SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Other bank product/service Account opening, closing, or management Tennessee

Hello- I am contacting CFPB to file a complaint concerning my experience with Suntrust Bank - I opened a checking and savings accounts there -/-/- and when doing so I was promised a $250.00 promotion if I met the criteria. As of - - my personal banker, - -, assured me that I did meet the criteria and that I would receive the full amount by - -. I have attached a screen shot of that email conversation. On - -, I called the bank which informed me my banker no longer worked there and that I would need to contact Suntrust customer service. After speaking to multiple representatives, I was eventually sent to a supervisor, - -. I forwarded her emails from that stated instructions from - - to obtain the promotion. I also forwarded her the emails that I have attached screenshots of here. After our conversation, - - told me she would open the case and that Suntrust would get back to me within 3 to 5 business days. I emailed her - - and - - requesting an answer. I have called the Suntrust -, TN branch several times and left voicemails only to receive no call back. Today, - -, I called Suntrust customer service in hopes to get an answer concerning the $250.00 I am waiting to receive. I eventually got in contact with a - -. She explained that they found that I did not qualify. After checking my account, I believe I do qualify. I am very disappointed in the customer service I have received. They have not taken the initiative to call me back or reply to my emails. They have also not honored the word of their employee who guaranteed me $250.00.