Review and analysis of over 572 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 572 official complaints related to Settlement process and costs. Out of the 572 consumer complaints against JPMorgan Chase, 27% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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JPMorgan Chase Mortgage settlement process and costs December 8, 2015 - Long Mortgage, A division of - - originally wrote my Mortgage loan and I specifically asked if I could make partial payments on the loan or bi-weekly payments and was assured that I could and such payments would be applied immediately and per the instructions I written on the check or in the notes. Essentially allowing me to pay down the mortgage faster and with less interest being paid overall overtime. Based on The answers that were affirmative I agreed to the loan. My credit score is excellent ( - ), I put done a hefty down payment of $400000.00 on a $650000.00 home taking a lo... |
JPMorgan Chase Mortgage settlement process and costs December 2, 2015 - I am currently working with a mortgage banker with Chase bank and waiting for a closing date. i locked in on a fixed rate back in - that is about to expire after 60days which will be next week. i have provided the mortgage banker all the documents requested in a timely manner. for the past month of -, the banker has told me that they are in the process of verifying my employment. as of Tuesday -/-/15 afternoon, my job 's HR informed me that they have contacted the bank has verified my employment. as of now, i have not heard from my mortgage banker and when asked about any updates, ... |
JPMorgan Chase Mortgage settlement process and costs November 30, 2015 - I recieved letter from chase on -/-/-. Regarding a letter I sent honorable - - ny attorney general and Consumer Financial Protection Bearu dated -/-/- case number -. Chase claims they looked at ordinations of loan and there was nothing wrong. The originator of loan was with -. - told me my payments would be - escrow and - principal. Due to my low income I did not qualify for loan. - lowered the escrow amount to qualify me for loan. Latter when my payment was raised to - I asked - why. They said they forgot - lease payment. Not True. -lease is writ... |
JPMorgan Chase Mortgage settlement process and costs November 18, 2015 - On - -, 2015 I faxed Chase and sent certified mail a " Qualified Written Request ''. On - -, 2015 I received a package from Chase that contained and account history that had - items listed " NO - '' even though I was being charged various amounts and Truth and Lending Statement that did not have my signature nor my husband signature on it. I called Chase on - -, 2015 and spoke with - -, - -, - -, - - and - - to find out, what am I paying for under the items on my detailed account history listed as " NO - '', why the Truth and Lending did... |
JPMorgan Chase Mortgage settlement process and costs November 12, 2015 - Chase Home Finance Foreclosed on a mortgage which had been rescinded. The - descision of the US - court and the TILA indicate that:1. Chase and it 's Foreclosing Law Firm, - Wisconsin did perform a wrongful foreclosure, eviction from my family 's homestead. 2. Chase Home Finance did not provide a " satisfaction of Lein ''. 3. Chase Home Finance did not return payments and fees as required by TILA regulation z. 4. The - - courts, being familiar with the Rescission document proceeded to railroad the foreclosure with a replacement " sniper judge '' who also said she had reviewed... |
JPMorgan Chase Mortgage settlement process and costs November 11, 2015 - Bank : ChaseLoan # -Issue : Paid fee $380.00 for extension of rate locking period by 15 days. To approve the loan, Chase was responsible to obtain some documents but Chase took more time to get these documents. There was no delay from my side. To meet contract agreement dead line, I was advised to pay the fee and request Chase to reimburse the fee but no response from Chase ... |
JPMorgan Chase Mortgage settlement process and costs November 7, 2015 - I have submitted numerous complaints against the mortgage originator and subsequent servicers of my loan whom are Chase Manhattan Mortgage, Chase Home Loans- n/k/a JPMorgan Chase Bank , National Association ; - - -- lending arm of - ( a/k/a - -, - - ) ; - - - ( a/k/a - and - - , - ) and - - , the owner/investor of the present note to which servicing rights were sold to -, - ( - - ) at the direction of - -. - is the data information processor. I am a victim of redlining, ECOA, TILA/RESPA, Reg B and mortgage fraud for housin... |
