SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Banks, Inc. Bank account or service department,

Checking account Account opening, closing, or management Georgia

On - -, - I opened an account with SunTRust Bank with an offer in witch they offer me a reward of $250.00. The terms and conditions where : earn $150.00 by depositing at least $100.00 within 14 days of account opening and completing at least $500.00 in Direct Deposit within 60 days of account opening. And earn an addition $120.00 by continuing to maintaining at least $500.00 in monthly direct deposits until - - -. I did completed both requirements for the offer. I never got any reward from them.


-, call me on - -, - and told me that they made a mistake and that i was supposed to get my $250.00 reward in 4 weeks ( - - ). Today is - -, and I have n't received my reward, - is not returning my calls. I do n't know what else to do! I really hope you can help me to get my rewards so I can close my account and never again doing business with SunTRust. Thank you - - - --

SunTrust Banks, Inc. customer in Georgia
Feb 22, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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