SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Savings account Account opening, closing, or management Georgia

Greetings, I am having a problem with the SunTrust Bank in - -, Ga. The problem involves the branch at -, -. and the branch located on - -. I had a safety deposit box at the one on - which I closed out -/-/- due to my retirement and inability to travel on base. I returned the keys and transferred the box to the - location. After this the bank at the base continued to bill me through -/-/- for $45.00 a month. My wife thought the bill was from the - -. branch and paid it for the last 3 years When I rented the box on - -, I also opened a savings account which they deducted the rent annually. When the amount in the account dropped below the rental amt., they deducted the balance and created a overdrawn situation. They, in turn, have charged me a penalty along with some type of interest charge for approximately $50.00 and are currently saying I own $110.00. In calculating the penalty, they have pyramided the bill which is against the law.


the fact without notifying me and providing me a chance to pay the $75.00 rent. How is overdrawing a savings account an acceptable procedure? I want the $110.00 balance removed and the overpayment for the three $45.00 payments or $22.00 refunded to me. As can be seen in the supporting documents, I was not given credit for two $45.00 payments. These should have been posted to the only account I had opened, the savings account at the SunTrust located on - -. in - -, Ga..