JPMorgan Chase Mortgage settlement process and costs November 4, 2015 - Chase Bank Mortgage representative on a recorded call to Chase Bank - - ( - T- ) Branch Employee stated 'there was a process in place by which an heir simply completed paperwork to assume complete and full responsibility for a mortgage with no need to qualify or pay fees '. Chase bank has admitted to finding these recordings and that there is 'at least partial error ' on their part ' and now they want me to attempt to qualify for this loan while they 'see what they can do ' ... Based on this information from bank employees from the bank holding my mother 's hoarded, underwater loan,... |
JPMorgan Chase Mortgage settlement process and costs November 3, 2015 - Chase has finally approved a Short Sales, offer on my home. they also will provide me with a $ - relocation allowance ( $ - is the maximum HAFFA will allow ). Now I owe the IRS some back taxes. The IRS want to take my $ - moving allowance to satisfy my tax liability. But I need this $ - to move rent a house, and secure employment, without it I become a homeless statistic. Please convince the IRS that I do not profit from this relocation allowance, and although it sounds like a lot, it really is not. Please convince the IRS, to allow me to keep this, and it is in there best intere... |
JPMorgan Chase Mortgage settlement process and costs November 2, 2015 - I am closing on the sale of my home on - -, 2015. I have an FHA mortgage with JP Morgan Chase. I have been told that I will have to pay interest for the entire month of - even though I am paying off the loan before the end of the month. This amounts to approximately $490.00 in interest I am being charged for absolutely no reason. They are also charging me an entire month 's worth of mortgage insurance as a result of this practice, which equates to an additional $110.00. New rules are in place prohibiting this practice for loans originated after - -, 2015 ; however, JP Morgan... |
JPMorgan Chase Mortgage settlement process and costs October 29, 2015 - In 2012 I owned a property at - - - - - SC, -, it was in arrears and headed for forclousure, I was sent a letter from Chase that they would buy the property at $34000.00 if it passed inspection and release me from the mortgage with no detrement to my credit. I am trying to purchase a home at this time and they have reported it as a Deed in Lue, this was not what I was told I spoke to Chase this am and they said that I signed papers to that effect, I did not read the papers and went on the facts that I was told by there rep over the phone, ... |
JPMorgan Chase Mortgage settlement process and costs October 23, 2015 - I have applied for a Principal Reduction and Loan Modification since the original Mortgage documents where made and signed by Chase representative without my consent and knowledge. Chase has not given me any compensation for the losses suffered by me and now trying to trick me into signing Home Affordable Modification Agreement documents which make the new documents take the place of the original documents since chase found that the initial documents were fraudulent. During the trail period time Chase send me letters stating that they will short sell or foreclose my house etc which puts very m... |
JPMorgan Chase Mortgage settlement process and costs October 13, 2015 - Well I have a loan with chase bank that I have had for at least - years it is 9.25 percent interest and the loan they gave me was more than the house is worth. I have made all my payments and as you no i ca n't get the loan paid down cause I 'm paying all in interest.I have tried numerous times to refinance the loan thru chase but they wo n't budge and no one else will work with me cause I owe to much on my house. Can you please help me. ... |
JPMorgan Chase Mortgage settlement process and costs October 5, 2015 - Chase Bank is the servicer of a loan on my property and we are trying to sell the nieghboe an small piece of land - - acres from our - acres -. And they have been completely unresponsive to my repeated phone calls and emails. A person - -, in the land Transactions deptatment ( - ) is supposed to be getting this done for me, however he does not ansewr his phone or email and only after I contact customer service depatment ( after 2 time ) does he respond with more information he needs and then does not follow up. I was supposed to close on this property two months ago and It... |
