Checking account Account opening, closing, or management
SunTrust Banks, Inc. Bank account or service department,
Checking account Account opening, closing, or management California
Sometime during the morning hours of -/-/16, SunTrust Bank closed an account I had recently opened with a balance of $3900.00 and mailed me a check for that amount. When I called/online chatted with SunTrust regarding this incident, I was not given a reasonable explanation. A Customer Service Supervisor I spoke with named - stated that SunTrust, at their discretion, has the right to close an account at any time. I asked for her supervisor, whose named I later learned was - -, reiterated this response but also stated that SunTrust closed the account because they wanted to terminate any relationship with my wife, a coappliant on this account. I stated that my wife has done business with SunTrust for over 5 years and only recently closed her account when we moved from - to -. - declined to provide further details about why the account was closed. Does SunTrust truly have the " right '' to close my bank account at their discretion without at least contacting me first to inform me of their decision. Do I have the right to know why they made this decision? Please help.
SunTrust Banks, Inc. customer in California
Sep 21, 2016
* Source: CFPB Complaint Database
SunTrust Banks, Inc. response to complaint:
Closed with non-monetary relief
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