - - 2016 - - - SunTrust Bank - - -, - GA- I refer to your unsigned, presumably machine generated, letter of - -, 2016. For ease of reference, I attach a copy. It is also noteworthy that the lette... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 18, 2016 - We deposited a check into our business account. The check was rejected due to an internal issue with the issuing bank. That issue was explained to the receiving bank, Suntrust Bank. The funds were also released by the issuing bank to the receiving bank, Suntrust Bank. They refuse to release the funds and no one seems to know why. The rep that closed the deal the funds came from was not paid and has been evicted from her apartment. Suntrust bank continues to give us the run around and we 've done everything to verify the validity of the transaction. The issuing bank has also verified the validi... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 16, 2016 - Both of my checking accounts with suntrust bank are in the negative at bo fault of mine as I 've been transferring funds from my checking account to ensure this type of thing did n't therefore it is the fault of the back for this occurring. Not only that I had overdraft protection setup to ensure this would never happen. Therefore I believe the bank has placed my accounts in this situation and I will not stand for this. Besides which I was never advised of any over draft fees on my savings accounts nor have I been explained as to what these charges are for. .... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 14, 2016 - Dear Sir, I - based on my exceptional services to - Government rendered through my job in - - - - -. I - on - -, -. I received terminal benefits after working for more than 22 years in - -. I used the terminal benefits cheques to open a checking account in Sun Trust 's - - branch in - -. I started working with - based - - - in - and deposited my monthly compensation cheques in the same account. I rendered contractual services to --based - - - in - -, -. I obtained re-entry permit from - to stay - to... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 10, 2016 - I went into Suntrust Bank on Wednesday, - -, 2016 and spoke with a representative to open a Checking and Savings account. I had a previous positive history with this bank with over four Certificate of Deposits that I open totally over $10000.00. So I get the new debit card in the mail for the checking account and I try to activate it. The card would not activate it was blocked. I went into suntrust bank to speak with a rep and he told me because I owed $130.00 to the bank they have closed the savings and checking acct and put a block on the card. I was totally outraged, hurt and disg... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 9, 2016 - Hello- I am contacting CFPB to file a complaint concerning my experience with Suntrust Bank - I opened a checking and savings accounts there -/-/- and when doing so I was promised a $250.00 promotion if I met the criteria. As of - - my personal banker, - -, assured me that I did meet the criteria and that I would receive the full amount by - -. I have attached a screen shot of that email conversation. On - -, I called the bank which informed me my banker no longer worked there and that I would need to contact Suntrust customer service. After speaking to mu... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 9, 2016 - Dear Consumer Financial Protection, Approximately around two months ago, I opened a checking account with SunTrust Bank in -, GA. After shopping around, I decided to go with SunTrust as they had a good reputation and I like the products they offered. I opened a checking account and decided to get the SunTrust - - Debit Card. I was told that as long as I have deposits of at least $2000.00 per month, I would not see any monthly services fees. I noticed fees in the past couple months from SunTrust. - was a $75.00 fee and the other was $25.00 each. After questioning the bank, I h... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management July 22, 2016 - I managed a Trust Account through SunTrust Bank ; the Trust Account was established in - -. -/-/-, the account was compromised when a check was intercepted and the original payee changed. I reported the fraud to the bank and - - -, Personal Banker, was very helpful throughout the process. I requested that the old account be closed and a new account opened on - -, - to avoid any future fraudulent activity. I submitted the same documents when I opened the original account to the Trust Department for review. Upon reviewing the document, they requested proof that the ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management July 21, 2016 - I opened an account of Suntrust -/-/- because I see a promo while I visit the branch. The banker lied to me he put the code for me to get the bonus, but actually he did not at that time because he thought I was not eligible. He is -, Financial Services Representative at - - In-Store. What a joke he wanted me to have direct deposit first and then he used the code for me to get the bonus whereas the printed term mentioned the opposite step ( enroll promo program with the code, made direct deposit requirement to get bonus ). ( the fact is even I do not make the requirement, there is... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management July 14, 2016 - I have been a customer of SunTrust bank for more than 10 years. I have a personal and a business account with them. I run an - - - - - -. As part of my business, I have several developers that reside in - and -. I have started using SunTrust bank to send out wire transfer to - - to - of the developers in the amount of $4000.00 a month since - -. I did my first - transfers at - Bank - - in -, VA in person with no issues. I then was advised to get a phone authorization so that I can do the transfers remotely. I did that and was able to do... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management July 5, 2016 - I have information with evidence that Suntrust Bank has a program that is being used to generate " Overdraft Fees '' in accounts that are not in the negative. They have been using this program for at least - months. The program creates a " phantom '' charge which is equal to the amount in the account. This charge while not actually taking the money out of the account, fools the banking system into creating Overdraft Fees on all pending charges.This is why so many people who bank with them complain about having overdraft fees when they have plenty of money in their account. I know this is a ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 27, 2016 - I responded to an promotion from SunTrust Bank to open a new checking account. The promotion was to award me $200.00 when I had performed a direct deposit of at least $2000.00. I did - such direct deposits within the first 60 days, yet SunTrust has not awarded the bonus. The " Promotions '' department says that I do not qualify but will provide no reason why. The local representative at the bank has said that according to his records, I do qualify. I have not received a promised call from the person responsible for this promotion with final resolution. The bank owes me $200.00 and has... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 22, 2016 - I have an - Equity Line loan with SunTrust Bank. For more than two years now, I have begun to make more than the required payment ( additional payment toward the principal ) every month. SunTrust has been unwilling to provide a statement or history of my payment since I have begun to make the additional payments. I have called several times and requested a balance and payment history other than what was being sent to me monthly of which I believe the balance is incorrect and the extra payments have not been applied appropriately. SunTrust has indicated to me that it is against their policy ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 20, 2016 - My brother and I started a business account at Suntrust bank, because one of the bankers told us about a promotion they were offering. When we sat down with the banker and started the account. She told us all we had to do to receive the promotion money, was open the account and keep a positive balance for about seventy five days. That was to receive the - - dollars. To receive the - - dollars, she said we needed to sit down with their business consultant and purchase something from the company he worked for. That would be a total of - - dollars if we had met these requirement... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 16, 2016 - On - -, I closed my account because of some issues, and because I was in the process of withdrawing my authorization from some internet lenders, who I was told were void in my state. The - dollars that were in the account were transferred to a new account, and the old account was closed. I alerted all of the other entities that I wanted to continue to have access to my account, the new account number. I did not include the lenders, because they are void, and because I was withdrawing their authorization. I did not give them permission to the new account. At that time, the gentleman, -... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 16, 2016 - regarding a bussines acount with suntrust bank. i deposited a check on -, and funds were credited to my account. middle of -/-/-, my deposit was reversed. the amount for my deposit was deducted from my account along with fees. there after i started to recieve letters stating that i was being charged with forgory and bank fraud resulting from the deposit i had made on -, and are asking for the funds to cover the reversed deposit again. they included a phone # to call to dispute their claim. i called the # several time, and i was informed that no one in the fraud department could talk... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 15, 2016 - I have a bank account at SunTrust that I opened last year. It has a mandatory minimum of $500.00, or a $ - monthly fee occurs, unless a direct deposit occurs to the account. I have been out of work for a number of months and I have had to use money from this account so the balance has gone below $500.00. As I have no job, there have been no direct deposits. A fee was charged to me last month and will continue to be till I find a job or replenish the $500.00, which I ca n't till I get a job. ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 6, 2016 - I requested that my checking and savings accounts at a previous bank ( Suntrust ) be closed. At the time of the request, they were both in good standing with - balance. My savings account was closed, but my checking account was not. Additional charges were posted to the account a week after the account should have been closed. Because of this, the account is now delinquent, and I can not close the account. ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 4, 2016 - I responded to a promotional offer from Suntrust Bank, which promised a $200.00 bonus for opening a select checking account and making a $2000.00 direct deposit within 60 days. I met the requirements but did not receive the bonus. When I asked online customer service, they said I do not qualify for the promotion because I had closed my previous account at Suntrust within 180 days. This is completely different from what I was told on the phone in -/-/-, just before I opened the current account. Back then the phone customer service told me that my previous account was closed over 6 mont... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management May 10, 2016 - In - 2014, I saw a poster advertised on the window front of my local Suntrust Bank. It promised a bonus of $150.00 for opening a new account, as it read " It 's never been so easy to earn $150.00 '' and on the bottom it read " For a limited time, we want to offer you a $150.00 gift card just for signing up ''. Inside the bank, I was explained that I 'd have to have a special account that could accept credit card payments. I told the rep, that I do n't really need to process credit cards, but was persuaded anyways to open an account. I was assured of getting my bonus after just - cr... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management May 6, 2016 - I have never had a company so intent on making things difficult for me like SunTrust. I lost my job almost two months ago so I went online looking for employment I found what I thought was a great work-from-home opportunity on Thumbtack doing the same thing that I 've been doing went through an interview process received an offer letter just like any other job I 've applied for after a couple of weeks I receive my first paycheck after a month of no income I was extremely happy so I went to deposit check inside the SunTrust -. 30 seconds after depositing the check inside the branch I get a c... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 22, 2016 - Greetings, I am having a problem with the SunTrust Bank in - -, Ga. The problem involves the branch at -, -. and the branch located on - -. I had a safety deposit box at the one on - which I closed out -/-/- due to my retirement and inability to travel on base. I returned the keys and transferred the box to the - location. After this the bank at the base continued to bill me through -/-/- for $45.00 a month. My wife thought the bill was from the - -. branch and paid it for the last 3 years When I rented the box on - -, I also opened a savings acc... |