JPMorgan Chase Mortgage settlement process and costs September 29, 2015 - I have been involved in a mortgage modifications with chase since - since such time. They have advised me to fall behind on my mortgage to get the modification and since I completed the modification chase and signed off on the modification during -/-/- with bringing my mortgage up to date they have failed to notify the credi burearues of this.. I have had 4 years of bs from them and want my credit re established without any issues from chase ... ... ..there is so much more. Chase has done to me I need to get rid of them ... '' ... |
JPMorgan Chase Mortgage settlement process and costs September 26, 2015 - I applied for a loan with Chase. The loan lender advised that my down payment is good and the close can be done in two ( 2 ) months at max. I locked the loan for two months ended on -/-/15. Many delays occurred by the bank, attorneys and title company. The bank contributed in this delays. I should be closing on - -, 2015. However, I received a call from the bank stating that I should pay $3100.00 for loan extension although I responded to all there request within a day or tow. The chase underwriter and loan officer keep asking for information piece by piece and delaying the proce... |
JPMorgan Chase Mortgage settlement process and costs September 24, 2015 - I am the president of a mortgage company that obtained a loan for some borrowers in 2003 to buy a home. The seller at the time was upside down '' on the property on a second mortgage with Bank One/Chase ''. A short sale agreement was negotiated and obtained from Bank One/Chase. The transaction closed and Bank One/Chase was paid off. Unfortunately Bank One/Chase '' failed to release their mortgage on the property. Fast forward 12 years and the current property owners are now trying to sell their property but can not because the previous owner 's paid off mortgage is still on the property. Th... |
JPMorgan Chase Mortgage settlement process and costs September 18, 2015 - I have been trying to sell my home for over 3 years, CHASE Bank, during that period my real estate agent, presented - offers to Chase as a short sale, THEY REJECTED all of them. Finally just recently, they accepted an offer, hooray. Here is my problem. CHASE has offered me a $10000.00. relocation allowance, to move. That would have been fine 3 years ago, but currently, the price of rental houses has more than doubled, and a $10000.00. relocation allowance in this market is just not Enough. As rental homes have -, I need CHASE to - there relocation allowanceto ME from the $10000.0... |
JPMorgan Chase Mortgage settlement process and costs July 14, 2015 - We applied for a mortgage loan from JP Morgan Chase, and got approved and given a commitment letter. However, the underwriting asked for supporting documents a few at a time, and never reviewed timely. We were not able to close on the original agreed upon date of -/-/2015, and were delayed again to miss the second closing date of -/-/2015. When I try to contact their underwriting processors, they would not even pick up the phone, or reply to my email. ... |
JPMorgan Chase Mortgage settlement process and costs July 14, 2015 - In - of 2014 a contract was written for the sale of the property address of - - - with Chase being the primary mortgage holder. There are also - junior liens on the property. An offer in the amount of - was submitted via a short sale. The - and - lien holders accepted, however, Chase rejected the offer over a $1500.00 shortage. The seller, the buyer, the agents and the attorney all offered to compensate for the - difference and Chase further rejected to help settle and close this case. 8 months later the buyers decided to move on thus causing this deal to have to r... |
JPMorgan Chase Mortgage settlement process and costs July 8, 2015 - I have been attempting to refinance my 1st position mortgage with Chase - formerly Washington Mutual - since - of -. Chase has been NON-responsive and refuses to remove an old lien item # - on the preliminary title report that I DO NOT OWE them. Chase - formerly WAMU - gave me a Home Equity line of credit ( HELOC ) in the amount of $95000.00 on - -, -, as indicated on the attached title report. They then increased the SAME HELOC to $420000.00 on - -, - as indicated on the title report as item # -. WAMU failed to REMOVE the original HELOC, item # -... |
