SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Account opening, closing, or management North Carolina

, On - - 2016, I went into the Suntrust - - - - Branch, I had received a large deposit that went in my account. I went in to the bank and agreed to pay the entire amounts that I owed Suntrust for a closed checking and savings account. The banker added the amounts and provided me a with-drawal slip for the total amount due, there were two cashier checks made out to the department to which I owed, I have copies. I see on - - 2016 Suntrust processed a draft out of my other account for the same amount that I paid one account on - - 2016. I was never contacted by any representative from Suntrust, had they contacted me I would have gladly told them I had already submitted payment 10 days prior through the banker at the Brank. I do not know what happened by someone did n't research it, I did n't mail the checks the banker handled that I have receipts that it was paid, the original amount clearly shows in my account that this money was in-fact deducted from my account on - - 2016. This is the 2nd time that Suntrust took funds with-out talking to me or even attempting to contact me, back in - I received some funds, I had gone into the branch and spoken to the bankers. I was told my account would be noted that I would make payments on the owed money, two days later they took - out my account leaving with - to pay my bills or even live on, although I new I owed money I had been assured that only the amount I had agreed to would be deducted.