JPMorgan Chase Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Settlement process and costs California

JP Morgan Chase Bank was slow to process the refinance loan, requested more information, and then charged a $ - fee in order to secure the promised rate after the lock-up expired.

JPMorgan Chase customer in California
May 24, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

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How JPMorgan Chase handles Settlement process and costs complaints

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseSettlement process and costs1.9%74.8%9.6%3.5%2.8%6.8%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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