JPMorgan Chase Mortgage settlement process and costs July 5, 2015 - I received a phone call and it said on my phone it was from a chemical company? i answered and they said what is your name. Never identified themselves. I said who is this they said Chase Bank. I said why does it say chemical company? She said what is your date of birth? then ss last - digits. I said you called me? you dont know my name? i said what is this regarding? They said your sobordination. Yes they must be chase then. I said i am telling a chemical company that didnt know my name nothing. I have already filed with you a complaint about this bank. They charged me in the past for a so... |
JPMorgan Chase Mortgage settlement process and costs June 29, 2015 - My mortgage processor informed me - hours out that we 'd have to postpone closing ( originally scheduled for - - ) for an undetermined period of time. This is a result of the mortgage company waiting until the last minute to conduct a follow-up appraisal and then informing me the day before the anticipated settlement date that they would be unable to close by the specified date ( after we made application with them ~- months before this anticipated closing date ), forcing me to violate the terms of my purchase agreement due to the fact that we were unable to close by the date speci... |
JPMorgan Chase Mortgage settlement process and costs June 28, 2015 - Dear Consumer Financial Protection Bureau, JP Morgan Chase Bank , N.A . together with its ' representatives - -, - -, and - - attempt to steer husband and wife away from the benefits of the - - Harp Re-Finance Program and the 60 day, 4 % signed Lock-In Agreement dated - -, 2015 by the delay in service, the delay of a well-timed Close '', the entry to record of an errored appraisal, the withhold of information by not providing the disclosures of the Good Faith Estimate Settlement of Charges in a timely manner ; and the withhold of information by not providing the ... |
JPMorgan Chase Mortgage settlement process and costs June 26, 2015 - A - dollar home was built in our neighborhood. Prior to people moving in, the house largely burned down, creating a major eye sore for the entire neighborhood. This occurred on - - 2009! And, to date, - - Chase declines to assist in any way to facilitate in assisting the neighborhood clean up this ugly mess seen here on - : - NOTE : I have personally, as well as countless others in my community contacted Chase about help. They say they can not & will not talk to us about this, as we are not the owners. However Chase annually pays the property taxes, not to mention other '... |
JPMorgan Chase Mortgage settlement process and costs June 25, 2015 - In follow up to the complaint-, I have asked Chase to provide me the Appraisal that was done on -/-/- which resulted in the amount shown on my original contract. I have paid for the appraisal and need a copy of it, they have refused to send me a copy or they did not actually perform the appraisal. Each time I request the -/-/- appraisal they will forward me an appraisal that was done on -/-/-. ... |
JPMorgan Chase Mortgage settlement process and costs June 20, 2015 - - - - - - - - - - -, - - - : - - - -, California, CFPB Complaint No. : - - - : Thank you for your response to the above referenced matter. I find that response to be rather dismissive, condescending and misleading. As Trustee of a Trust - operates in a fiduciary capacity in regard to the beneficiaries of the Trust and is solely responsible for the actions and conduct of the Trust according to its provisions unless it is co Trustee with another entity or individual. To attempt to differentiate ownership between the Trust and the Tru... |
JPMorgan Chase Mortgage settlement process and costs June 10, 2015 - I obtained this loan in 2000. The interest rate was to be a fixed, stated a fixed but jumped. Also, fees were included -. The company after the condo was sold, started calling and making threats. I would like all my money back, every penny. I have many complaints to file because believe it or not they are somewhat related. ... |
JPMorgan Chase Mortgage settlement process and costs June 9, 2015 - I refinanced my mortgage with Chase. My old mortgage was also with Chase. They were suppose to mail me the entire refund from my escrow account. Instead they only mailed me a check for $15.00. They should of sent $790.00. I called the loan officer, And went to see him several times. He said he never saw this happen before, And he would call me back. He never calls me back. I also called another person at chase. She said I should have received the total escrow balance of $790.00. She never called me back. This has been going on for over 6 weeks. No one at chase will give me any answers. ... |
