JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Home equity loan or line of credit Settlement process and costs California

I have been attempting to refinance my 1st position mortgage with Chase - formerly Washington Mutual - since - of -. Chase has been NON-responsive and refuses to remove an old lien item # - on the preliminary title report that I DO NOT OWE them. Chase - formerly WAMU - gave me a Home Equity line of credit ( HELOC ) in the amount of $95000.00 on - -, -, as indicated on the attached title report. They then increased the SAME HELOC to $420000.00 on - -, - as indicated on the title report as item # -. WAMU failed to REMOVE the original HELOC, item # - on - -, -. Now I am attempting to refinance and Chase is refusing to remove item # - because both items # - and - ( - recordings ) contain in their records the same loan number. Chase is afraid if the remove item # - it will also clear item # -. I do not owe on item # -. I only owe on item # -. Attached is my current loan of $420000.00 and the preliminary tile report. Please let me know if you need additional information.