Checking account Account opening, closing, or management
SunTrust Banks, Inc. Bank account or service department,
Checking account Account opening, closing, or management District of Columbia
I went into Suntrust Bank on Wednesday, - -, 2016 and spoke with a representative to open a Checking and Savings account. I had a previous positive history with this bank with over four Certificate of Deposits that I open totally over $10000.00. So I get the new debit card in the mail for the checking account and I try to activate it. The card would not activate it was blocked. I went into suntrust bank to speak with a rep and he told me because I owed $130.00 to the bank they have closed the savings and checking acct and put a block on the card. I was totally outraged, hurt and disgusted. I had just did a opening deposit of over $4000.00 cash. So the bank rep pleaded to the office to not close my account but just deduct the $130.00 out of my account. I was shocked and then on top of that I said well where is my cash deposits, I need my money now. Then the representative said Suntrust will mail your funds within 7-10 working days. I said oh my -, you all have left me with no access to my money and my bills are due. They did nothing to resolve this. Now I am left with no bank accounts and money. Could you help me resolve this.
SunTrust Banks, Inc. customer in District of Columbia
Aug 10, 2016
* Source: CFPB Complaint Database
SunTrust Banks, Inc. response to complaint:
Closed with explanation
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