JPMorgan Chase Mortgage settlement process and costs May 24, 2015 - JP Morgan Chase Bank was slow to process the refinance loan, requested more information, and then charged a $ - fee in order to secure the promised rate after the lock-up expired. ... |
JPMorgan Chase Mortgage settlement process and costs May 19, 2015 - The CFPB submitted my - complaint against -, them not allowing me to access my loan account on-line. CFPB here closed the file of such complaint allowing accepting - response that-they - saying they will not even entertain or answer the complaint because I did not have a my legal Representative my attorney - - -, contact them to allow access, -so .... Obviously very so you guys here CFPB not doing your job letting them get away with such excuse for violations to federal laws. Nonetheless my attorney did advised and requested from the law firm - -, - Fl, representi... |
JPMorgan Chase Mortgage settlement process and costs May 16, 2015 - I currently have a Home equity line of credit, which is 30 years, first 10 years are for draw, remainder 20 years is to pay back line of credit. My bank contacted me to ask if i want renew credit line, but said i would have to pay filing of lean, which would come to about $240000.00. I asked the bank since there still is a lean for another 20 years, why would i have to pay. They said thats the way it is. My question is that necessary, or can they continue to use same lean. The home is located in New York State. Thank you- - ... |
JPMorgan Chase Mortgage settlement process and costs May 14, 2015 - I submitted a claim on - and - against Chase. Claim numbers are - and -. I received a response from Chase but they refuse to send me the credit report they claimed shows that they paid off a loan for me. They sent me a copy of the documents that I already have in my possession. and did not send me any additional information. I requested again the documents that shows what bills, credit cards, loans etc they paid off. I am not satisfied with the answers on both claims. They did not tell me if and why their pulled my credit report. ... |
JPMorgan Chase Mortgage settlement process and costs April 29, 2015 - - & - Now in the home, I IMMEDIATLY HAD ISSUES WITH ELECTRICAL, CALLED ELECTRICIAN SEVERAL TIMES IN FIRST FEW MONTHS. ALL THE OUTLETS ON THE BACK WALL OF THE UNIT DO NOT WORK. THERE WAS NOT ENOUGH ELECTRICAL SUPPLY TO THE HOME TO SUPPLY ELECTRICITY TO THE HOME, OR ANY OPEN SLOTS IN THE ELECTRICAL BO- TO ADD BREAKERS. AS WINTER APPROACHED MY FURNACE WAS NOT ABLE TO STAY UP TO TEMP.THREE - WITH TEMPS OF HIGH - 'S -LOW - 'S INDOOR TEMP! AFTER SEVERAL CALLS TO FURNACE REPAIR. IT HAD NEVER BEEN SERVICED IN 14 YEARS. CLEANED, REPLACED THERMOSTAT. REPLACED IGNITOR, MULTIPLE OTHER ISSUE... |
JPMorgan Chase Mortgage settlement process and costs April 21, 2015 - In 2013 I was offered a loan modification. As part of the modification I was charged $22000.00 in interest. Although I accepted the loan modification, Chase has not been able to explain to me why I was charged this amount of interest and why it was added to my loan balance. I have attached a copy of the loan modification showing the $22000.00 in interest. ... |
JPMorgan Chase Mortgage settlement process and costs April 18, 2015 - In -, I was contacted by Chase mortgage with regard to a third lien on my home that I knew nothing about. I had been separated for many years from what was my ex-wife for all purposes since - and the short of this story is that she had been using our home as collateral on - occasions ( - refinances with current banks ) for a total of the - liens totaling -. In addition, she had also used - on several transactions which as it turned out were credit cards in my name in which she was the authorized purchaser, all these bills she was at - point paying. I paid the mortgages ... |
JPMorgan Chase Mortgage settlement process and costs April 8, 2015 - On - - 2014 I asked for a GFE and they gave me Closing Costs Worksheet with Estimated Closing Costs of almost - and an interest rate of - for 180 months. After that, they sent me a letter dated - - 2014 with additional closing costs totaling -. I then spoke to - - and - - and - assured me of the - if the appraisal comes in okay. - also acknowledged that the property was a duplex. On - - 2014, the settlement statement ( HUD-1 ) showed - due for closing costs that I rolled into my loan, which originally was - less discounts ended up being -... |
