JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Settlement process and costs

I have called Chase Lien Department - times over the course of 10 days. It has been an average of - calls a day to get a copy of a certificate of satisfaction on a mortgage I paid in full in -, I am constantly told a request has been submitted and have yet to receive a copy of the documentation. I am a - employee currently - and have spent - dollars in phone calls with no results. The problem is an incorrect recording of the satisfaction of my mortgage in -/-/- - a Chase mistake. Chase claims - to have sent the corrected certificate of satisfaction for recording to the county of - Virginia in the - 10 days, but the County has no record of receiving the - mailing and according to Chase rejected the Certificate when Chase after many phone calls from me sent the Certificate of Satisfaction to the County electronically. The rejection is probably due to additional mistakes on the part of Chase. At this point I want to file a formal complaint against Chase and am seeking redress. Average phone times have been anywhere from - minutes to - hour. I have spent at least - hours on the phone during the last 10 days. Chase is jeopardizing my ability to go to settlement on a home equity loan I have applied for with my Credit Union. In addition, I am speaking to what appears to be a call center where the ability to provide the documentation I need does not appear to exist. Frankly, I am shocked by the poor customer service by the lien research department and the numerous mistakes Chase has made. I thought this was a reputable bank. I want to note that the workers in the call center are very polite and helpful but they are not empowered to do anything to help me The problem seems to be in the lien research department.