Checking account Account opening, closing, or management
SunTrust Banks, Inc. Bank account or service department,
Checking account Account opening, closing, or management Georgia
On - -, - I opened an account with SunTRust Bank with an offer in witch they offer me a reward of $250.00. The terms and conditions where : earn $150.00 by depositing at least $100.00 within 14 days of account opening and completing at least $500.00 in Direct Deposit within 60 days of account opening. And earn an addition $120.00 by continuing to maintaining at least $500.00 in monthly direct deposits until - - -. I did completed both requirements for the offer. I never got any reward from them.
-, call me on - -, - and told me that they made a mistake and that i was supposed to get my $250.00 reward in 4 weeks ( - - ). Today is - -, and I have n't received my reward, - is not returning my calls. I do n't know what else to do! I really hope you can help me to get my rewards so I can close my account and never again doing business with SunTRust. Thank you - - - --
SunTrust Banks, Inc. customer in Georgia
Feb 22, 2017
* Source: CFPB Complaint Database
SunTrust Banks, Inc. response to complaint:
Closed with explanation
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