JPMorgan Chase Mortgage settlement process and costs April 8, 2015 - ( 1 ) - - - ( - ) - /- --Prop Taxes pd by Chase HM Fin Tax - - -/-/- - - report incorrect prin.bal & why pymt going up - - - bcuz new loan u just signed. --I did not just sign any loan ; --u did n't sign - loan? -NO. --u did sign- loan right? --WHAT? -- dollars? --loan? -NO, I have NVER signed ANY 100,000 dollar loans EVER. --looks like u pd it u dwn to- then since u had such good credit & Sumthin about points bal went dwn -. --asked to speak to a supervisor to report this. --let me transfer u. ... |
JPMorgan Chase Mortgage settlement process and costs April 6, 2015 - I have reached out to your agency multiple time regarding Chase, fraudulent banking practices. Chase as agreed to comply with Texas - and violated the state laws but refuse to forfeit the HELO Principal & Interest, release the Lien as described by the law and reimburse the payment I made toward this HELO. ... |
JPMorgan Chase Mortgage settlement process and costs April 2, 2015 - My family and I found a beautiful short-sale home from Chase Bank in -/-/-. We placed an offer that was accepted by both the seller and the Chase bank but, in -/-/- Chase came back and requested more money. At - we offered $260000.00 using a VA backed loan with the seller covering all closing cost at 2 %. When chase came back requesting a final offer in -, we raised our offer to $270000.00 with the seller covering closing cost at 3 %. This was accepted and on -/-/- we went to settlement and close on the home, all documents were signed and I was given the keys to our ne... |
JPMorgan Chase Mortgage settlement process and costs April 2, 2015 - In - of 2014 my real estate agent ( - ) submitted a contract on my behalf for a short sale home owned by Chase Banking. After 6 months of continuous waiting and no status updates ( approx. - -, 2015 ) Chase finally acknowledged the contract and countered the original offer - we agreed. Finally, ( we thought - things were on its way to being finalized. From there, the inspection was done- serious issues were addressed and being handled. That, in itself, took a little more time than we cognized and was eventually rectified. Next, the appraisal was done- it came back fine- with min... |
JPMorgan Chase Mortgage settlement process and costs April 1, 2015 - File a mortgage complaintWe made an attempt to do a refinance - -, -. Rather after learning the terms via the notary whom was present we decided to rescind and act on our right to cancel. The documents are dated - -, -. Approximately - this day mentioned I drove to the offices of - office in - - CA. We signed the right to rescission form called Notice of Cancelation within 72 hours on that first day/night. The documents where delivered to - DBA - in - - CA Lender address : - - - - -, CA - Phone : - Fax : -. My business and home ... |
JPMorgan Chase Mortgage settlement process and costs March 30, 2015 - I filed a complain against Chase Mortgage on -/-/-. Before I filed the complain I contacted them approximately one week before. I began getting disturbing letter from them. Attached are some of the letters. I feel that they are harrassing me because of the complaint. I have never gotten any letters like this before from Chase Mortgage before. I did not ask them to sell my house I never asked them for a loan. I do not know anything about a short sale. I did not call them in regards to anything remoting pertaining to that. I was called by - - - -/-/- the evening of my complain... |
JPMorgan Chase Mortgage settlement process and costs March 24, 2015 - I have applied for a home loan at chase on my rental property which is fully paid off. I was approved for this loan and submitted the paperwork required. I started this process in - and they took out $600.00 for appraisal fees on the property. The property was appraised for over $ 300k and the loan amount being asked for is $ 50k. The bank seems to be giving me the run around on closing the loan and when I talk to them they continually state that the loan is approved. I had to pay flood insurance on the property and was told that once I got this flood insurance the loan would be closed th... |
JPMorgan Chase Mortgage settlement process and costs March 20, 2015 - I have called Chase Lien Department - times over the course of 10 days. It has been an average of - calls a day to get a copy of a certificate of satisfaction on a mortgage I paid in full in -, I am constantly told a request has been submitted and have yet to receive a copy of the documentation. I am a - employee currently - and have spent - dollars in phone calls with no results. The problem is an incorrect recording of the satisfaction of my mortgage in -/-/- - a Chase mistake. Chase claims - to have sent the corrected certificate of satisfaction for recording to t... |