SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

SunTrust Banks, Inc. Bank account or service department,

Checking account Account opening, closing, or management Florida

I have a bank account at SunTrust that I opened last year. It has a mandatory minimum of $500.00, or a $ - monthly fee occurs, unless a direct deposit occurs to the account. I have been out of work for a number of months and I have had to use money from this account so the balance has gone below $500.00. As I have no job, there have been no direct deposits. A fee was charged to me last month and will continue to be till I find a job or replenish the $500.00, which I ca n't till I get a job.

SunTrust Banks, Inc. customer in Florida
Jun 15, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with monetary relief

Consumer disputes how SunTrust Banks, Inc. handled their complaint

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Account opening, closing, or management2.7%66.7%17.3%13.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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